MENG 540 Final Exam UPDATED
QUESTIONS AND CORRECT ANSWERS
540 Mission - CORRECT ANSWER To help you transition from being an engineering-trained
individual contributor to effectively managing and leading others.
What were the issues with the James Webb Telescope? - CORRECT ANSWER 5B over
budget, low work process efficiency, screws fell off the telescope shield when shaken, no one would
share bad news/low team trust
What was Greg Robinson able to do for the James Webb Telescope? - CORRECT ANSWER
he was able to improve team trust with wise leadership; work process efficiency increased and
managers were more willing to share bad news; successful launch on christmas day 2021
Difficult Conversation guide - CORRECT ANSWER Create a constructive climate for
authentic conversation; frame the conversation; state the issue; listen, discuss, resolve; agree on action
plan; close
Authority - CORRECT ANSWER power to influence or command
Sources of Authority - CORRECT ANSWER positive presence, confidence & courage, care for
humans, deep desire to help your team succeed, your technical and management expertise, your
position/title
What helped strengthen Greg robinson's sources of authority? - CORRECT ANSWER He
would sit with his colleagues during lunch; he cared about people and people were able to share bad
news with him
Satya Nadella relevance - CORRECT ANSWER Valued continued learning and a "growth
mindset"
5 learnings from Eugene Kranz's leadership - CORRECT ANSWER Pre-Crisis Planning,
Mission-Focus, Template for superior team (develop a competence standard), Engage/Empower/Lead,
Be Effective: use all tools.
, How did Eugene Kranz's changes contribute to Apollo 13's safe return? - CORRECT ANSWER
Uniformity of decision making + seamless decision handoffs, minimized "us" vs. "them" &
sense of owning the position, strengthened focus on mission, full use of individual capabilities
Google's Keys to an Effective Team (5) - CORRECT ANSWER Psychological Safety,
Dependability, Structure & Clarity, Meaning of Work, Impact of Work.
5 dysfunctions of a team - CORRECT ANSWER 1. Absence of trust
2. Fear of conflict
3. Lack of commitment
4. Avoidance of accountability
5. Inattention to results
How to prevent the 5 dysfunctions of a team - CORRECT ANSWER Establish vulnerability
based trust, encourage healthy conflict, earn commitment, foster peer to peer accountability, focus on
team results.
Leading Teams Note, Polzer: Sustained Effectiveness requires attention to 3 dimensions--what are
these? - CORRECT ANSWER Quality of team's output, team members abilities to increase
their capacity to work together effectively over time, the extent to which the team meets its members
individual needs.
What 3 things should a manager consider when determining if a team is required? - CORRECT
ANSWER Task complexity, task interdependence, task objectives
What should a manager consider when choosing team members - CORRECT ANSWER
Individual Skills (IP and technical skills), Diversity, Leadership Arrangement
Process Losses - CORRECT ANSWER Process losses refer to reductions in group
performance due to problems of coordination, communication and motivation. Formal Team
processes can mitigate process losses.
What do effective virtual teams do? - CORRECT ANSWER establish common ground despite
their dispersed locations and/or cultures. Appropriate IT can help develop common ground and
improve virtual team interaction
QUESTIONS AND CORRECT ANSWERS
540 Mission - CORRECT ANSWER To help you transition from being an engineering-trained
individual contributor to effectively managing and leading others.
What were the issues with the James Webb Telescope? - CORRECT ANSWER 5B over
budget, low work process efficiency, screws fell off the telescope shield when shaken, no one would
share bad news/low team trust
What was Greg Robinson able to do for the James Webb Telescope? - CORRECT ANSWER
he was able to improve team trust with wise leadership; work process efficiency increased and
managers were more willing to share bad news; successful launch on christmas day 2021
Difficult Conversation guide - CORRECT ANSWER Create a constructive climate for
authentic conversation; frame the conversation; state the issue; listen, discuss, resolve; agree on action
plan; close
Authority - CORRECT ANSWER power to influence or command
Sources of Authority - CORRECT ANSWER positive presence, confidence & courage, care for
humans, deep desire to help your team succeed, your technical and management expertise, your
position/title
What helped strengthen Greg robinson's sources of authority? - CORRECT ANSWER He
would sit with his colleagues during lunch; he cared about people and people were able to share bad
news with him
Satya Nadella relevance - CORRECT ANSWER Valued continued learning and a "growth
mindset"
5 learnings from Eugene Kranz's leadership - CORRECT ANSWER Pre-Crisis Planning,
Mission-Focus, Template for superior team (develop a competence standard), Engage/Empower/Lead,
Be Effective: use all tools.
, How did Eugene Kranz's changes contribute to Apollo 13's safe return? - CORRECT ANSWER
Uniformity of decision making + seamless decision handoffs, minimized "us" vs. "them" &
sense of owning the position, strengthened focus on mission, full use of individual capabilities
Google's Keys to an Effective Team (5) - CORRECT ANSWER Psychological Safety,
Dependability, Structure & Clarity, Meaning of Work, Impact of Work.
5 dysfunctions of a team - CORRECT ANSWER 1. Absence of trust
2. Fear of conflict
3. Lack of commitment
4. Avoidance of accountability
5. Inattention to results
How to prevent the 5 dysfunctions of a team - CORRECT ANSWER Establish vulnerability
based trust, encourage healthy conflict, earn commitment, foster peer to peer accountability, focus on
team results.
Leading Teams Note, Polzer: Sustained Effectiveness requires attention to 3 dimensions--what are
these? - CORRECT ANSWER Quality of team's output, team members abilities to increase
their capacity to work together effectively over time, the extent to which the team meets its members
individual needs.
What 3 things should a manager consider when determining if a team is required? - CORRECT
ANSWER Task complexity, task interdependence, task objectives
What should a manager consider when choosing team members - CORRECT ANSWER
Individual Skills (IP and technical skills), Diversity, Leadership Arrangement
Process Losses - CORRECT ANSWER Process losses refer to reductions in group
performance due to problems of coordination, communication and motivation. Formal Team
processes can mitigate process losses.
What do effective virtual teams do? - CORRECT ANSWER establish common ground despite
their dispersed locations and/or cultures. Appropriate IT can help develop common ground and
improve virtual team interaction
