NAPIER OPMA 3360 EXAM REVIEW QUESTIONS AND ANSWERS OPERATIONS AND SUPPLY
CHAIN MANAGEMENT STUDY GUIDE 2026/2027
The goods-services continuum consist of which sets of the following categories - ANS ✔✔Pure
goods, core goods, core services, and pure services
Which of the following is NOT mentioned in our textbook and classroom discussion as a major
operations-related concept that has been developed since the 1980s? - ANS ✔✔None of the
offered choices apply
What is a total system approach to managing the flow information, materials, and services from
raw material suppliers through factories and warehouses to the end customer called? - ANS
✔✔Supply chain management
A pipeline through which material and information flows is a conception of - ANS ✔✔Supply
chain
The ability to maintain balance in a system is referred to as - ANS ✔✔Sustainability
Which of the following is NOT a measure of operations and supply chain management efficiency
used by Wall Street? - ANS ✔✔Earnings per share
The use of Internet as an essential element of business activity is called what? - ANS
✔✔Electronic commerce
Which of the following is NOT a characteristic that distinguishes services from goods? - ANS
✔✔Service jobs are unskilled
Doing something at the lowest possible cost is called - ANS ✔✔Efficiency
, Current issues in OSCM do NOT include: - ANS ✔✔Increasing global supply chain employment
The total output from a production system in one day is 500 units and the total labor necessary
to produce the 500 units is 350 hours. Using the appropriate productivity measure, which of the
following represents the resulting productivity ratio? - ANS ✔✔1.428
A major competitive dimension that forms a company's strategic operational competitive
position in their strategic planning is which of the following? - ANS ✔✔Cost of price
An activity system map is which of the following - ANS ✔✔A diagram that shows how a
company strategy is delivered to customers
In development of an operations and supply chain strategy, which of the following may be an
important product specific criterion to consider? - ANS ✔✔Supplier after sale support
The triple bottom line evaluates the firm against which 3 criteria? (Shell Oil Company) - ANS
✔✔People, planet, profit
Which of the following is a multi factor measure of productivity? - ANS ✔✔Output/ (labor +
Capitol + energy)
If you knew about a production system was that total daily output was 400 units and the total
labor necessary to produce the 400 units was 350 hours, what kind of productivity measure
could you use to compute productivity? - ANS ✔✔Partial measure
Which of the following is NOT one of the basic types of forecasting? - ANS ✔✔Collaborative
planning, forecasting and replenishment (CPFR)
CHAIN MANAGEMENT STUDY GUIDE 2026/2027
The goods-services continuum consist of which sets of the following categories - ANS ✔✔Pure
goods, core goods, core services, and pure services
Which of the following is NOT mentioned in our textbook and classroom discussion as a major
operations-related concept that has been developed since the 1980s? - ANS ✔✔None of the
offered choices apply
What is a total system approach to managing the flow information, materials, and services from
raw material suppliers through factories and warehouses to the end customer called? - ANS
✔✔Supply chain management
A pipeline through which material and information flows is a conception of - ANS ✔✔Supply
chain
The ability to maintain balance in a system is referred to as - ANS ✔✔Sustainability
Which of the following is NOT a measure of operations and supply chain management efficiency
used by Wall Street? - ANS ✔✔Earnings per share
The use of Internet as an essential element of business activity is called what? - ANS
✔✔Electronic commerce
Which of the following is NOT a characteristic that distinguishes services from goods? - ANS
✔✔Service jobs are unskilled
Doing something at the lowest possible cost is called - ANS ✔✔Efficiency
, Current issues in OSCM do NOT include: - ANS ✔✔Increasing global supply chain employment
The total output from a production system in one day is 500 units and the total labor necessary
to produce the 500 units is 350 hours. Using the appropriate productivity measure, which of the
following represents the resulting productivity ratio? - ANS ✔✔1.428
A major competitive dimension that forms a company's strategic operational competitive
position in their strategic planning is which of the following? - ANS ✔✔Cost of price
An activity system map is which of the following - ANS ✔✔A diagram that shows how a
company strategy is delivered to customers
In development of an operations and supply chain strategy, which of the following may be an
important product specific criterion to consider? - ANS ✔✔Supplier after sale support
The triple bottom line evaluates the firm against which 3 criteria? (Shell Oil Company) - ANS
✔✔People, planet, profit
Which of the following is a multi factor measure of productivity? - ANS ✔✔Output/ (labor +
Capitol + energy)
If you knew about a production system was that total daily output was 400 units and the total
labor necessary to produce the 400 units was 350 hours, what kind of productivity measure
could you use to compute productivity? - ANS ✔✔Partial measure
Which of the following is NOT one of the basic types of forecasting? - ANS ✔✔Collaborative
planning, forecasting and replenishment (CPFR)
