EPIC TRAINING |VERIFIED QUESTIONS AND ANSWERS|GRADED A+
|LATEST 2026/2027
From the list below, select the appropriate forms of primary photo ID (Select ALL that that apply).
a. Driver's License
b. Passport
c. Work ID
d. MIlitary ID
e. State ID - ANSWER✔ a. Driver's License
b. Passport
d. Military ID
e. State ID
Which one of the following is responsible for any balance NOT covered by insurance?
a. Patient
b. Subscriber
c. Guarantor
d. Member - ANSWER✔ C. Guarantor
What is the correct Occurrence code to use when registering a WC encounter?
a. OC 11
b. OC 06
c. OC 03
d. OC 04 - ANSWER✔ d. OC 04
What is the OC for an auto accident that occurred in an at-fault state? - ANSWER✔ c. OC 01
_______ is associated with patient privacy and the electronic submission of claims. - ANSWER✔
HIPAA
, True or False: Two patients can be linked to the same guarantor account. - ANSWER✔ TRUE
True or False: You can use the Temporary Address tab to make sure a patient's bills are sent to an
address other than their home address. - ANSWER✔ FALSE
What makes up the Serve for Better model? - ANSWER✔ Empathy, Quality, Experience,
Completeness
What is the purpose of EMTALA? - ANSWER✔ To ensure that patients who either present for
treatment in the emergency room or in active labor are treated regardless of their ability to pay for the
service.
At what age does a patient become their own Guarantor? - ANSWER✔ 18
Select all the ways in which you can help to keep PHI private:
a. Log off/Lock computer screens when not in use
b. Shred documents containing PHI
c. Lock file cabinets and drawers when PHI is present
d. Avoid discussing sensitive info in public - ANSWER✔ A, B, C, D.
A patient presents to the facility for services. He is covered by his own Cigna insurance that he has
through his job, and he also has BCBS coverage through is wife's employer. Which insurance is primary
and why?
A. Cigna--subscriber rule
B. BCBS--Birthday rule
C. Cigna--subscriber/insured rule
d. BCBS--custody rule - ANSWER✔ C. Cigna--subscriber/insured rule
What is the birthday rule? - ANSWER✔ The parent whose birthday comes first in the year has the
primary insurance
|LATEST 2026/2027
From the list below, select the appropriate forms of primary photo ID (Select ALL that that apply).
a. Driver's License
b. Passport
c. Work ID
d. MIlitary ID
e. State ID - ANSWER✔ a. Driver's License
b. Passport
d. Military ID
e. State ID
Which one of the following is responsible for any balance NOT covered by insurance?
a. Patient
b. Subscriber
c. Guarantor
d. Member - ANSWER✔ C. Guarantor
What is the correct Occurrence code to use when registering a WC encounter?
a. OC 11
b. OC 06
c. OC 03
d. OC 04 - ANSWER✔ d. OC 04
What is the OC for an auto accident that occurred in an at-fault state? - ANSWER✔ c. OC 01
_______ is associated with patient privacy and the electronic submission of claims. - ANSWER✔
HIPAA
, True or False: Two patients can be linked to the same guarantor account. - ANSWER✔ TRUE
True or False: You can use the Temporary Address tab to make sure a patient's bills are sent to an
address other than their home address. - ANSWER✔ FALSE
What makes up the Serve for Better model? - ANSWER✔ Empathy, Quality, Experience,
Completeness
What is the purpose of EMTALA? - ANSWER✔ To ensure that patients who either present for
treatment in the emergency room or in active labor are treated regardless of their ability to pay for the
service.
At what age does a patient become their own Guarantor? - ANSWER✔ 18
Select all the ways in which you can help to keep PHI private:
a. Log off/Lock computer screens when not in use
b. Shred documents containing PHI
c. Lock file cabinets and drawers when PHI is present
d. Avoid discussing sensitive info in public - ANSWER✔ A, B, C, D.
A patient presents to the facility for services. He is covered by his own Cigna insurance that he has
through his job, and he also has BCBS coverage through is wife's employer. Which insurance is primary
and why?
A. Cigna--subscriber rule
B. BCBS--Birthday rule
C. Cigna--subscriber/insured rule
d. BCBS--custody rule - ANSWER✔ C. Cigna--subscriber/insured rule
What is the birthday rule? - ANSWER✔ The parent whose birthday comes first in the year has the
primary insurance
