, TESTBANK FOR Introduction to Information Systems 11e Rainer
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The file organized chapter by chapter.
A sample of selected pages has been provided for preview.
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provided.
We continuously update our files to ensure you receive the latest and most accurate
editions.
New editions are added regularly – stay connected for updates!
⚠️Note on Answer Keys: If the answer key is not included within the chapter
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chapter.
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,Introduction to Information Systems: Supporting and Transforming Business, 11e (Rainer)
Chapter 1 Introduction to Information Systems
1) What company was primarily affected by the leap year glitch described in the case study?
A) An electric company
B) A telecommunications provider
C) An air traffic control system
D) A self-pay gas pump operator
Answer: D
Diff: 1
Section Reference: 1.1 Why Should I Study Information Systems?
Learning Objective: 1.1: Identify the reasons why it is important to be an informed user of
information systems in today's world.
Bloomcode: Knowledge
Standard: AACSB || Technology
2) The leap year glitch caused what specific problem with the self-pay gas pumps?
A) They charged customers twice for their fuel.
B) They stopped accepting credit card payments.
C) They displayed an error message and stopped working.
D) They dispensed the wrong type of fuel.
Answer: C
Diff: 1
Section Reference: 1.1 Why Should I Study Information Systems?
Learning Objective: 1.1: Identify the reasons why it is important to be an informed user of
information systems in today's world.
Bloomcode: Knowledge
Standard: AACSB || Technology
3) When did the "leap year glitch" occur that affected the gas pumps in New Zealand?
A) February 29th
B) March 1st
C) December 31st
D) January 1st
Answer: A
Diff: 1
Section Reference: 1.1 Why Should I Study Information Systems?
Learning Objective: 1.1: Identify the reasons why it is important to be an informed user of
information systems in today's world.
Bloomcode: Knowledge
Standard: AACSB || Technology
1
,4) The case mentions that the gas pumps were working on a leap year, but then what happened
on February 29th?
A) They began to overcharge customers.
B) They stopped working completely.
C) They started to display incorrect prices.
D) They reset all customer loyalty points.
Answer: B
Diff: 1
Section Reference: 1.1 Why Should I Study Information Systems?
Learning Objective: 1.1: Identify the reasons why it is important to be an informed user of
information systems in today's world.
Bloomcode: Knowledge
Standard: AACSB || Technology
5) What was the cause of the gas pump malfunction?
A) A software bug that failed to recognize a leap year.
B) The systems were not updated for daylight saving time.
C) The company's servers were overloaded.
D) A hardware failure in the payment terminals.
Answer: A
Diff: 1
Section Reference: 1.1 Why Should I Study Information Systems?
Learning Objective: 1.1: Identify the reasons why it is important to be an informed user of
information systems in today's world.
Bloomcode: Knowledge
Standard: AACSB || Technology
6) How was the problem addressed or solved?
A) By installing new terminals
B) By installing antivirus software
C) By installing a patch into the software
D) By installing bots into the programming
Answer: C
Diff: 1
Section Reference: 1.1 Why Should I Study Information Systems?
Learning Objective: 1.1: Identify the reasons why it is important to be an informed user of
information systems in today's world.
Bloomcode: Knowledge
Standard: AACSB || Technology
2
,7) Which systems were affected by the gas station software error?
A) Fleet Pay
B) Self Pay
C) Cash Register Pay
D) Loyalty Points Pay
Answer: B
Diff: 1
Section Reference: 1.1 Why Should I Study Information Systems?
Learning Objective: 1.1: Identify the reasons why it is important to be an informed user of
information systems in today's world.
Bloomcode: Knowledge
Standard: AACSB || Technology
8) What does the case highlight about the unexpected consequences of an information system's
programming?
A) The importance of having a backup system in place
B) That even seemingly minor glitches can cause major disruptions
C) That most systems are too complex to test for all possible errors
D) The need for constant human supervision of automated systems
Answer: B
Diff: 1
Section Reference: 1.1 Why Should I Study Information Systems?
Learning Objective: 1.1: Identify the reasons why it is important to be an informed user of
information systems in today's world.
Bloomcode: Knowledge
Standard: AACSB || Technology
9) What type of information system would a self-pay gas pump likely be classified as?
A) An Enterprise Resource Planning (ERP) system
B) A Transaction Processing System (TPS)
C) A Geographic Information System (GIS)
D) A Decision Support System (DSS)
Answer: B
Diff: 1
Section Reference: 1.1 Why Should I Study Information Systems?
Learning Objective: 1.1: Identify the reasons why it is important to be an informed user of
information systems in today's world.
