CAIB 4 Ch.4 Questions with Correct Answers
Identify the 6 components of leading
1. Delegating
2. Motivating
3. Communicating
4. Managing conflict
5. Managing change
6. Coaching
With respect to delegating,
A) identify 2 things that must be effectively communicated.
B) identify 2 things that must be clearly defined
A) 1. The nature of the task
2. The expected results
B) 1. Scope of authority
2. The responsibility
Delegation breaks down when the balance between responsibility and authority is not
maintained or when communication between the parties is not clear. Give 2 examples to
demonstrate your understanding of this statement.
1. A manager who asks an employee to do a job but tightly controls how the job is done and
retains the right to make important decisions.
2. A manager who asks an employee to do a job but does not give them direction, does not
monitor key elements and does not retain the right to make decisions.
Identify 6 needs that are generally important to people.
, 1. Money
2. Job security
3. Advancement and promotion
4. Good working conditions
5. Recognition and appreciation
6. Feeling of being included
A) complete the new baking list of what employees said motivated them, compared to
what a group of managers said they believed would motivate their employees.
B) what can you note about the top 2 motivators for the employees and the cost to the
companies.
C) what can you note about the difference in ranking of appreciation between the
employees and managers.
A) see text book
B) these wants/needs did not cause the companies involved significant cost.
C) managers assume money and job security is the main priority to their employees, when
employees place higher importance on appreciation/inclusion, over money.
Briefly explain what is required to achieve effective two-way communication.
Ideas, opinions and information must be free flowing from one individual to another. Also
marked by active, responsive listening.
Identify 4 techniques that will help a person to practice active listening.
1. Clarifying and checking for meaning
2. Content and intent of what the other person is saying by using questioning techniques and
getting feedback
Identify the 6 components of leading
1. Delegating
2. Motivating
3. Communicating
4. Managing conflict
5. Managing change
6. Coaching
With respect to delegating,
A) identify 2 things that must be effectively communicated.
B) identify 2 things that must be clearly defined
A) 1. The nature of the task
2. The expected results
B) 1. Scope of authority
2. The responsibility
Delegation breaks down when the balance between responsibility and authority is not
maintained or when communication between the parties is not clear. Give 2 examples to
demonstrate your understanding of this statement.
1. A manager who asks an employee to do a job but tightly controls how the job is done and
retains the right to make important decisions.
2. A manager who asks an employee to do a job but does not give them direction, does not
monitor key elements and does not retain the right to make decisions.
Identify 6 needs that are generally important to people.
, 1. Money
2. Job security
3. Advancement and promotion
4. Good working conditions
5. Recognition and appreciation
6. Feeling of being included
A) complete the new baking list of what employees said motivated them, compared to
what a group of managers said they believed would motivate their employees.
B) what can you note about the top 2 motivators for the employees and the cost to the
companies.
C) what can you note about the difference in ranking of appreciation between the
employees and managers.
A) see text book
B) these wants/needs did not cause the companies involved significant cost.
C) managers assume money and job security is the main priority to their employees, when
employees place higher importance on appreciation/inclusion, over money.
Briefly explain what is required to achieve effective two-way communication.
Ideas, opinions and information must be free flowing from one individual to another. Also
marked by active, responsive listening.
Identify 4 techniques that will help a person to practice active listening.
1. Clarifying and checking for meaning
2. Content and intent of what the other person is saying by using questioning techniques and
getting feedback
