A process by which organizations brainstorm about possible causes of problems
(referred to as "effects") and through structural analysis and data gathering efforts,
gradually narrow the focus to a few root causes
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Root Cause Analysis
prevention costs, appraisal costs, internal failure costs, external failure costs
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Total cost of quality
,A set of logically related tasks performed to achieve a defined outcome.
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Process
A graphical toll used to categorize the possible causes for a particular result
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Cause and effect diagram
A statement that explains why an organization exists. It describes what is important to
the organization, called its core values, and identifies the organization's domain.
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Mission statement
Products are designed and produced from the start to meet unusual customer needs
or requirements. Completely Customized.
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Engineer to Order (ETO)
,The long-term, expected output capability of a resource or system
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Rated Capacity
Which include the activities necessary to return and process defective or excess
products or materials.
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Return activities
- Define the goals of the improvement activity
- Measure the existing process
- Analyze the process
- Improve the process
- Control the new process
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Six sigma
Quality, Cost, Time, Flexibility
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, Measures of process performance
A performance dimension that differentiates a company's products and services from
its competitors.
- Firm win a customer's business by providing superior levels of performance on
order winners
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Order winners
A sheet used to record how frequently a certain event occurs
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Check Sheet
The planning, scheduling and control of the activities that transform inputs into
finished goods and services.
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Operations Management
The developmental process, Organizational and supplier roles
(referred to as "effects") and through structural analysis and data gathering efforts,
gradually narrow the focus to a few root causes
Give this one a try later!
Root Cause Analysis
prevention costs, appraisal costs, internal failure costs, external failure costs
Give this one a try later!
Total cost of quality
,A set of logically related tasks performed to achieve a defined outcome.
Give this one a try later!
Process
A graphical toll used to categorize the possible causes for a particular result
Give this one a try later!
Cause and effect diagram
A statement that explains why an organization exists. It describes what is important to
the organization, called its core values, and identifies the organization's domain.
Give this one a try later!
Mission statement
Products are designed and produced from the start to meet unusual customer needs
or requirements. Completely Customized.
Give this one a try later!
Engineer to Order (ETO)
,The long-term, expected output capability of a resource or system
Give this one a try later!
Rated Capacity
Which include the activities necessary to return and process defective or excess
products or materials.
Give this one a try later!
Return activities
- Define the goals of the improvement activity
- Measure the existing process
- Analyze the process
- Improve the process
- Control the new process
Give this one a try later!
Six sigma
Quality, Cost, Time, Flexibility
Give this one a try later!
, Measures of process performance
A performance dimension that differentiates a company's products and services from
its competitors.
- Firm win a customer's business by providing superior levels of performance on
order winners
Give this one a try later!
Order winners
A sheet used to record how frequently a certain event occurs
Give this one a try later!
Check Sheet
The planning, scheduling and control of the activities that transform inputs into
finished goods and services.
Give this one a try later!
Operations Management
The developmental process, Organizational and supplier roles