Bloomcode: Knowledge
Standard: AACSB || Technology
3
,10) MIT Technology Review refers to 18–22-year-olds as Homo ________.
A) Conectums
B) Conexus
C) Technologus
D) Techies
Answer: B
Diff: 1
Section Reference: 1.1 Why Should I Study Information Systems?
Learning Objective: 1.1: Identify the reasons why it is important to be an informed user of
information systems in today's world.
Bloomcode: Knowledge
Standard: AACSB || Technology
11) The term Homo Conexus refers to people who practice ________.
A) continuous computing
B) informed usership
C) technology use
D) useful computing
Answer: A
Diff: 1
Section Reference: 1.1 Why Should I Study Information Systems?
Learning Objective: 1.1: Identify the reasons why it is important to be an informed user of
information systems in today's world.
Bloomcode: Knowledge
Standard: AACSB || Technology
12) ________ users obtain greater value from whichever technologies they use.
A) Continuous
B) Computer
C) Informed
D) Technology
Answer: C
Diff: 1
Section Reference: 1.1 Why Should I Study Information Systems?
Learning Objective: 1.1: Identify the reasons why it is important to be an informed user of
information systems in today's world.
Bloomcode: Knowledge
Standard: AACSB || Technology
4
,13) Which of the following is an accurate description of the qualities of an informed user?
A) A person who relies solely on the IT department to select and install all applications
B) A person who gives input to enhance the quality of their organization's IT applications
C) A person who avoids learning about new IT developments
D) A person who does not use IT to improve their own productivity
Answer: B
Diff: 1
Section Reference: 1.1 Why Should I Study Information Systems?
Learning Objective: 1.1: Identify the reasons why it is important to be an informed user of
information systems in today's world.
Bloomcode: Knowledge
Standard: AACSB || Technology
14) ________ is the business strategy that leverages IT to dramatically improve employee,
customer, and business partner relationships; to support continuous improvement in business
operations and business processes; and to develop new business models and businesses.
A) Digital transformation
B) Digital vision
C) Technology transformation
D) Technology vision
Answer: A
Diff: 1
Section Reference: 1.1 Why Should I Study Information Systems?
Learning Objective: 1.1: Identify the reasons why it is important to be an informed user of
information systems in today's world.
Bloomcode: Knowledge
Standard: AACSB || Technology
15) The top technology job is ________.
A) CEO
B) CFO
C) CIO
D) COO
Answer: C
Diff: 1
Section Reference: 1.1 Why Should I Study Information Systems?
Learning Objective: 1.1: Identify the reasons why it is important to be an informed user of
information systems in today's world.
Bloomcode: Knowledge
Standard: AACSB || Technology
5
,16) The IS function has become ________ strategic within organizations, so a growing number
of CIOs are coming from ________.
A) decreasingly; within the IS department
B) decreasingly; other business units
C) increasingly; within the IS department
D) increasingly; other business units
Answer: D
Diff: 2
Section Reference: 1.1 Why Should I Study Information Systems?
Learning Objective: 1.1: Identify the reasons why it is important to be an informed user of
information systems in today's world.
Bloomcode: Knowledge
Standard: AACSB || Technology
17) The ________ is the highest-ranking IS manager and is responsible for all strategic planning
in the organization.
A) applications development manager
B) CIO
C) information center manager
D) IS Director
Answer: B
Diff: 1
Section Reference: 1.1 Why Should I Study Information Systems?
Learning Objective: 1.1: Identify the reasons why it is important to be an informed user of
information systems in today's world.
Bloomcode: Knowledge
Standard: AACSB || Technology
18) The ________ manages all systems throughout the organization and the day-to-day
operations of the entire IS organization.
A) applications development manager
B) CIO
C) information center manager
D) IS Director
Answer: D
Diff: 1
Section Reference: 1.1 Why Should I Study Information Systems?
Learning Objective: 1.1: Identify the reasons why it is important to be an informed user of
information systems in today's world.
Bloomcode: Knowledge
Standard: AACSB || Technology
6
,19) The ________ manages IS services such as help desks, hot lines, training, and consulting.
A) applications development manager
B) CIO
C) information center manager
D) IS Director
Answer: C
Diff: 1
Section Reference: 1.1 Why Should I Study Information Systems?
Learning Objective: 1.1: Identify the reasons why it is important to be an informed user of
information systems in today's world.
Bloomcode: Knowledge
Standard: AACSB || Technology
20) The ________ coordinates and manages new systems development projects.
A) applications development manager
B) CIO
C) information center manager
D) IS Director
Answer: A
Diff: 1
Section Reference: 1.1 Why Should I Study Information Systems?
