LEAN SIX SIGMA ACTUAL COMPREHENSIVE 2026
QUESTIONS AND ANSWERS RATED A+
✔✔TQM Responsibility - ✔✔85% quality is leadership
Leadership=tools, training, and culture
Quality, Safety, Cost, and Delivery
Be a zero defect producer
Be an inspector (catch defects as needed)
✔✔Crosby's Absolutes - ✔✔1. Quality=conformance to requirements
2. System of quality is prevention
3. Performance standard=0 defects
4. The measurement of quality=price of non-conformance
✔✔Company Priorities - ✔✔Quality Company=Safety, Quality, Delivery, Cost
Bad Company=Cost, Delivery, Quality, Safety
✔✔Cost of Quality - ✔✔Intersection of cost of prevention and inspect with cost of failure
provides the proper % of good with proper cost per unit of good
✔✔ISO 9000 Quality Standard - ✔✔International Organization for Standardization
Standard for Quality Management System that can be certified
Specifies requirements for quality systems
✔✔Foundation for Quality - ✔✔1. Quality is conformance to specifications
2. 85% of responsibility for quality is leadership
3. Everyone must be a zero defect producer
4. Everyone must inspect for defects
5. The system of quality is prevention
6. The performance standard is zero defects
7. The measurement of Quality is the cost of nonconformance
✔✔Six Sigma, DPMO, % in spec yield - ✔✔Six sigma=six standard deviation levels
from the mean in statistics
DPMO=defects per million opportunities
with each sigma level
With each sigma level, the DPMO decreases and the % in spec yield increases
✔✔Cost of Poor Quality - ✔✔Returns, Warranties, Scrap, Quality/team inspections, loss
of sales and revenue, unsatisfied and loss of customers, poor asset utilization,
inefficiencies throughout organization, excess inventories, expediting costs, re-work,
long cycles
*10-15% revenue loss in inefficiencies at 3sigma level*
QUESTIONS AND ANSWERS RATED A+
✔✔TQM Responsibility - ✔✔85% quality is leadership
Leadership=tools, training, and culture
Quality, Safety, Cost, and Delivery
Be a zero defect producer
Be an inspector (catch defects as needed)
✔✔Crosby's Absolutes - ✔✔1. Quality=conformance to requirements
2. System of quality is prevention
3. Performance standard=0 defects
4. The measurement of quality=price of non-conformance
✔✔Company Priorities - ✔✔Quality Company=Safety, Quality, Delivery, Cost
Bad Company=Cost, Delivery, Quality, Safety
✔✔Cost of Quality - ✔✔Intersection of cost of prevention and inspect with cost of failure
provides the proper % of good with proper cost per unit of good
✔✔ISO 9000 Quality Standard - ✔✔International Organization for Standardization
Standard for Quality Management System that can be certified
Specifies requirements for quality systems
✔✔Foundation for Quality - ✔✔1. Quality is conformance to specifications
2. 85% of responsibility for quality is leadership
3. Everyone must be a zero defect producer
4. Everyone must inspect for defects
5. The system of quality is prevention
6. The performance standard is zero defects
7. The measurement of Quality is the cost of nonconformance
✔✔Six Sigma, DPMO, % in spec yield - ✔✔Six sigma=six standard deviation levels
from the mean in statistics
DPMO=defects per million opportunities
with each sigma level
With each sigma level, the DPMO decreases and the % in spec yield increases
✔✔Cost of Poor Quality - ✔✔Returns, Warranties, Scrap, Quality/team inspections, loss
of sales and revenue, unsatisfied and loss of customers, poor asset utilization,
inefficiencies throughout organization, excess inventories, expediting costs, re-work,
long cycles
*10-15% revenue loss in inefficiencies at 3sigma level*
