Expert Verifed Ace the Test
Two most widely used forms of communication - ANSWER ✔✔+Non
verbal communication
+Verbal Communication
body language - ANSWER ✔✔nonverbal communication through
gestures, facial expressions, behaviors, and posture
Non-verbal communication - ANSWER ✔✔Communicating without
the use of words.
verbal communication - ANSWER ✔✔expressing ideas to others by
using spoken words
Proxemics - ANSWER ✔✔study of personal space
,Communication - ANSWER ✔✔The imparting or exchanging of
information or news
What are the four zones of personal space? - ANSWER ✔✔intimate,
personal, social, public
intimate space - ANSWER ✔✔0-1.5 feet
personal space - ANSWER ✔✔the surrounding area over which a
person makes some claim to privacy
3ft in the front
1.5ft from the sides
5ft from the back
cultural differences - ANSWER ✔✔beliefs, values, habits, diets, and
health practices that differ and are established through social learning
and religious upbringing
Pupil size - ANSWER ✔✔will dilate or contract as a persons attitude
changes
eye contact - ANSWER ✔✔direct visual contact with the eyes of
another person
, glazed eyes - ANSWER ✔✔Can be caused by drugs like marijuana
and alcohol or even more dangerous substances. This can be used as
other behaviors to determine whether someone is under the influence of
drugs or alcohol
Active listening skills - ANSWER ✔✔emotional labeling,
paraphrasing, effective pauses, minimal encouragers, "I" messages,
open ended questions, summarizing
Emotional Labeling - ANSWER ✔✔discovering and naming the
emotions behind the statements
Paraphrasing - ANSWER ✔✔Putting into words the ideas or feelings
you have perceived from the message
Reflection - ANSWER ✔✔repeating back to the subject the last
phrase they spoke
minimal encouragers - ANSWER ✔✔communication that gently
invites another person to elaborate by expressing interest in hearing
more
Effective Pauses - ANSWER ✔✔Active Listening Technique; make
speaker want to fill in awkward silence, keep him talking
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