MGMT 410 FINAL EXAM 208 QUESTIONS WITH
VERIFIED ANSWERS
1. Communicate the common purpose and the high standards you want them to
achieve but do not delegate tasks. Create an environment where your employees
can be creative about how to serve the common purpose.
2. Act like you're leaving the company, train people to take over your job then find
a place where you can add value. Repeat.
3. Give the instructions and what you expect then leave them alone. Stop
hovering and 'helping'. - CORRECT ANSWER According to Oren Harari's article,
what are the three secrets to "empowering" your people?
They are leaders of their spheres. - CORRECT ANSWER How are the best followers
really like leaders?
What is our business Strategy? High service differentiation - High volume/low cost
How loyal are our customers? Long term relationships - No loyalty/ short term
How complex are our activities? Complex non-routine - Simple routine
How predictable is our environment? Many surprises - Few surprises
What type of people do we employ? High skills/ high growth - Low skills/ low
growth - CORRECT ANSWER Explain empowerment from a contingency
perspective (see slides). State 3 of the 5 contingencies/questions that leaders
should consider before deciding how much to empower their employees. For each
one, indicate what condition should be related to more empowerment.
1. Explain why job is important
2. Define results expected
,3. Define the authority level
4. Agree on a deadline
5. Ask for feedback
6. Set up controls - CORRECT ANSWER Describe the 6 steps of delegation. Be able
to give specific examples of each step (i.e., given a scenario) or be able to come up
with a scenario with specific examples.
You are what you believe you can be or what others believe you can be.
a. We cannot behave in a manner that is inconsistent with our expectations and
beliefs.
b. Our behaviors toward others influence their expectations, behaviors, and
performance either positively or negatively.
c. Our expectations may become a self-fulfilling prophecy, partly because we will
act in a manner that is consistent with that prophecy and causes it to be fulfilled. -
CORRECT ANSWER What is the basic premise(s) of SFPs? In other words, explain
what SFPs are.
People believe that the bank is going to fail so they would pull all of their money
out. Even if that bank was super healthy, if everyone believed that it was going to
fail and pulled all of their money out, it will fail. Thus fulfilling their prophecy. -
CORRECT ANSWER Explain a "bank run" from a SFP perspective.
Pygmalion effect: when a person's expectations have an impact upon another
person's behavior or achievement level
Climate: we create either a positive or negative, tone of voice, ect
Input: teach more to those we expect more, amount + quality, challenging
assignments, expand skills
,Output: Opportunity to speak (even if they disagree with you)
Feedback: We let them know when they do well and how to improve - CORRECT
ANSWER Describe/define the Pygmalion effect. Give an example of the Pygmalion
effect from research studies or from your own experience/observation.
1. Climate
2. Input
3. Output
4. Feedback
5. Positive Reinforcement - CORRECT ANSWER Know the five parts/steps of the
Pygmalion Leadership Style model.
Galatea effect: "When people's expectations of themselves have an influence
upon their behavior or achievement level"
Messiah effect: "When followers' expectations of their leader have an influence
upon their behavior or achievement level"
Means Efiicacy: "When peoples' expectations of their tools/resources have an
influence upon their behavior or achievement level"
Impression Management: "Proactively managing people's impressions and
expectations of you to influence their attitudes and behavior toward you" -
CORRECT ANSWER Understand and briefly explain the following other SFP effects:
Galatea effect, Messiah effect, Means Efficacy, and Impression Management. Be
able to give an example of each.
1) Inactive Mastery -Successful achievements. Need to let them have success
2) Vicarious Experience -They did it, I can too
, 3) Verbal Persuasion -Must be credible, they have to believe the source - CORRECT
ANSWER List and explain two (of the three) sources or ways to increase your or
others' self-efficacy/ self-confidence (from the Galatea Effect)?
4. Think Win/Win
- All parties feel good about the decision & feel committed to action plan
-Training:
a. Identify criteria and objectives
b. Demonstrate accomplishments
c. Results
5. Seek First to Understand, then to be Understood
-Empathetic Listening
-Mimic Content,
6. Synergize
-In Business, when the team has synergy the best product will be constructed
-
7. Sharpen the Saw
-Personal development - CORRECT ANSWER Name and define Habits 4-7.
