Advanced Burglar Alarm/Security Industry Fundamentals UPDATED
ACTUAL Questions and CORRECT Answers
Question: According to the FBI Uniform Crime Report, a burglary occurs every... A. 55.9 Seconds B. 15.7
Seconds C. 24.6 Seconds D. 14.4 Seconds
Correct Answer: D. 14.4 Seconds
Question: Most residential burglaries occur... A. In broad daylight B. During a full moon C. Between
midnight and 6
Correct Answer: 00 A.M. D. On a dark night: A. In broad daylight
Question: The common goal of the Electronic Security and Life Saftey industry is to
Correct Answer: A. Improve the saftey, peace of mind, and quality of the life of the consumer B. Reward
the fastes installers for their efforts for productivity at all costs C. Stress the most important achievement is
on the job training D. Get at least 8 service work orders completed every day: A. Improve the saftey, peace
of mind, and quality of the life of the consumer
Question: CSAA is the acronym for
Correct Answer: A. Coloroado State Alarm Association B. Central Station Alarm Association C.
Cancellation Supported Audible Alarm D. California State Alarm Association: B. Central Station Alarm
Association
Question: An alarm company yard sign is... A. A good burglar deterrent B. Worthless without decals C. Of
little value without an alarm system D. Advertising that you have something worth stealing
Correct Answer: A. A good burglar deterrent
Question: Hiding a spare key to your house outside is... A. Not recommended B. Recommended by the
Internation Chiefs of Police Association C. Common Sense D. Recommended by the National Sheriffs
Association
Correct Answer: A. Not recommended
Question: A successful service technician... A. Doesn't need special tools B. Always tests the system before
leaving the job C. Should trust that every device was tested on the initial installation D. Consistently
completes 8 service tickets a day
Correct Answer: B. Always tests the system before leaving the job
Question: State licensing for alarm companies has proven to be a part of... A. The accountability needed to
reduce false alarms B. A money pit. C. Unnecessary micro-management D. The false alarm problem
Correct Answer: A. The accountability needed to reduce false alarms
Question: The false alarm reduction method known as Enhanced Call Verification... A. Requires 2
different phone numbers from the call list to be called before dispatiching police B. Is the same thing as
verified response C. Requires the police to be dispatched before any number on the list can be called D. Is a
form of video enhancement
Correct Answer: A. Requires 2 different phone numbers from the call list to be called before dispatiching
police
,Question: On average 9% if the time burglars enter a house through the... A. 2nd floor B. Back door C.
Basement D. Garage
Correct Answer: D. Garage
Question: Nationally Recongnized Testing Laboratories conduct factory inspections how many times a
year? A. 4 to 6 B. 1 to 2 C. 2 to 4 D. 6 to 8
Correct Answer: C. 2 to 4
Question: "Approved" means something is acceptable to the . A. Authority Having Jurisdiction B.
Nationally Recognized Testing Laboratory C. International Code Council D. Contractor
Correct Answer: A. Authority Having Jurisdiction
Question: NRTLs were established by
Correct Answer: A. OSHA B. Factory Mutual C. NFPA D. NICET: A. OSHA
Question: A code title will always be precede by a
Correct Answer: A. Code number B. Code letter C. Code author's name D. Code zone: A. Code number
Question: ICC stands for
Correct Answer: A. International Communications Council B. International Code Committee C.
International Coding Committee D. International Code Council: D. International Code Council
Question: Emergency Forces Notification is associated with
Correct Answer: A. National Fire Code B. Local reporting C. NFPA 101 D. NFPA 70: C. NFPA 101
Question: National Electrical Code is NFPA . A. 720 B. 79 C. 70 D. 16
Correct Answer: C. 70
Question: NFPA 72 is
Correct Answer: A. National Fire Alarm and Signaling Code B. National Fire Alarm and Siren Code C.