Learning Objective: 1.1: Identify the reasons why it is important to be an informed user of
information systems in today's world.
Bloomcode: Knowledge
Standard: AACSB || Technology
21) A(n) ________ interfaces between users and programmers and determines information
requirements and technical specifications for new applications.
A) business analyst
B) emerging technologies manager
C) systems analyst
D) systems programmer
Answer: C
Diff: 1
Section Reference: 1.1 Why Should I Study Information Systems?
Learning Objective: 1.1: Identify the reasons why it is important to be an informed user of
information systems in today's world.
Bloomcode: Knowledge
Standard: AACSB || Technology
7
, 22) A(n) ________ focuses on designing solutions for business problems and interfaces closely
with users to demonstrate how IT can be used innovatively.
A) business analyst
B) emerging technologies manager
C) systems analyst
D) systems programmer
Answer: A
Diff: 1
Section Reference: 1.1 Why Should I Study Information Systems?
Learning Objective: 1.1: Identify the reasons why it is important to be an informed user of
information systems in today's world.
Bloomcode: Knowledge
Standard: AACSB || Technology
23) A(n) ________ forecasts technology trends and evaluates and experiments with new
technologies.
A) business analyst
B) emerging technologies manager
C) systems analyst
D) systems programmer
Answer: B
Diff: 1
Section Reference: 1.1 Why Should I Study Information Systems?
Learning Objective: 1.1: Identify the reasons why it is important to be an informed user of
information systems in today's world.
Bloomcode: Knowledge
Standard: AACSB || Technology
24) A(n) ________ creates the computer code for developing new systems software or
maintaining existing systems software.
A) business analyst
B) emerging technologies manager
C) systems analyst
D) systems programmer
Answer: D
Diff: 1
Section Reference: 1.1 Why Should I Study Information Systems?
Learning Objective: 1.1: Identify the reasons why it is important to be an informed user of
information systems in today's world.
Bloomcode: Knowledge
Standard: AACSB || Technology
8
Important Notes
The file organized chapter by chapter.
A sample of selected pages has been provided for preview.
All available appendices and Excel files (if included in the original resources) are
provided.
We continuously update our files to ensure you receive the latest and most accurate
editions.
New editions are added regularly – stay connected for updates!
⚠️Note on Answer Keys: If the answer key is not included within the chapter
questions, you will find the complete answers and solutions at the end of each
chapter.
✅ Why Buy From Us?
📚 Complete & organized chapter-by-chapter – no missing content, no guessing.
⚡ Instant digital delivery – get your file the moment you pay, no waiting.
📅 Always up to date – we track new editions so you always get the latest version.
💬 Friendly support – real humans ready to help, anytime you need us.
🔒 Safe & secure – thousands of satisfied students trust us every semester.
🛡️Our Guarantees
💰 Money-Back Guarantee: Not satisfied? We offer a full refund – no questions asked.
🔄 Wrong File? No Problem: Contact us and we will replace it immediately with the
correct version, free of charge.
⏰ 24/7 Support: We are always here – reach out anytime and expect a fast response.
,Introduction to Information Systems: Supporting and Transforming Business, 11e (Rainer)
Chapter 1 Introduction to Information Systems
1) What company was primarily affected by the leap year glitch described in the case study?
A) An electric company
B) A telecommunications provider
C) An air traffic control system
D) A self-pay gas pump operator
Answer: D
Diff: 1
Section Reference: 1.1 Why Should I Study Information Systems?
Learning Objective: 1.1: Identify the reasons why it is important to be an informed user of
information systems in today's world.
Bloomcode: Knowledge
Standard: AACSB || Technology
2) The leap year glitch caused what specific problem with the self-pay gas pumps?
A) They charged customers twice for their fuel.
B) They stopped accepting credit card payments.
C) They displayed an error message and stopped working.
D) They dispensed the wrong type of fuel.
Answer: C
Diff: 1
Section Reference: 1.1 Why Should I Study Information Systems?
Learning Objective: 1.1: Identify the reasons why it is important to be an informed user of
information systems in today's world.
Bloomcode: Knowledge
Standard: AACSB || Technology
3) When did the "leap year glitch" occur that affected the gas pumps in New Zealand?
A) February 29th
B) March 1st
C) December 31st
D) January 1st
Answer: A
Diff: 1
Section Reference: 1.1 Why Should I Study Information Systems?
Learning Objective: 1.1: Identify the reasons why it is important to be an informed user of
information systems in today's world.
Bloomcode: Knowledge
Standard: AACSB || Technology
1
,4) The case mentions that the gas pumps were working on a leap year, but then what happened
on February 29th?
A) They began to overcharge customers.
