OSC 5000- Final UPDATED ACTUAL Questions and CORRECT
Answers
Question: Components of Process Management
Correct Answer: Inventory, Model, Improvement, Monitor
Question: Process Definition
Correct Answer: If you can't describe what you are doing as a process, you don't know what you're doing.
Question: The Change Management Formula
Correct Answer: E=QxA E > Effectiveness of Change Q > Quality of Solution A > Acceptance of
Solution
Question: Making Change Inevitable
Correct Answer: 6 Sources of Influence:
Question: The Rule
Correct Answer: Pareto Charts illustrate the concept that any given distribution (80%) is determined by a
small part (20%) of the potential contributors or causes. Focusses efforts on the problems that offer the
greatest potential for improvement.
Question: Failure Modes and Effects Analysis (FMEA)
Correct Answer: A risk assessment method. Considers all failure modes of a system or process.
Determines the effects of failure modes. Prioritizes the failure modes based on: criticality, frequency of
occurrence, ability to escape detection.
Question: Questions FMEA answers
Correct Answer: What the customer will experience if a key process variable fails? - Which action needs
to be taken to minimize risk?
Question: FMEA Prioritization for Failures (Severity, Occurrence, and Detection)
Correct Answer: : Severity: an assessment of how serious the Failure Effect is to the customer.
Occurrence: an assessment of the likelihood that a particular cause will happen and result in the Failure
Mode. Detection: an assessment of the likelihood that the current controls will detect the cause of the failure
mode itself, should it occur, preventing the failure mode from reaching the customer.
Question: Category of Benefit
Correct Answer: Hard Benefits: - Aka cash benefits - Something solid that you are providing them -
Benefits that are objective and easily measured, such as increased productivity.
Question: Category Benefit
Correct Answer: Soft Benefits: Help workers maintain the balance between work and family life that is
often as important to hardworking employees as the nature of the job itself
Question: Category Benefit
Correct Answer: Intangible Benefits: - Calculations based on assumptions.
Question: Tollgate Review
, Correct Answer: : Formal status reviews and decision making meetings. Held at: - the end of each event
phase for DMAIC project events. - critical points in the process for Lean/Kaizen event.
Question: Tollgate Review Purpose
Correct Answer: : Tell the story, review the progress made on the event, and ensure the event is adequately
managed and supported.
Question: Who is involved in a tollgate review?
Correct Answer: Project sponsor, project leads, and whoever else if wanted to be involved.
Question: Lean Model
Correct Answer: : Plan, Do, Check, Act
Question: Lean Thinking
Correct Answer: : 1. Value: value has been specified. 2. The Value Stream: has been identified. 3. Flow:
the product/service flows without interruptions. 4. Pull: the customer can pull value from the process. 5.
Perfection: continuous pursuit of perfection
Question: Process Improvement Paradigm
Correct Answer: : Traditional Focus: - Improve Value-Added work steps. - Better tools, machines, and
instructions. - Results: small time savings. Lean Focus: - Make all of the value streams visible. - Reduce or
eliminate Non-Value Added portions of the process. - Results: large time savings.
Question: 8 Forms of Wastes
Correct Answer: : 1. Defects/Rework (does not conform to the customer's need) 2. Overproduction
(producing more than necessary) 3. Waiting (any delays between processes) 4. Non-utilized Creativity
(losing ideas by not listening to employees) 5. Transportation (unnecessary movement of work) 6.
Inventory (any work-in-process that is in excess of the next process step) 7. Motion (unnecessary movement
of people) 8. Extra Processing (trying to add more value that the customer is not willing to pay for)
Question: Push
Correct Answer: : Work is pushed into the system or process based on forecasts or schedules.
(McDonalds)
Question: Pull
Correct Answer: : A customer-driven system that produces and moves a product/service only when the
customer needs it. (Custom Stickers etc)
Question: Weakest Link
Correct Answer: : A theory of constraints (TOC). The strength of the chain (processes and systems) is
dependent upon the strength of the weakest link.
Question: Theory of Constraints (TOC) Process
Correct Answer: : 1. identify the constraint (excessive amount of work in the queue) 2. exploit the
constraint - ensure process is achieving maximum output without major changes 3. subordinate other
processes to the constraint - processes that feed work to the constraint must be adjusted to ensure they
deliver work as needed; recommends maintaining buffers ahead of constraint sothat it can keep functioning
in case of production slowdown or halt 4. elevate the constraint - if after exploiting and adjusting
subordinate processes, output is still inadequate, then investment in more significant improvements will be
Answers
Question: Components of Process Management
Correct Answer: Inventory, Model, Improvement, Monitor
Question: Process Definition
Correct Answer: If you can't describe what you are doing as a process, you don't know what you're doing.
