CIP C16 Exam Comprehensive
Questions (Frequently Tested) and
Complete Solutions Graded A+
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Under what circumstances do insurers utilizing the broker
distribution system get to experience direct contact with their
clients? What opportunity does this create for insurers? Also,
provide THREE (3) suggestions as to how service can be improved
in the insurance industry. (10 marks) - Answer: Customer service
- direct contact not made with customers unless a claim occurs
, Opportunities - Answer: - opportunity for insurer to demonstrate
excellent service.
- claims situation may invite divisive adversarial situation.
- but fierce competition and awareness of the value of each
customer.
- can greatly improve approach to customer service.
- recognize this opportunity.
Suggestions to improve service. - Answer: - simplify insurance for
the customers.
- use clear ordinary language to explain insurance and benefits
- communicate value of security of insurance to customers, even
after sale.
- create a framework to congratulate and award customers, who
have not made a claim.
What are the TWO (2) basic principles of insurance? What are the
effects if an appropriate balance is not maintained in the
application of these principles? - Answer: 2 Basic Principles of
Insurance
- the premium of the many are used to pay the losses of a few.
Questions (Frequently Tested) and
Complete Solutions Graded A+
Professional Academic Assistance Services
Services Offered
• Proctored Exam Assistance
• Online Class Management (Full Course Support)
• Exam Preparation & Study Materials
• Assignments and Coursework Support
• Essay and Research Paper Writing
• Discussion Posts & Responses
• Editing and Proofreading
• Confidential Academic Consultation
Contact Information
Email:
WhatsApp link: https://wa.me/254704846336
Fast Response | Confidential | Reliable Academic Support
Helping Students Achieve Academic Excellence
Under what circumstances do insurers utilizing the broker
distribution system get to experience direct contact with their
clients? What opportunity does this create for insurers? Also,
provide THREE (3) suggestions as to how service can be improved
in the insurance industry. (10 marks) - Answer: Customer service
- direct contact not made with customers unless a claim occurs
, Opportunities - Answer: - opportunity for insurer to demonstrate
excellent service.
- claims situation may invite divisive adversarial situation.
- but fierce competition and awareness of the value of each
customer.
- can greatly improve approach to customer service.
- recognize this opportunity.
Suggestions to improve service. - Answer: - simplify insurance for
the customers.
- use clear ordinary language to explain insurance and benefits
- communicate value of security of insurance to customers, even
after sale.
- create a framework to congratulate and award customers, who
have not made a claim.
What are the TWO (2) basic principles of insurance? What are the
effects if an appropriate balance is not maintained in the
application of these principles? - Answer: 2 Basic Principles of
Insurance
- the premium of the many are used to pay the losses of a few.