B) They stopped working completely.
C) They started to display incorrect prices.
D) They reset all customer loyalty points.
Answer: B
Diff: 1
Section Reference: 1.1 Why Should I Study Information Systems?
Learning Objective: 1.1: Identify the reasons why it is important to be an informed user of
information systems in today's world.
Bloomcode: Knowledge
Standard: AACSB || Technology
5) What was the cause of the gas pump malfunction?
A) A software bug that failed to recognize a leap year.
B) The systems were not updated for daylight saving time.
C) The company's servers were overloaded.
D) A hardware failure in the payment terminals.
Answer: A
Diff: 1
Section Reference: 1.1 Why Should I Study Information Systems?
Learning Objective: 1.1: Identify the reasons why it is important to be an informed user of
information systems in today's world.
Bloomcode: Knowledge
Standard: AACSB || Technology
6) How was the problem addressed or solved?
A) By installing new terminals
B) By installing antivirus software
C) By installing a patch into the software
D) By installing bots into the programming
Answer: C
Diff: 1
Section Reference: 1.1 Why Should I Study Information Systems?
Learning Objective: 1.1: Identify the reasons why it is important to be an informed user of
information systems in today's world.
Bloomcode: Knowledge
Standard: AACSB || Technology
2
,7) Which systems were affected by the gas station software error?
A) Fleet Pay
B) Self Pay
C) Cash Register Pay
D) Loyalty Points Pay
Answer: B
Diff: 1
Section Reference: 1.1 Why Should I Study Information Systems?
Learning Objective: 1.1: Identify the reasons why it is important to be an informed user of
information systems in today's world.
Bloomcode: Knowledge
Standard: AACSB || Technology
8) What does the case highlight about the unexpected consequences of an information system's
programming?
A) The importance of having a backup system in place
B) That even seemingly minor glitches can cause major disruptions
C) That most systems are too complex to test for all possible errors
D) The need for constant human supervision of automated systems
Answer: B
Diff: 1
Section Reference: 1.1 Why Should I Study Information Systems?
Learning Objective: 1.1: Identify the reasons why it is important to be an informed user of
information systems in today's world.
Bloomcode: Knowledge
Standard: AACSB || Technology
9) What type of information system would a self-pay gas pump likely be classified as?
A) An Enterprise Resource Planning (ERP) system
B) A Transaction Processing System (TPS)
C) A Geographic Information System (GIS)
D) A Decision Support System (DSS)
Answer: B
Diff: 1
Section Reference: 1.1 Why Should I Study Information Systems?
Learning Objective: 1.1: Identify the reasons why it is important to be an informed user of
information systems in today's world.
Bloomcode: Knowledge
Standard: AACSB || Technology
3
,10) MIT Technology Review refers to 18–22-year-olds as Homo ________.
A) Conectums
B) Conexus
C) Technologus
D) Techies
Answer: B
Diff: 1
Section Reference: 1.1 Why Should I Study Information Systems?
Learning Objective: 1.1: Identify the reasons why it is important to be an informed user of
information systems in today's world.
Bloomcode: Knowledge
Standard: AACSB || Technology
11) The term Homo Conexus refers to people who practice ________.
A) continuous computing
B) informed usership
C) technology use
D) useful computing
Answer: A
Diff: 1
Section Reference: 1.1 Why Should I Study Information Systems?
Learning Objective: 1.1: Identify the reasons why it is important to be an informed user of
information systems in today's world.
Bloomcode: Knowledge
Standard: AACSB || Technology
12) ________ users obtain greater value from whichever technologies they use.
A) Continuous
B) Computer
C) Informed
D) Technology
Answer: C
Diff: 1
Section Reference: 1.1 Why Should I Study Information Systems?
Learning Objective: 1.1: Identify the reasons why it is important to be an informed user of
information systems in today's world.
Bloomcode: Knowledge
Standard: AACSB || Technology
4
,13) Which of the following is an accurate description of the qualities of an informed user?
A) A person who relies solely on the IT department to select and install all applications
B) A person who gives input to enhance the quality of their organization's IT applications
C) A person who avoids learning about new IT developments
D) A person who does not use IT to improve their own productivity
Answer: B
Diff: 1
Section Reference: 1.1 Why Should I Study Information Systems?
Learning Objective: 1.1: Identify the reasons why it is important to be an informed user of
information systems in today's world.
Bloomcode: Knowledge
Standard: AACSB || Technology
14) ________ is the business strategy that leverages IT to dramatically improve employee,
customer, and business partner relationships; to support continuous improvement in business
operations and business processes; and to develop new business models and businesses.
