The support group at Universal Containers wants agents to capture different
information for product support and inquiry cases. In addition, the lifecycle for
product support cases should have more steps than the lifecycle for inquiry cases.
What feature should an administrator use to meet these requirements? (Choose 3)
Give this one a try later!
, Page layouts
Support processes
Record types
What must a system administrator consider when setting up the running user for a
dashboard? (Choose 2)
Give this one a try later!
Data access permissions determine what data the users can view in the
source reports
The running user determines the data displayed in the components on the
dashboard
Universal Containers set the organization-wide-default setting for opportunities to
private. Which records will an opportunity pipeline report return?
Give this one a try later!
Opportunities owned by the user running the report and the users below
them in the role hierarchy
What is required to make a user an approver in the approval process?
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, The user must have read permission for the object in the approval process
Regional sales users at Universal Containers sell to both business and consumer
accounts. However, sales users are unable to use the set of stages that apply to
consumer opportunities. How can a system administrator correct this problem?
Give this one a try later!
Assign the relevant record types and sales processes to the regional sales
team profile
How can a system administrator add users to a Salesforce organization using Chatter
Free? (Choose 2)
Give this one a try later!
Create users in the organization and assign them a chatter free license
Enable invites to allow users to invite others within specified email domains
Which is available when creating list views? (Choose 2)
Give this one a try later!
List views can be filtered by record ownership
List views can be filtered using AND, OR and NOT filters
, Which user is listed in the case history related list for case changes made from
assignment and escalation rules?
Give this one a try later!
The automated case user specified in the support settings
Which is a capability of Chatter files? (Choose 2)
Give this one a try later!
Post files from a Salesforce Content library to a Chatter feed
View a list of files shared with a Chatter group
Universal Containers uses a custom field on the account object to capture the
account credit status. The sales team wants to display the account credit status on
opportunities. Which feature should a system administrator use to meet this
requirement?
Give this one a try later!
Cross-object formula field
A marketing manager needs to view summary metrics across a set of related
campaigns. How can this be accomplished?
Give this one a try later!
information for product support and inquiry cases. In addition, the lifecycle for
product support cases should have more steps than the lifecycle for inquiry cases.
What feature should an administrator use to meet these requirements? (Choose 3)
Give this one a try later!
, Page layouts
Support processes
Record types
What must a system administrator consider when setting up the running user for a
dashboard? (Choose 2)
Give this one a try later!
Data access permissions determine what data the users can view in the
source reports
The running user determines the data displayed in the components on the
dashboard
Universal Containers set the organization-wide-default setting for opportunities to
private. Which records will an opportunity pipeline report return?
Give this one a try later!
Opportunities owned by the user running the report and the users below
them in the role hierarchy
What is required to make a user an approver in the approval process?
Give this one a try later!
, The user must have read permission for the object in the approval process
Regional sales users at Universal Containers sell to both business and consumer
accounts. However, sales users are unable to use the set of stages that apply to
consumer opportunities. How can a system administrator correct this problem?
Give this one a try later!
Assign the relevant record types and sales processes to the regional sales
team profile
How can a system administrator add users to a Salesforce organization using Chatter
Free? (Choose 2)
Give this one a try later!
Create users in the organization and assign them a chatter free license
Enable invites to allow users to invite others within specified email domains
Which is available when creating list views? (Choose 2)
Give this one a try later!
List views can be filtered by record ownership
List views can be filtered using AND, OR and NOT filters
, Which user is listed in the case history related list for case changes made from
assignment and escalation rules?
Give this one a try later!
The automated case user specified in the support settings
Which is a capability of Chatter files? (Choose 2)
Give this one a try later!
Post files from a Salesforce Content library to a Chatter feed
View a list of files shared with a Chatter group
Universal Containers uses a custom field on the account object to capture the
account credit status. The sales team wants to display the account credit status on
opportunities. Which feature should a system administrator use to meet this
requirement?
Give this one a try later!
Cross-object formula field
A marketing manager needs to view summary metrics across a set of related
campaigns. How can this be accomplished?
Give this one a try later!
