OPMA EXAM 1 QUESTIONS AND ANSWERS OPERATIONS MANAGEMENT STUDY GUIDE
2026/2027 | TEST 1 COMPLETE REVIEW
Effectiveness means - ANS ✔✔doing the right things to create the most value for the company
A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In
operations management terms, we could refer to this doctor as being - ANS ✔✔efficient but not
effective.
A worker can be - ANS ✔✔efficient without being effective.
A process can be effective - ANS ✔✔without being efficient.
Operations and supply chain management is defined as the _____, _____, and ______ of the
systems that create and deliver the firm's ____ products and services. - ANS
✔✔Design,operation,improvement, primary
The term "value" refers to the relationship between _____ and _____________. - ANS
✔✔quality,the price paid by the consumer
Attempting to balance the desire to efficiently use resources while providing a highly effective
service - ANS ✔✔may create conflict between the two goals.
Central to the concept of operations strategy - ANS ✔✔are the notions of operations focus and
trade-offs.
OSCM is a functional field - ANS ✔✔of business with clear line management responsibilities.
,"Operations" refers to manufacturing and service processes used to - ANS ✔✔transform
resources employed by a firm into products desired by customers.
"Supply Chain" refers to processes that move - ANS ✔✔information and material to and from
the manufacturing and service processes of the firm.
Planning is where a firm must determine - ANS ✔✔how anticipated demand will be met with
available resources.
All managers should understand the basic principles - ANS ✔✔that guide the design of
transformation processes.
A major aspect of planning involves - ANS ✔✔developing a set of metrics to monitor the supply
chain.
Operations and supply management changes constantly - ANS ✔✔because of the dynamic
nature of competing in global business and the constant evolution of information technology.
Services are intangible processes - ANS ✔✔that cannot be weighed or measured.
Services are defined and evaluated as - ANS ✔✔a package of features that affect the five
senses.
Core service providers integrate - ANS ✔✔tangible goods into their product.
___________ refers to a company building service activities into its product offerings for its
customers. - ANS ✔✔"Product-service bundling"
, In contrast to careers in finance and marketing, - ANS ✔✔careers in OSCM involve hands-on
involvement with people and processes.
_________production was a major breakthrough in manufacturing philosophy pioneered by the
Japanese. - ANS ✔✔Just in time (JIT)
Lean manufacturing refers - ANS ✔✔to just in time production coupled with total quality
control.
The Baldrige National Quality Award was started under the direction of the - ANS ✔✔National
Institute of Standards and Technology.
The approach that advocates making revolutionary changes as opposed to evolutionary changes
is called - ANS ✔✔"business process reengineering."
Business process reengineering, which seeks revolutionary change, is contrasted with - ANS
✔✔total quality management which commonly advocates incremental change.
The _________ relates to the economic, employee, and environmental impact of a firm's
strategy - ANS ✔✔"triple bottom line"
Green and black belt programs teach - ANS ✔✔six-sigma quality tools to managers at many
corporations
The central idea of supply chain management - ANS ✔✔is to apply a total system approach to
managing the flow of information, materials, and services from raw material suppliers through
factories and warehouses to the end customer.
The term _______ refers to the use of the internet as an essential element of business activity -
ANS ✔✔"electronic commerce"
2026/2027 | TEST 1 COMPLETE REVIEW
Effectiveness means - ANS ✔✔doing the right things to create the most value for the company
A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In
operations management terms, we could refer to this doctor as being - ANS ✔✔efficient but not
effective.
A worker can be - ANS ✔✔efficient without being effective.
A process can be effective - ANS ✔✔without being efficient.
Operations and supply chain management is defined as the _____, _____, and ______ of the
systems that create and deliver the firm's ____ products and services. - ANS
✔✔Design,operation,improvement, primary
The term "value" refers to the relationship between _____ and _____________. - ANS
✔✔quality,the price paid by the consumer
Attempting to balance the desire to efficiently use resources while providing a highly effective
service - ANS ✔✔may create conflict between the two goals.
Central to the concept of operations strategy - ANS ✔✔are the notions of operations focus and
trade-offs.
OSCM is a functional field - ANS ✔✔of business with clear line management responsibilities.
,"Operations" refers to manufacturing and service processes used to - ANS ✔✔transform
resources employed by a firm into products desired by customers.
"Supply Chain" refers to processes that move - ANS ✔✔information and material to and from
the manufacturing and service processes of the firm.
Planning is where a firm must determine - ANS ✔✔how anticipated demand will be met with
available resources.
All managers should understand the basic principles - ANS ✔✔that guide the design of
transformation processes.
A major aspect of planning involves - ANS ✔✔developing a set of metrics to monitor the supply
chain.
Operations and supply management changes constantly - ANS ✔✔because of the dynamic
nature of competing in global business and the constant evolution of information technology.
Services are intangible processes - ANS ✔✔that cannot be weighed or measured.
Services are defined and evaluated as - ANS ✔✔a package of features that affect the five
senses.
Core service providers integrate - ANS ✔✔tangible goods into their product.
___________ refers to a company building service activities into its product offerings for its
customers. - ANS ✔✔"Product-service bundling"
, In contrast to careers in finance and marketing, - ANS ✔✔careers in OSCM involve hands-on
involvement with people and processes.
_________production was a major breakthrough in manufacturing philosophy pioneered by the
Japanese. - ANS ✔✔Just in time (JIT)
Lean manufacturing refers - ANS ✔✔to just in time production coupled with total quality
control.
The Baldrige National Quality Award was started under the direction of the - ANS ✔✔National
Institute of Standards and Technology.
The approach that advocates making revolutionary changes as opposed to evolutionary changes
is called - ANS ✔✔"business process reengineering."
Business process reengineering, which seeks revolutionary change, is contrasted with - ANS
✔✔total quality management which commonly advocates incremental change.
The _________ relates to the economic, employee, and environmental impact of a firm's
strategy - ANS ✔✔"triple bottom line"
Green and black belt programs teach - ANS ✔✔six-sigma quality tools to managers at many
corporations
The central idea of supply chain management - ANS ✔✔is to apply a total system approach to
managing the flow of information, materials, and services from raw material suppliers through
factories and warehouses to the end customer.
The term _______ refers to the use of the internet as an essential element of business activity -
ANS ✔✔"electronic commerce"