A) Digital transformation
B) Digital vision
C) Technology transformation
D) Technology vision
Answer: A
Diff: 1
Section Reference: 1.1 Why Should I Study Information Systems?
Learning Objective: 1.1: Identify the reasons why it is important to be an informed user of
information systems in today's world.
Bloomcode: Knowledge
Standard: AACSB || Technology
15) The top technology job is ________.
A) CEO
B) CFO
C) CIO
D) COO
Answer: C
Diff: 1
Section Reference: 1.1 Why Should I Study Information Systems?
Learning Objective: 1.1: Identify the reasons why it is important to be an informed user of
information systems in today's world.
Bloomcode: Knowledge
Standard: AACSB || Technology
5
,16) The IS function has become ________ strategic within organizations, so a growing number
of CIOs are coming from ________.
A) decreasingly; within the IS department
B) decreasingly; other business units
C) increasingly; within the IS department
D) increasingly; other business units
Answer: D
Diff: 2
Section Reference: 1.1 Why Should I Study Information Systems?
Learning Objective: 1.1: Identify the reasons why it is important to be an informed user of
information systems in today's world.
Bloomcode: Knowledge
Standard: AACSB || Technology
17) The ________ is the highest-ranking IS manager and is responsible for all strategic planning
in the organization.
A) applications development manager
B) CIO
C) information center manager
D) IS Director
Answer: B
Diff: 1
Section Reference: 1.1 Why Should I Study Information Systems?
Learning Objective: 1.1: Identify the reasons why it is important to be an informed user of
information systems in today's world.
Bloomcode: Knowledge
Standard: AACSB || Technology
18) The ________ manages all systems throughout the organization and the day-to-day
operations of the entire IS organization.
A) applications development manager
B) CIO
C) information center manager
D) IS Director
Answer: D
Diff: 1
Section Reference: 1.1 Why Should I Study Information Systems?
Learning Objective: 1.1: Identify the reasons why it is important to be an informed user of
information systems in today's world.
Bloomcode: Knowledge
Standard: AACSB || Technology
6
,19) The ________ manages IS services such as help desks, hot lines, training, and consulting.
A) applications development manager
B) CIO
C) information center manager
D) IS Director
Answer: C
Diff: 1
Section Reference: 1.1 Why Should I Study Information Systems?
Learning Objective: 1.1: Identify the reasons why it is important to be an informed user of
information systems in today's world.
Bloomcode: Knowledge
Standard: AACSB || Technology
20) The ________ coordinates and manages new systems development projects.
A) applications development manager
B) CIO
C) information center manager
D) IS Director
Answer: A
Diff: 1
Section Reference: 1.1 Why Should I Study Information Systems?
Learning Objective: 1.1: Identify the reasons why it is important to be an informed user of
information systems in today's world.
Bloomcode: Knowledge
Standard: AACSB || Technology
21) A(n) ________ interfaces between users and programmers and determines information
requirements and technical specifications for new applications.
A) business analyst
B) emerging technologies manager
C) systems analyst
D) systems programmer
Answer: C
Diff: 1
Section Reference: 1.1 Why Should I Study Information Systems?
Learning Objective: 1.1: Identify the reasons why it is important to be an informed user of
information systems in today's world.
Bloomcode: Knowledge
Standard: AACSB || Technology
7
, 22) A(n) ________ focuses on designing solutions for business problems and interfaces closely
with users to demonstrate how IT can be used innovatively.
A) business analyst
B) emerging technologies manager
C) systems analyst
D) systems programmer
Answer: A
Diff: 1
Section Reference: 1.1 Why Should I Study Information Systems?
Learning Objective: 1.1: Identify the reasons why it is important to be an informed user of
information systems in today's world.
Bloomcode: Knowledge
Standard: AACSB || Technology
23) A(n) ________ forecasts technology trends and evaluates and experiments with new
technologies.
A) business analyst
B) emerging technologies manager
C) systems analyst
D) systems programmer
Answer: B
Diff: 1
Section Reference: 1.1 Why Should I Study Information Systems?
Learning Objective: 1.1: Identify the reasons why it is important to be an informed user of
information systems in today's world.
Bloomcode: Knowledge
Standard: AACSB || Technology
24) A(n) ________ creates the computer code for developing new systems software or
maintaining existing systems software.
A) business analyst
B) emerging technologies manager
C) systems analyst
D) systems programmer
Answer: D
Diff: 1
Section Reference: 1.1 Why Should I Study Information Systems?
Learning Objective: 1.1: Identify the reasons why it is important to be an informed user of
information systems in today's world.
Bloomcode: Knowledge
Standard: AACSB || Technology
8
