IAHSS Certification Exam Prep 2026/2027 | Questions &
Correct Answers | Graded A+
1. How can a customer's previous experiences influence their perception of
security personnel?
Previous experiences have no effect on customer perceptions.
Customers always view security personnel positively regardless of past
experiences.
A customer's prior history of interaction may impact their initial
impression of security in either an adverse or positive way.
Security personnel should not consider customer history in their
interactions.
2. What is the standard of proof required to determine guilt in criminal law?
by a majority vote
by the preponderance of evidence
by a unanimous decision
beyond a reasonable doubt
3. In which way is a security officer likely to interact with a patient?
Picking up or returning a patient's valuables
Investigating lost or stolen property
Helping resolve domestic disputes
All of the above
,4. What are the four components of the L.A.S.T. technique used in managing
complaints?
Listen, apply, select, thank
Learn, apologize, solve, turnover
Look, act, supply, touch
Listen, apologize, solve, thank
5. Discuss why it is misleading to believe that forming a team guarantees
success.
Forming a team does not guarantee success; success depends on
various factors such as team dynamics and leadership.
Success is only determined by the size of the team.
Teams are successful because they have a designated leader.
Forming a team guarantees success because of collective effort.
6. Which of the following actions is indicative of a self-disciplined security
officer?
take an interest in the job
call a routine duty a waste of time
ignore safety protocols
avoid communication with colleagues
7. Describe the significance of implementing crisis intervention during all
phases of a crisis in healthcare security.
Crisis intervention should only focus on the recovery phase to restore
normal operations.
, Implementing crisis intervention during all phases ensures
comprehensive preparedness and effective response to
emergencies.
Crisis intervention is only necessary during the response phase to
manage immediate threats.
Crisis intervention is irrelevant during the planning phase as it only
applies to recovery.
8. What is the most common patrol approach used by security officers in
healthcare settings?
Foot
Drone
Vehicle
Bicycle
9. Which responsibility is essential for a security officer when conducting an
interview?
Indifference
Negligence
Impatience
Impartiality
10. Which department is identified as not commonly utilizing security reports in
a healthcare organization?
nutrition services
human resources
administration
, public relations
11. Security officers must interact in a professional manner with which group of
people?
Everyone who comes in the door.
Physicians.
Employees.
Visitors.
12. Which phases of crisis intervention are mentioned in the context of
healthcare security?
mitigation phase and recovery phase only
response phase and recovery phase only
planning phase and response phase only
planning phase, mitigation phase, response phase, recovery phase
13. Who has the authority to decide who is included in a patient's family under
the patient- and family-centered care philosophy?
attending physician
patient's parents or legal guardians
the patient provided he or she is developmentally mature and
competent to do so
nursing staff
14. Describe the implications of blocking entrances during a picketing event in a
healthcare setting.
Correct Answers | Graded A+
1. How can a customer's previous experiences influence their perception of
security personnel?
Previous experiences have no effect on customer perceptions.
Customers always view security personnel positively regardless of past
experiences.
A customer's prior history of interaction may impact their initial
impression of security in either an adverse or positive way.
Security personnel should not consider customer history in their
interactions.
2. What is the standard of proof required to determine guilt in criminal law?
by a majority vote
by the preponderance of evidence
by a unanimous decision
beyond a reasonable doubt
3. In which way is a security officer likely to interact with a patient?
Picking up or returning a patient's valuables
Investigating lost or stolen property
Helping resolve domestic disputes
All of the above
,4. What are the four components of the L.A.S.T. technique used in managing
complaints?
Listen, apply, select, thank
Learn, apologize, solve, turnover
Look, act, supply, touch
Listen, apologize, solve, thank
5. Discuss why it is misleading to believe that forming a team guarantees
success.
Forming a team does not guarantee success; success depends on
various factors such as team dynamics and leadership.
Success is only determined by the size of the team.
Teams are successful because they have a designated leader.
Forming a team guarantees success because of collective effort.
6. Which of the following actions is indicative of a self-disciplined security
officer?
take an interest in the job
call a routine duty a waste of time
ignore safety protocols
avoid communication with colleagues
7. Describe the significance of implementing crisis intervention during all
phases of a crisis in healthcare security.
Crisis intervention should only focus on the recovery phase to restore
normal operations.
, Implementing crisis intervention during all phases ensures
comprehensive preparedness and effective response to
emergencies.
Crisis intervention is only necessary during the response phase to
manage immediate threats.
Crisis intervention is irrelevant during the planning phase as it only
applies to recovery.
8. What is the most common patrol approach used by security officers in
healthcare settings?
Foot
Drone
Vehicle
Bicycle
9. Which responsibility is essential for a security officer when conducting an
interview?
Indifference
Negligence
Impatience
Impartiality
10. Which department is identified as not commonly utilizing security reports in
a healthcare organization?
nutrition services
human resources
administration
, public relations
11. Security officers must interact in a professional manner with which group of
people?
Everyone who comes in the door.
Physicians.
Employees.
Visitors.
12. Which phases of crisis intervention are mentioned in the context of
healthcare security?
mitigation phase and recovery phase only
response phase and recovery phase only
planning phase and response phase only
planning phase, mitigation phase, response phase, recovery phase
13. Who has the authority to decide who is included in a patient's family under
the patient- and family-centered care philosophy?
attending physician
patient's parents or legal guardians
the patient provided he or she is developmentally mature and
competent to do so
nursing staff
14. Describe the implications of blocking entrances during a picketing event in a
healthcare setting.