Question: The Change Management Formula
Correct Answer: E=QxA E > Effectiveness of Change Q > Quality of Solution A > Acceptance of
Solution
Question: Making Change Inevitable
Correct Answer: 6 Sources of Influence:
Question: The Rule
Correct Answer: Pareto Charts illustrate the concept that any given distribution (80%) is determined by a
small part (20%) of the potential contributors or causes. Focusses efforts on the problems that offer the
greatest potential for improvement.
Question: Failure Modes and Effects Analysis (FMEA)
Correct Answer: A risk assessment method. Considers all failure modes of a system or process.
Determines the effects of failure modes. Prioritizes the failure modes based on: criticality, frequency of
occurrence, ability to escape detection.
Question: Questions FMEA answers
Correct Answer: What the customer will experience if a key process variable fails? - Which action needs
to be taken to minimize risk?
Question: FMEA Prioritization for Failures (Severity, Occurrence, and Detection)
Correct Answer: : Severity: an assessment of how serious the Failure Effect is to the customer.
Occurrence: an assessment of the likelihood that a particular cause will happen and result in the Failure
Mode. Detection: an assessment of the likelihood that the current controls will detect the cause of the failure
mode itself, should it occur, preventing the failure mode from reaching the customer.
Question: Category of Benefit
Correct Answer: Hard Benefits: - Aka cash benefits - Something solid that you are providing them -
Benefits that are objective and easily measured, such as increased productivity.
Question: Category Benefit
Correct Answer: Soft Benefits: Help workers maintain the balance between work and family life that is
often as important to hardworking employees as the nature of the job itself
Question: Category Benefit
Correct Answer: Intangible Benefits: - Calculations based on assumptions.
Question: Tollgate Review
, Correct Answer: : Formal status reviews and decision making meetings. Held at: - the end of each event
phase for DMAIC project events. - critical points in the process for Lean/Kaizen event.
Question: Tollgate Review Purpose
Correct Answer: : Tell the story, review the progress made on the event, and ensure the event is adequately
managed and supported.
Question: Who is involved in a tollgate review?
Correct Answer: Project sponsor, project leads, and whoever else if wanted to be involved.
Question: Lean Model
Correct Answer: : Plan, Do, Check, Act
Question: Lean Thinking
Correct Answer: : 1. Value: value has been specified. 2. The Value Stream: has been identified. 3. Flow:
the product/service flows without interruptions. 4. Pull: the customer can pull value from the process. 5.
Perfection: continuous pursuit of perfection
Question: Process Improvement Paradigm
Correct Answer: : Traditional Focus: - Improve Value-Added work steps. - Better tools, machines, and
instructions. - Results: small time savings. Lean Focus: - Make all of the value streams visible. - Reduce or
eliminate Non-Value Added portions of the process. - Results: large time savings.
Question: 8 Forms of Wastes
Correct Answer: : 1. Defects/Rework (does not conform to the customer's need) 2. Overproduction
(producing more than necessary) 3. Waiting (any delays between processes) 4. Non-utilized Creativity
(losing ideas by not listening to employees) 5. Transportation (unnecessary movement of work) 6.
Inventory (any work-in-process that is in excess of the next process step) 7. Motion (unnecessary movement
of people) 8. Extra Processing (trying to add more value that the customer is not willing to pay for)
Question: Push
Correct Answer: : Work is pushed into the system or process based on forecasts or schedules.
(McDonalds)
Question: Pull
Correct Answer: : A customer-driven system that produces and moves a product/service only when the
customer needs it. (Custom Stickers etc)
Question: Weakest Link
Correct Answer: : A theory of constraints (TOC). The strength of the chain (processes and systems) is
dependent upon the strength of the weakest link.
Question: Theory of Constraints (TOC) Process
Correct Answer: : 1. identify the constraint (excessive amount of work in the queue) 2. exploit the
constraint - ensure process is achieving maximum output without major changes 3. subordinate other
processes to the constraint - processes that feed work to the constraint must be adjusted to ensure they
deliver work as needed; recommends maintaining buffers ahead of constraint sothat it can keep functioning
in case of production slowdown or halt 4. elevate the constraint - if after exploiting and adjusting
subordinate processes, output is still inadequate, then investment in more significant improvements will be
