HOST 280 HOSPITALITY SUPERVISOR - AHLEI FINAL
CERTIFICATION EXAM REVIEW ALREADY GRADED A+ LATEST
UPDATE!!!!!!
CH1 What is true about available resources within hospitality? - (ANSWER)pg.8 limited in supply
Therefore, must determine the best way to use available resources to reach organizational goals
ch1 Supervisors must decide how best to use available resources to reach their goals because all
resources are?
A. Highly perishable
B. Of equal value
C. limited in supply
D. Company owned property - (ANSWER)C. limited in supply
pg.8 Therefore, must determine the best way to use available resources to reach organizational goals
CH1 In a larger organization, who directs the work of the supervisors? - (ANSWER)pg.7 Managers
who often have been promoted from a supervisory role
ch1 In larger hospitality organizations, who direct the work of supervisors?
A. Managers
B. Middle Managers
C. Top Managers
D. District Managers - (ANSWER)A. Managers
,HOST 280 HOSPITALITY SUPERVISOR - AHLEI FINAL
CERTIFICATION EXAM REVIEW ALREADY GRADED A+ LATEST
UPDATE!!!!!!
pg.7 who often have been promoted from a supervisory role
CH1 What are the three most important concepts for supervisors? - (ANSWER)pg.8 Authority,
Delegation, and Responsibility
CH1 Why is it essential to delegate? - (ANSWER)pg.8 Shortage of time
Because a supervisor can't personally perform all of the tasks assigned to his or her department or work
area
ch1 Why must good supervisors delegate some tasks for which they are responsible?
A. Shortage of time
B. Insufficient funds
C. Lack of skills
D. Inability to prioritize - (ANSWER)A. Shortage of time
pg.8 Because a supervisor can't personally perform all of the tasks assigned to his or her department or
work area
CH1 What is the definition of "controlling?" - (ANSWER)pg.9 The supervisory task of measuring actual
results against expected results.
Also refers to safeguarding the operation's property and revenue.
ch1 What activity is performed when supervisors compare their actual results to their projected results?
,HOST 280 HOSPITALITY SUPERVISOR - AHLEI FINAL
CERTIFICATION EXAM REVIEW ALREADY GRADED A+ LATEST
UPDATE!!!!!!
A. Organizing
B. Directing
C. Controlling
D. Planning - (ANSWER)C. Controlling
pg.9 The supervisory task of measuring actual results against expected results.
Also refers to safeguarding the operation's property and revenue.
CH1 What are supervisors' most important control tools? - (ANSWER)pg.9 Operating budgets
because they indicate revenue and expense expectations.
ch1 What are a supervisor's most important control tools?
A. Job Descriptions
B. Operating Budgets
C. Marketing Plans
D. Organizational Charts - (ANSWER)B. Operating Budgets
pg.9 because they indicate revenue and expense expectations.
CH1 What can supervisors do to boost morale and productivity? - (ANSWER)pg.11 Treat employees as
individuals with genuine dignity and respect
, HOST 280 HOSPITALITY SUPERVISOR - AHLEI FINAL
CERTIFICATION EXAM REVIEW ALREADY GRADED A+ LATEST
UPDATE!!!!!!
CH1 What would be some of the actions we would take as we assume the role of coach? -
(ANSWER)pg.11 Complimenting an employee for desired behaviors and correcting performance
problems at the time they are observed
??- Providing support and encouragement to employees
- Working with employees to develop new skills and knowledge
- Working with employees to understand their personal goals and aspirations
- Meeting regularly with employees to monitor their progress
ch1 Select all the choices that relate to supervisors displaying the role of "coach"?
A. Providing support and encouragement to employees
B. Working with employees to develop new skills and knowledge
C. Working with employees to understand their personal goals and aspirations
D. Meeting regularly with employees to monitor their progress - (ANSWER)ALL! (Not in Chapter 1?)
A. Providing support and encouragement to employees
B. Working with employees to develop new skills and knowledge
C. Working with employees to understand their personal goals and aspirations
D. Meeting regularly with employees to monitor their progress
CH1 How do we define millennials? - (ANSWER)pg.12 those born from about 1982 to 2004
CH1 Define some strategies to better engage millennial workers - (ANSWER)??pg.12 Create opportunities
for career progression and a more significant work-life balance
CERTIFICATION EXAM REVIEW ALREADY GRADED A+ LATEST
UPDATE!!!!!!
