AND CMAC REVIEW SET | PRACTICE
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,Professionalism behavior based on a body of knowledge and ethical standards to serve the
public
Competent MA dependability, honesty, and tolerance
What is ethics based on? integrity, responsibility to service and community, respect, self-discipline, and
intent to further your career.
MA duty to meet reasonable expectations of our patients also know as fidelity
Ethics is knowledge of what right conduct versus what is wrong conduct
How should communication among peers be? remain professional and appropriate throughout the workday
,Nonverbal communication that is accepted by the smiling, looking straight into the speaker's eyes, or lightly touching someone's
senders culture such as: shoulder to show concern, may create interference if the gesture has a
different significant meaning to that culture.
What is empathy? the ability to understand the feelings and concerns of the person
Closed questions? yes or no response
Open-ended questions? encourages the pt to provide more information
Why do we use direct statements? Its a helpful way to get a response from a pt without feeling questioned
Non-verbal communications Gestures, body language, body posture, facial expressions, and intonation
, When should a MA answer the telephone? By the third ring, and always make sure the pt is not immediately placed on
hold without speaker to them first
What is CMS responsible for? Responsible for regulating and operating under the CLIA program
Do patients actively participate in their own health Yes
care? 3 multiple choice options
Patients have the right to: -Receive treatment w/o discrimination as to race, color, religion, gender,
national origin, disability, or the source of payment
-Be informed of name & position of Dr who will oversee your care in the
hospital
-Receive all info needed to give informed consent for any procedure or
treatment. inc possible risks and benefits
-Receive all info you need to give informed consent for an order not to
resuscitate