AVOYA QUESTIONS AND VERIFIED DETAILED SOLUTIONS (
MULTIPLE CHOICES) |100% CORRECT!!
In the Pricing & Availability area, for the Origination City you can use which of the following: -
(ANSWER)ALL OF THESE
-City the customer lives or the closest city available within the list.
-Embarkation city of the cruise
-Cruise Only or Unknown
Who is Alex Powers? - (ANSWER)The Avoya Contact Center
Suggested Scripts can be modified to match your style and personality. Where can they be accessed? -
(ANSWER)To the right of the customer's email address from within the lead
In Agent Power, the Booking Engines tab allow you to review pricing for land opportunities such as tours,
hotels, car and air through which of the following? - (ANSWER)Priceline and/or VAX Vacations
In the Pricing & Availability area, for the Origination City you can use which of the following? -
(ANSWER)-City the customer lives or the closest city available within the list.
-Embarkation city of the cruise
-Cruise Only or Unknown
The "Marketing Offers" page will show current promotions, in addition to expired and upcoming
promotions. - (ANSWER)True
In a cruise only situation, the "Origination City" dropdown, helps to locate potential resident rates. -
(ANSWER)True
.When clicking "Select" to drop down the full breakdown of passenger pricing for a rate, all promotions
and discounts will be reflected. - (ANSWER)False
, AVOYA QUESTIONS AND VERIFIED DETAILED SOLUTIONS (
MULTIPLE CHOICES) |100% CORRECT!!
When reviewing the Combinability Chart on the cruise details page, select which statements are correct
from the following: - (ANSWER)-A Green check mark means the relevant promotions are combinable.
-A Red "X" means that the relevant promotions are NOT combinable.
In the Promotions section on the cruise details page, offers are categorized in which sections? -
(ANSWER)-Avoya Advantage
-Public Offers
What are the types of offers found in the Community Forum? - (ANSWER)ALL OF THESE:
-Incentive Offers
-Offers for Suppliers without product feeds
-Supplemental resources for offers that are currently loaded on the Dashboard
-Targeted Offers
In the Offer Details of a promotion, the supplier requirement stating your booking must be Created &
Deposited means which of the following: - (ANSWER)Requires that the deposit is made and the booking
is optioned within the booking window
The Booking Window of an offer always includes a start date and an end date. - (ANSWER)False
"Group Combinability: Amenities only, rates not combinable" indicates that bookings can be made with a
non-group rate and moved into the group after booking to receive the group amenity. - (ANSWER)True
When viewing the sections of a promotion or Agent Backup, which of the following statements are true?
Select the 3 that apply. - (ANSWER)-The Fulfillment Instructions outlines the process for applying the
offer to your booking.
-The Red Warning Box signals important information to read before proceeding.
-The Offer Details contains in-depth terms that describe how the offer functions.
MULTIPLE CHOICES) |100% CORRECT!!
In the Pricing & Availability area, for the Origination City you can use which of the following: -
(ANSWER)ALL OF THESE
-City the customer lives or the closest city available within the list.
-Embarkation city of the cruise
-Cruise Only or Unknown
Who is Alex Powers? - (ANSWER)The Avoya Contact Center
Suggested Scripts can be modified to match your style and personality. Where can they be accessed? -
(ANSWER)To the right of the customer's email address from within the lead
In Agent Power, the Booking Engines tab allow you to review pricing for land opportunities such as tours,
hotels, car and air through which of the following? - (ANSWER)Priceline and/or VAX Vacations
In the Pricing & Availability area, for the Origination City you can use which of the following? -
(ANSWER)-City the customer lives or the closest city available within the list.
-Embarkation city of the cruise
-Cruise Only or Unknown
The "Marketing Offers" page will show current promotions, in addition to expired and upcoming
promotions. - (ANSWER)True
In a cruise only situation, the "Origination City" dropdown, helps to locate potential resident rates. -
(ANSWER)True
.When clicking "Select" to drop down the full breakdown of passenger pricing for a rate, all promotions
and discounts will be reflected. - (ANSWER)False
, AVOYA QUESTIONS AND VERIFIED DETAILED SOLUTIONS (
MULTIPLE CHOICES) |100% CORRECT!!
When reviewing the Combinability Chart on the cruise details page, select which statements are correct
from the following: - (ANSWER)-A Green check mark means the relevant promotions are combinable.
-A Red "X" means that the relevant promotions are NOT combinable.
In the Promotions section on the cruise details page, offers are categorized in which sections? -
(ANSWER)-Avoya Advantage
-Public Offers
What are the types of offers found in the Community Forum? - (ANSWER)ALL OF THESE:
-Incentive Offers
-Offers for Suppliers without product feeds
-Supplemental resources for offers that are currently loaded on the Dashboard
-Targeted Offers
In the Offer Details of a promotion, the supplier requirement stating your booking must be Created &
Deposited means which of the following: - (ANSWER)Requires that the deposit is made and the booking
is optioned within the booking window
The Booking Window of an offer always includes a start date and an end date. - (ANSWER)False
"Group Combinability: Amenities only, rates not combinable" indicates that bookings can be made with a
non-group rate and moved into the group after booking to receive the group amenity. - (ANSWER)True
When viewing the sections of a promotion or Agent Backup, which of the following statements are true?
Select the 3 that apply. - (ANSWER)-The Fulfillment Instructions outlines the process for applying the
offer to your booking.
-The Red Warning Box signals important information to read before proceeding.
-The Offer Details contains in-depth terms that describe how the offer functions.
