Test Bank - Operations and Supply Chain Management, 17th Edition ( Robert Jacobs, 2024) Chapters 1 - 22 | All Chapters

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HillS!Education.

,TEST BANK FOR S! S!



Operations and Supply Chain Management 17th Edition By F. Robert Jacobs
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Chapter 1-22 S!




Chapter 01 Test Bank Static S! S! S! S!




1. Efficiency means doing the right things to create the most value for the company.
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FALSE

Efficiency means doing something at the lowest possible cost.
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2. Effectiveness means doing the right things to create the most value for the company.
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TRUE

Effectiveness means doing the right things to create the most value for the company.
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AACSB:S!AnalyticalS!Thinking
Blooms:S!Remembe
rS ! Difficulty:S!1S!
Easy
LearningS!Objective:S!01-
04S!EvaluateS!theS!efficiencyS!ofS!aS!firm.S ! To
pic:S!Efficiency,S!Effectiveness,S!andS!Value

3. A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In operations management terms
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, we could refer to this doctor as being efficient but not effective.
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TRUE

Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value. The
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doctor performed the surgery without error. Because the patient died, no value was created.
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AACSB:S!AnalyticalS!Thinking
Blooms:S!Analyz
eS ! Difficulty:S!2S!Med
ium
LearningS!Objective:S!01-
04S!EvaluateS!theS!efficiencyS!ofS!aS!firm.S ! To
pic:S!Efficiency,S!Effectiveness,S!andS!Value

4. A worker can be efficient without being effective.
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TRUE

Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value
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. These are different things.
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AACSB:S!AnalyticalS!Thinkin
gS ! Blooms:S!Underst
andS ! Difficulty:S!2S!
Medium
LearningS!Objective:S!01-
04S!EvaluateS!theS!efficiencyS!ofS!aS!firm.S ! To
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HillS!Education.

, pic:S!Efficiency,S!Effectiveness,S!andS!Value




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HillS!Education.

, 5. A process can be effective without being efficient.
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TRUE

Often, maximizing effectiveness and efficiency at the same time creates conflict between the two goals. "Being efficient" at the
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customer service counter at a local store or bank means using the fewest number of clerks possible at the counter. Being effective
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, though, means minimizing the amount of time customers need to wait in line.
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AACSB:S!AnalyticalS!Thinkin
gS ! Blooms:S!Underst
andS ! Difficulty:S!2S!
Medium
LearningS!Objective:S!01-
04S!EvaluateS!theS!efficiencyS!ofS!aS!firm.S ! To
pic:S!Efficiency,S!Effectiveness,S!andS!Value

6. Operations and supply chain management is defined as the design, operation, and improvement of the systems that create
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and deliver the firm's primary products and services.
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TRUE

Operations and supply chain management is defined as the design, operation, and improvement of the systems that create and del
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iver the firm's primary products and services.
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AACSB:S!AnalyticalS!Thinking
Blooms:S!Remembe
rS ! Difficulty:S!1S!
Easy
LearningS!Objective:S!01-01S!IdentifyS!theS!elementsS!ofS!operationsS!andS!supplyS!chainS!management.S!(OSCM)
Topic:S!WhatS!IsS!OperationsS!andS!SupplyS!ChainS!Management?

7. The term "value" refers to the relationship between quality and the price paid by the consumer.
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TRUE

Related to efficiency and effectiveness is the concept of value, which can be metaphorically defined as quality divided by price.
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AACSB:S!AnalyticalS!Thinking
Blooms:S!Remembe
rS ! Difficulty:S!1S!
Easy
LearningS!Objective:S!01-
04S!EvaluateS!theS!efficiencyS!ofS!aS!firm.S ! To
pic:S!Efficiency,S!Effectiveness,S!andS!Value

8. Attempting to balance the desire to efficiently use resources while providing a highly effective service may create conflict betw
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een the two goals.
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TRUE

Often maximizing effectiveness and efficiency at the same time creates conflict between the two goals.
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AACSB:S!AnalyticalS!Thinking
Blooms:S!Analyz
eS ! Difficulty:S!1S!
Easy
LearningS!Objective:S!01-
04S!EvaluateS!theS!efficiencyS!ofS!aS!firm.S ! To
pic:S!Efficiency,S!Effectiveness,S!andS!Value




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CopyrightS!©2021S!McGraw-HillS!Education.S!AllS!rightsS!reserved.S!NoS!reproductionS!orS!distributionS!withoutS!theS!priorS!writtenS!consentS!ofS!McGraw-
HillS!Education.