QUESTIONS AND ANSWERS SURE A+
✔✔In the end, it can be said that the administrator's responsiblity to meet resident care
needs and facility needs ae ______ - ✔✔Both are equal
✔✔Superior performance depends on taking exceptional care of residents via superior
service and _____ - ✔✔Constant innovations
✔✔Superior performance for a nursing facility comes through __ - ✔✔Innovation in
ways to serve residents
✔✔The supeb nursingb facility is supurb by virtue of its ____ - ✔✔Success in serving
the residents
✔✔Answering the phones and resident call bells with common courtesy and doing
things that work are examples of ______ - ✔✔A blind flash of the obvious
✔✔Giving every employee the space to innovate at least a little; listening to residents
and acting on their ideas; and wandering around with residents, staff, and suppliers are
examples of the different-to-achieve ________ - ✔✔Common sense, obvious
, ✔✔In a facility of 120 beds, the administrator ____personally performs each of the
management tasks. - ✔✔Need not
✔✔To assure that all the management tasks are successfully accomplished, the
administrator of a 120-bed facility will typically divide management into _____ -
✔✔Three layers
✔✔A licensed person responsible for formulating and enforcing policies that will be
applied to an entire facility is thought of as a/an ____ - ✔✔Upper-level manager
✔✔The staff member responsible for reporting to upper-level management and at the
same time interacting significantly with several lower-level managers is the ______ -
✔✔Director of Nursing
✔✔The staff person for whom both upward and downward communication skills are
most neccessary is the ____ - ✔✔Director of nursing
✔✔When the director of nursing makes an effective policy decision without consulting
the administrator, that impacts all nursing personnel, the administrator should ______ -
✔✔Be pleased
✔✔In the typical nursing facility, the decision-making process is _______ establishment
of lower, middle, and upper levels of management. - ✔✔Noticeably more complicated
than the simple
✔✔Among the following positions the _____has no authority to make decisions for the
facility. - ✔✔Assitant to the Administrator
✔✔Decisions made by persons on the staff to whom the administrator has deligated line
authority are, in the final analysis, regaurded as decisions by ______. - ✔✔The
administrator
✔✔When a nurse practitioner, who is more highly qualified than the director of nursing,
gives orders in the hallways, the director of nursing should feel _______ -
✔✔Undermined
✔✔In times of crisis, corporate representatives, who hold a staff or advisory relationship
to their counterparts in the local facility, may expect that their advice as staff be
_________ - ✔✔Acted on as carrying line authority
✔✔As a generalization, it can be asserted that management success belongs to those
who ____ - ✔✔success prepared for the future