WGU C954 IT MANAGEMENT 2026/2027 –
COMPLETE QUESTIONS WITH 100% VERIFIED
CORRECT ANSWERS FULL TEST BANK.
◎ A business wants to allow its employees to communicate online with each other in
real time. What should the business use to achieve this? ANSWER:- Instant messaging
service
◎ An organization wants to calculate their sales by region. Which type of software will
serve this need? ANSWER:- Spreadsheet
◎ Which component functions as a computer's working memory? ANSWER:- Random
access memory (RAM)
◎ What is a secondary storage medium? ANSWER:- Magnetic tape
◎ Which type of network should a company use to connect a group of computers in an
office building? ANSWER:- LAN
◎ Which network topology uses a central hub to which all devices on the network are
connected? ANSWER:- Star
◎ Which multiuser operating system originated at AT&T's Bell Laboratories?
ANSWER:- Unix
◎ Which lifecycle stage of ITIL focuses on ensuring that a business's objectives align
with those of the IT provider? ANSWER:- Service strategy (SS)
◎ Why was ITIL developed? ANSWER:- As a guide to be used globally in the IT
industry
◎ Which book of the lifecycle stages refers to the day-to-day management of a
business's IT services? ANSWER:- Service operation (SO
◎ Which IT ethics policy protects a company by outlining the corporate guidelines or
principles governing online communications? ANSWER:- Social media
◎ What is an example of a best practice in an ethical IT use policy? ANSWER:- Train
employees in compliance
◎ Which IT ethical policy is violated when an employee shares information with non-
employees about an impending release of a new software application? ANSWER:-
Intellectual property protection
, ◎ Which IT ethics policy requires a user to agree to follow requirements for corporate
email use, information systems, and the internet? ANSWER:- Acceptable use
◎ Which IT ethics policy provides guidance to employees about posting information
regarding the organization on websites? ANSWER:- Social media
◎ Which sustainability concern is addressed by upcycling? ANSWER:- Increased reuse
of electronic waste
◎ Which type of sustainable computing infrastructure makes an electrical system more
reliable by adding the ability to remotely monitor, analyze, and control the transmission
of power? ANSWER:- Smart grid
◎ What is an example of a sustainable IT practice? ANSWER:- A company signs a
contract with a virtualization service provider to host its disaster recovery.
◎ Which type of unified communications system is used to analyze product cycles and
competitive intelligence? ANSWER:- Sales analytics
◎ What is a benefit of using unified communications? ANSWER:- Electronic messages
can be sent and received using different forms of communication.
◎ Which characteristic of a podcast enables it to be used as a marketing tool?
ANSWER:- Can be used for discussing detailed product overviews
◎ A company needs to increase the productivity of workers managing a project.
Which type of software is designed to target this problem? ANSWER:- Groupware
◎ A company wants to implement a system to send coupons to customers who shop
on their website. Which type of software system should the company implement?
ANSWER:- Customer relationship management (CRM)
◎ A company no longer wants to sell one product to as many customers as possible.
Now they want to sell one customer as many products as possible.
Which type of software gathers and analyzes customer information to tailor this
marketing campaign? ANSWER:- Customer relationship management (CRM)
◎ A company wants to visualize their critical success factors to maximize opportunities.
Which system should they use? ANSWER:- Executive information (EIS)
COMPLETE QUESTIONS WITH 100% VERIFIED
CORRECT ANSWERS FULL TEST BANK.
◎ A business wants to allow its employees to communicate online with each other in
real time. What should the business use to achieve this? ANSWER:- Instant messaging
service
◎ An organization wants to calculate their sales by region. Which type of software will
serve this need? ANSWER:- Spreadsheet
◎ Which component functions as a computer's working memory? ANSWER:- Random
access memory (RAM)
◎ What is a secondary storage medium? ANSWER:- Magnetic tape
◎ Which type of network should a company use to connect a group of computers in an
office building? ANSWER:- LAN
◎ Which network topology uses a central hub to which all devices on the network are
connected? ANSWER:- Star
◎ Which multiuser operating system originated at AT&T's Bell Laboratories?
ANSWER:- Unix
◎ Which lifecycle stage of ITIL focuses on ensuring that a business's objectives align
with those of the IT provider? ANSWER:- Service strategy (SS)
◎ Why was ITIL developed? ANSWER:- As a guide to be used globally in the IT
industry
◎ Which book of the lifecycle stages refers to the day-to-day management of a
business's IT services? ANSWER:- Service operation (SO
◎ Which IT ethics policy protects a company by outlining the corporate guidelines or
principles governing online communications? ANSWER:- Social media
◎ What is an example of a best practice in an ethical IT use policy? ANSWER:- Train
employees in compliance
◎ Which IT ethical policy is violated when an employee shares information with non-
employees about an impending release of a new software application? ANSWER:-
Intellectual property protection
, ◎ Which IT ethics policy requires a user to agree to follow requirements for corporate
email use, information systems, and the internet? ANSWER:- Acceptable use
◎ Which IT ethics policy provides guidance to employees about posting information
regarding the organization on websites? ANSWER:- Social media
◎ Which sustainability concern is addressed by upcycling? ANSWER:- Increased reuse
of electronic waste
◎ Which type of sustainable computing infrastructure makes an electrical system more
reliable by adding the ability to remotely monitor, analyze, and control the transmission
of power? ANSWER:- Smart grid
◎ What is an example of a sustainable IT practice? ANSWER:- A company signs a
contract with a virtualization service provider to host its disaster recovery.
◎ Which type of unified communications system is used to analyze product cycles and
competitive intelligence? ANSWER:- Sales analytics
◎ What is a benefit of using unified communications? ANSWER:- Electronic messages
can be sent and received using different forms of communication.
◎ Which characteristic of a podcast enables it to be used as a marketing tool?
ANSWER:- Can be used for discussing detailed product overviews
◎ A company needs to increase the productivity of workers managing a project.
Which type of software is designed to target this problem? ANSWER:- Groupware
◎ A company wants to implement a system to send coupons to customers who shop
on their website. Which type of software system should the company implement?
ANSWER:- Customer relationship management (CRM)
◎ A company no longer wants to sell one product to as many customers as possible.
Now they want to sell one customer as many products as possible.
Which type of software gathers and analyzes customer information to tailor this
marketing campaign? ANSWER:- Customer relationship management (CRM)
◎ A company wants to visualize their critical success factors to maximize opportunities.
Which system should they use? ANSWER:- Executive information (EIS)
