EXAM 2026-2027 ACTUAL COMPLETE REAL EXAM
QUESTIONS AND CORRECT ANSWERS (VERIFIED
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A small community clinic wants to provide affordable care
to low income families. The clinic is in poor physical
condition, with bad ventilation, lighting, faulty wiring. The
doctors and nurses do their best to provide great care, but
the results reflect the low quality of the facility's condition.
Which of the following best describes the type of statistical
variation that occurs in the patient care at this location.
A. Common
B. Random
C. Special
D. Continuous - ANSWER-A. Common cause variation o This
challenging situation affects the patient outcomes.
Consistently poor working conditions can be recognized as
part of the variable outcome of patient care.
In beginning and implementing a new initiative, a process
champion should be
selected. Which of the following is not a best
process champion?
A. People willing to work on an
improvement effort
,B. Individuals who are ready and willing to
move forward
C. Any manager in the
organization
D. Physician champion - ANSWER-C. Any manager in the
organization
All the following represent essential performance improvement
measures in a health care facility EXCEPT:
a. Evaluating productivity of employee activities against
established standards
b. Reviewing the effectiveness of technology that is applied
within the facility
c. Using historical data to consider the current outcome
patterns of the facility
d. Comparing the performance of the facility to that of similar
facilities - ANSWER-c. Using historical data to consider the
current outcome patterns of the facility
One consequence of the implementation of Lean Six Sigma
practices in a
hospital
would be:
a. Reduction of
inventory
b. The creation of systems for
verifying orders
,c. Reduction in
staff
d. Reduction in manufacturing costs - ANSWER-a.
Reduction of inventory
3. To deal with volatile workloads, a lab creates a fast track
for samples that need to be processed immediately. One
common result of this strategy is: a. Average lead times will
be reduced
b. The lab will stop having bottlenecks
c. Technicians will become confused
d. The portion of samples placed in fast track will steadily
increase - ANSWER-
d. The portion of samples placed in fast track will steadily
increase
4. Before the start of a PI process, the health care quality
professional should
do all the following
EXCEPT:
a. Develop outcome measures to determine the results of
the PI process
b. Assist in developing projects for PI teams to complete
during the process
c. Create educational opportunities for employees and staff
members to learn
about and apply PI
results
, d. Participate in establishing priorities for activities that will
occur during the PI
process - ANSWER-C. Create educational opportunities for
employees and
staff members to learn about and apply
PI results
5. Which of the following is the primary responsibility of the
health care quality professional in linking risk management
with overall PI goals:
a. Complete a risk management assessment and integrate the
assessment with
PI activities
b. Detail risk prevention activities and identify opportunities for
refining PI goals
c. Review major causes of risk in the facility and develop a PI
program to reduce or eliminate them
d. Assemble a PI team to address potential risk and present the
administration with recommended changes - ANSWER-a.
Complete a risk management assessment and integrate the
assessment with PI activities
6. A health care facility is pleased with the results of the teams
the quality professional has facilitated. Employee productivity
has improved and the facility would like to quantify the
improvements. How might the health care quality professional
assist in this process?
a. Develop a plan for adding the PI findings and activities to
employee evaluations