National Suppression and Signaling Code D. National Fire Protection and Signaling Code: A. National Fire
Alarm and Signaling Code
Question: Codes become enforcable when they are
Correct Answer: A. Adopted as law B. Challenged C. Recognized D. Written: A. Adopted as law
Question: What is the primary concern of a code of standart? A. Protection of property B. Equipment
testing C. Fire prevention D. Life saftey
Correct Answer: D. Life saftey
Question: A basic system consist of what components? A. Monitor B. All of the above C. Transmission
means D. Camera
Correct Answer: B. All of the above
Question: Which Imaging device is the most commonly used with analog video systems? A. CCD Sensors
B. CMOS Sensors C. Tubes
Correct Answer: A. CCD Sensors
, Question: Which size imaging device is the most commonly used with analog video systems? A. " B. " C. "
D"
Correct Answer: C. "
Question: What type of signal does a CCTV camera Generate? A. Base Band B. Broad Band
Correct Answer: A. Base Band
Question: What is the proper type of coax to use in a video system? A. Aluminum Braid B. Copper Braid
Correct Answer: B. Copper Braid
Question: You can install a CS-Lens on a CS Mount camera with a 5mm spacer ring? TRUE FALSE
Correct Answer: FALSE
Question: Which spot filter is considered better? A. F125 B. F360 C. F88
Correct Answer: B. F360
Question: True or False
Correct Answer: The use of UTP "unshielded twisted pair" uses category 1 or better cable to transmit
video instead of using coax. TRUE FALSE: FALSE
Question: Which of the following might be used with an outdoor housing? A. Sunshield B. Windshield
wiper C. Blower D. All of the above
Correct Answer: D. All of the above
Question: A PTZ can be controlled by the following means with the correct hardware is place. A.
Coaxitron B. RS422 C. All of the Above D. Hard Wired Control E. RS485
Correct Answer: C. All of the Above
Question: What is the most common type of the following customer service scenarios? A. Online B. On the
phone C. In person
Correct Answer: C. In person
Question: Which of the following is not considered a barrier to customer service? A. Internal issues B.
Difference in language C. External elements D. Noises/distractions
Correct Answer: A. Internal issues
Question: Using social media and reviewer websites consumers can affect businesses
Correct Answer: A. Negatively B. No effect whatsoever C. Positively D. Either positively or negatively:
D. Either positively or negatively
Question: What is constant nonverbal flow of communication essential to understanding someone else? A.
Receptivity B. Conflict resolution C. Vocal expression D. Body language
Correct Answer: D. Body language
Question: What does the 1st A in RASA stand for? A. Argue B. Ask C. Appreciate D. Accept
Correct Answer: C. Appreciate
Question: What should not be done when dealing with an angry customer? A. Listen to customer's issue B.
Use a softer, quiet tone when speaking C. Tell the customer to stop yelling immediately D. Try not to get
ACTUAL Questions and CORRECT Answers
Question: According to the FBI Uniform Crime Report, a burglary occurs every... A. 55.9 Seconds B. 15.7
Seconds C. 24.6 Seconds D. 14.4 Seconds
Correct Answer: D. 14.4 Seconds
Question: Most residential burglaries occur... A. In broad daylight B. During a full moon C. Between
midnight and 6
Correct Answer: 00 A.M. D. On a dark night: A. In broad daylight
Question: The common goal of the Electronic Security and Life Saftey industry is to
Correct Answer: A. Improve the saftey, peace of mind, and quality of the life of the consumer B. Reward
the fastes installers for their efforts for productivity at all costs C. Stress the most important achievement is
on the job training D. Get at least 8 service work orders completed every day: A. Improve the saftey, peace
of mind, and quality of the life of the consumer
Question: CSAA is the acronym for
Correct Answer: A. Coloroado State Alarm Association B. Central Station Alarm Association C.
Cancellation Supported Audible Alarm D. California State Alarm Association: B. Central Station Alarm
Association
Question: An alarm company yard sign is... A. A good burglar deterrent B. Worthless without decals C. Of
little value without an alarm system D. Advertising that you have something worth stealing
Correct Answer: A. A good burglar deterrent
Question: Hiding a spare key to your house outside is... A. Not recommended B. Recommended by the
Internation Chiefs of Police Association C. Common Sense D. Recommended by the National Sheriffs
Association
Correct Answer: A. Not recommended
Question: A successful service technician... A. Doesn't need special tools B. Always tests the system before
leaving the job C. Should trust that every device was tested on the initial installation D. Consistently
completes 8 service tickets a day
Correct Answer: B. Always tests the system before leaving the job
Question: State licensing for alarm companies has proven to be a part of... A. The accountability needed to
reduce false alarms B. A money pit. C. Unnecessary micro-management D. The false alarm problem
Correct Answer: A. The accountability needed to reduce false alarms
Question: The false alarm reduction method known as Enhanced Call Verification... A. Requires 2
different phone numbers from the call list to be called before dispatiching police B. Is the same thing as
verified response C. Requires the police to be dispatched before any number on the list can be called D. Is a
form of video enhancement
Correct Answer: A. Requires 2 different phone numbers from the call list to be called before dispatiching
police
,Question: On average 9% if the time burglars enter a house through the... A. 2nd floor B. Back door C.