CH1 What is true about available resources within hospitality? - (ANSWER)pg.8 limited in supply
Therefore, must determine the best way to use available resources to reach organizational goals
ch1 Supervisors must decide how best to use available resources to reach their goals because all
resources are?
A. Highly perishable
B. Of equal value
C. limited in supply
D. Company owned property - (ANSWER)C. limited in supply
pg.8 Therefore, must determine the best way to use available resources to reach organizational goals
CH1 In a larger organization, who directs the work of the supervisors? - (ANSWER)pg.7 Managers
who often have been promoted from a supervisory role
ch1 In larger hospitality organizations, who direct the work of supervisors?
A. Managers
B. Middle Managers
C. Top Managers
D. District Managers - (ANSWER)A. Managers
,HOST 280 HOSPITALITY SUPERVISOR - AHLEI FINAL
CERTIFICATION EXAM REVIEW ALREADY GRADED A+ LATEST
UPDATE!!!!!!
pg.7 who often have been promoted from a supervisory role
CH1 What are the three most important concepts for supervisors? - (ANSWER)pg.8 Authority,
Delegation, and Responsibility
CH1 Why is it essential to delegate? - (ANSWER)pg.8 Shortage of time
Because a supervisor can't personally perform all of the tasks assigned to his or her department or work
area
ch1 Why must good supervisors delegate some tasks for which they are responsible?
A. Shortage of time
B. Insufficient funds
C. Lack of skills
D. Inability to prioritize - (ANSWER)A. Shortage of time
pg.8 Because a supervisor can't personally perform all of the tasks assigned to his or her department or
work area
CH1 What is the definition of "controlling?" - (ANSWER)pg.9 The supervisory task of measuring actual
results against expected results.
Also refers to safeguarding the operation's property and revenue.
ch1 What activity is performed when supervisors compare their actual results to their projected results?
,HOST 280 HOSPITALITY SUPERVISOR - AHLEI FINAL
CERTIFICATION EXAM REVIEW ALREADY GRADED A+ LATEST
UPDATE!!!!!!
A. Organizing
B. Directing
C. Controlling
D. Planning - (ANSWER)C. Controlling
pg.9 The supervisory task of measuring actual results against expected results.
Also refers to safeguarding the operation's property and revenue.
CH1 What are supervisors' most important control tools? - (ANSWER)pg.9 Operating budgets
because they indicate revenue and expense expectations.
ch1 What are a supervisor's most important control tools?
A. Job Descriptions
B. Operating Budgets
C. Marketing Plans
D. Organizational Charts - (ANSWER)B. Operating Budgets
pg.9 because they indicate revenue and expense expectations.
CH1 What can supervisors do to boost morale and productivity? - (ANSWER)pg.11 Treat employees as
individuals with genuine dignity and respect
, HOST 280 HOSPITALITY SUPERVISOR - AHLEI FINAL
CERTIFICATION EXAM REVIEW ALREADY GRADED A+ LATEST
UPDATE!!!!!!
CH1 What would be some of the actions we would take as we assume the role of coach? -
(ANSWER)pg.11 Complimenting an employee for desired behaviors and correcting performance
problems at the time they are observed
??- Providing support and encouragement to employees
- Working with employees to develop new skills and knowledge
- Working with employees to understand their personal goals and aspirations
- Meeting regularly with employees to monitor their progress
ch1 Select all the choices that relate to supervisors displaying the role of "coach"?
A. Providing support and encouragement to employees
B. Working with employees to develop new skills and knowledge
C. Working with employees to understand their personal goals and aspirations
D. Meeting regularly with employees to monitor their progress - (ANSWER)ALL! (Not in Chapter 1?)
A. Providing support and encouragement to employees
B. Working with employees to develop new skills and knowledge
C. Working with employees to understand their personal goals and aspirations
D. Meeting regularly with employees to monitor their progress
CH1 How do we define millennials? - (ANSWER)pg.12 those born from about 1982 to 2004
CH1 Define some strategies to better engage millennial workers - (ANSWER)??pg.12 Create opportunities
for career progression and a more significant work-life balance