-Liberation of being open and understanding your position
-Making a decision that's right for the both of you
VERIFIED ANSWERS
1. Communicate the common purpose and the high standards you want them to
achieve but do not delegate tasks. Create an environment where your employees
can be creative about how to serve the common purpose.
2. Act like you're leaving the company, train people to take over your job then find
a place where you can add value. Repeat.
3. Give the instructions and what you expect then leave them alone. Stop
hovering and 'helping'. - CORRECT ANSWER According to Oren Harari's article,
what are the three secrets to "empowering" your people?
They are leaders of their spheres. - CORRECT ANSWER How are the best followers
really like leaders?
What is our business Strategy? High service differentiation - High volume/low cost
How loyal are our customers? Long term relationships - No loyalty/ short term
How complex are our activities? Complex non-routine - Simple routine
How predictable is our environment? Many surprises - Few surprises
What type of people do we employ? High skills/ high growth - Low skills/ low
growth - CORRECT ANSWER Explain empowerment from a contingency
perspective (see slides). State 3 of the 5 contingencies/questions that leaders
should consider before deciding how much to empower their employees. For each
one, indicate what condition should be related to more empowerment.
1. Explain why job is important
2. Define results expected
,3. Define the authority level
4. Agree on a deadline
5. Ask for feedback
6. Set up controls - CORRECT ANSWER Describe the 6 steps of delegation. Be able
to give specific examples of each step (i.e., given a scenario) or be able to come up
with a scenario with specific examples.
You are what you believe you can be or what others believe you can be.
a. We cannot behave in a manner that is inconsistent with our expectations and
beliefs.
b. Our behaviors toward others influence their expectations, behaviors, and
performance either positively or negatively.
c. Our expectations may become a self-fulfilling prophecy, partly because we will
act in a manner that is consistent with that prophecy and causes it to be fulfilled. -
CORRECT ANSWER What is the basic premise(s) of SFPs? In other words, explain
what SFPs are.
People believe that the bank is going to fail so they would pull all of their money
out. Even if that bank was super healthy, if everyone believed that it was going to
fail and pulled all of their money out, it will fail. Thus fulfilling their prophecy. -
CORRECT ANSWER Explain a "bank run" from a SFP perspective.
Pygmalion effect: when a person's expectations have an impact upon another
person's behavior or achievement level
Climate: we create either a positive or negative, tone of voice, ect
Input: teach more to those we expect more, amount + quality, challenging
assignments, expand skills
,Output: Opportunity to speak (even if they disagree with you)
Feedback: We let them know when they do well and how to improve - CORRECT
ANSWER Describe/define the Pygmalion effect. Give an example of the Pygmalion
effect from research studies or from your own experience/observation.
1. Climate
2. Input
3. Output
4. Feedback
5. Positive Reinforcement - CORRECT ANSWER Know the five parts/steps of the
Pygmalion Leadership Style model.
Galatea effect: "When people's expectations of themselves have an influence
upon their behavior or achievement level"
Messiah effect: "When followers' expectations of their leader have an influence
upon their behavior or achievement level"
Means Efiicacy: "When peoples' expectations of their tools/resources have an
influence upon their behavior or achievement level"
Impression Management: "Proactively managing people's impressions and
expectations of you to influence their attitudes and behavior toward you" -
CORRECT ANSWER Understand and briefly explain the following other SFP effects:
Galatea effect, Messiah effect, Means Efficacy, and Impression Management. Be
able to give an example of each.
1) Inactive Mastery -Successful achievements. Need to let them have success
2) Vicarious Experience -They did it, I can too
, 3) Verbal Persuasion -Must be credible, they have to believe the source - CORRECT
ANSWER List and explain two (of the three) sources or ways to increase your or
others' self-efficacy/ self-confidence (from the Galatea Effect)?
4. Think Win/Win
- All parties feel good about the decision & feel committed to action plan
-Training:
a. Identify criteria and objectives
b. Demonstrate accomplishments
c. Results
5. Seek First to Understand, then to be Understood
-Empathetic Listening
-Mimic Content,
6. Synergize
-In Business, when the team has synergy the best product will be constructed
-
7. Sharpen the Saw
-Personal development - CORRECT ANSWER Name and define Habits 4-7.
-Liberation of being open and understanding your position
-Making a decision that's right for the both of you