Basement D. Garage
Correct Answer: D. Garage
Question: Nationally Recongnized Testing Laboratories conduct factory inspections how many times a
year? A. 4 to 6 B. 1 to 2 C. 2 to 4 D. 6 to 8
Correct Answer: C. 2 to 4
Question: "Approved" means something is acceptable to the . A. Authority Having Jurisdiction B.
Nationally Recognized Testing Laboratory C. International Code Council D. Contractor
Correct Answer: A. Authority Having Jurisdiction
Question: NRTLs were established by
Correct Answer: A. OSHA B. Factory Mutual C. NFPA D. NICET: A. OSHA
Question: A code title will always be precede by a
Correct Answer: A. Code number B. Code letter C. Code author's name D. Code zone: A. Code number
Question: ICC stands for
Correct Answer: A. International Communications Council B. International Code Committee C.
International Coding Committee D. International Code Council: D. International Code Council
Question: Emergency Forces Notification is associated with
Correct Answer: A. National Fire Code B. Local reporting C. NFPA 101 D. NFPA 70: C. NFPA 101
Question: National Electrical Code is NFPA . A. 720 B. 79 C. 70 D. 16
Correct Answer: C. 70
Question: NFPA 72 is
Correct Answer: A. National Fire Alarm and Signaling Code B. National Fire Alarm and Siren Code C.
National Suppression and Signaling Code D. National Fire Protection and Signaling Code: A. National Fire
Alarm and Signaling Code
Question: Codes become enforcable when they are
Correct Answer: A. Adopted as law B. Challenged C. Recognized D. Written: A. Adopted as law
Question: What is the primary concern of a code of standart? A. Protection of property B. Equipment
testing C. Fire prevention D. Life saftey
Correct Answer: D. Life saftey
Question: A basic system consist of what components? A. Monitor B. All of the above C. Transmission
means D. Camera
Correct Answer: B. All of the above
Question: Which Imaging device is the most commonly used with analog video systems? A. CCD Sensors
B. CMOS Sensors C. Tubes
Correct Answer: A. CCD Sensors
, Question: Which size imaging device is the most commonly used with analog video systems? A. " B. " C. "
D"
Correct Answer: C. "
Question: What type of signal does a CCTV camera Generate? A. Base Band B. Broad Band
Correct Answer: A. Base Band
Question: What is the proper type of coax to use in a video system? A. Aluminum Braid B. Copper Braid
Correct Answer: B. Copper Braid
Question: You can install a CS-Lens on a CS Mount camera with a 5mm spacer ring? TRUE FALSE
Correct Answer: FALSE
Question: Which spot filter is considered better? A. F125 B. F360 C. F88
Correct Answer: B. F360
Question: True or False
Correct Answer: The use of UTP "unshielded twisted pair" uses category 1 or better cable to transmit
video instead of using coax. TRUE FALSE: FALSE
Question: Which of the following might be used with an outdoor housing? A. Sunshield B. Windshield
wiper C. Blower D. All of the above
Correct Answer: D. All of the above
Question: A PTZ can be controlled by the following means with the correct hardware is place. A.
Coaxitron B. RS422 C. All of the Above D. Hard Wired Control E. RS485
Correct Answer: C. All of the Above
Question: What is the most common type of the following customer service scenarios? A. Online B. On the
phone C. In person
Correct Answer: C. In person
Question: Which of the following is not considered a barrier to customer service? A. Internal issues B.
Difference in language C. External elements D. Noises/distractions
Correct Answer: A. Internal issues
Question: Using social media and reviewer websites consumers can affect businesses
Correct Answer: A. Negatively B. No effect whatsoever C. Positively D. Either positively or negatively:
D. Either positively or negatively
Question: What is constant nonverbal flow of communication essential to understanding someone else? A.
Receptivity B. Conflict resolution C. Vocal expression D. Body language
Correct Answer: D. Body language
Question: What does the 1st A in RASA stand for? A. Argue B. Ask C. Appreciate D. Accept
Correct Answer: C. Appreciate
Question: What should not be done when dealing with an angry customer? A. Listen to customer's issue B.
Use a softer, quiet tone when speaking C. Tell the customer to stop yelling immediately D. Try not to get
