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, Marketing
Twenty-First Edition
William M. Pride · O. C. Ferrell
21ST EDITION · COPYRIGHT 2025
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TABLE OF CONTENTS
PART 1 — STRATEGIC MARKETING AND ITS ENVIRONMENT
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Ch. 01 An Overview of Strategic Marketing
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Ch. 02 Planning, Implementing, and Evaluating Marketing Strategies
Ch. 03 The Marketing Environment, Social Responsibility, and Ethics
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PART 2 — MARKETING RESEARCH AND TARGET MARKETS
Ch. 04 Marketing Research and Information Systems
Ch. 05 Target Market Segmentation and Evaluation
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PART 3 — CUSTOMER BEHAVIOR AND E-MARKETING
Ch. 06 Consumer Buying Behavior
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Ch. 07 Business Markets and Buying Behavior
Ch. 08 Reaching Global Markets
Ch. 09 Digital Marketing and Social Networking
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PART 4 — PRODUCT AND PRICE DECISIONS
Ch. 10 Product, Branding, and Packaging Concepts
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Ch. 11 Developing and Managing Products
Ch. 12 Services Marketing
PART 5 — DISTRIBUTION DECISIONS
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Ch. 13 Marketing Channels and Supply-Chain Management
Ch. 14 Retailing, Direct Marketing, and Wholesaling
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PART 6 — PROMOTION DECISIONS
Ch. 15 Integrated Marketing Communications
Ch. 16 Advertising, Public Relations, and Sponsorship
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Ch. 17 Personal Selling and Sales Promotion
, PART 7 — PRICING DECISIONS
Ch. 18 An Overview of Pricing Concepts
Ch. 19 Setting Prices
Ch. 20 Marketing Analytics
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