ICF QUESTIONS AND VERIFIED
CORRECT ANSWERS GRADED A+
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What are the eight domains of "Communicating Effectively: Active Listening? - CORRECT
ANSWER-1. Attends to the client and the client's agenda and not to the coach's agenda for the
client.
2. Hears the client's concerns, goals, values and beliefs about what is and is not possible.
3. Distinguishes between the words, the tone of voice, and the body language.
4. Summarizes, paraphrases, reiterates, and mirrors back what client has said to ensure clarity
and understanding.
5. Encourages, accepts, explores and reinforces the client's expression of feelings, perceptions,
concerns, beliefs, suggestions, etc.
6. Integrates and builds on client's ideas and suggestions.
7. "Bottom-lines" or understands the essence of the client's communication and helps the client
get there rather than engaging in long, descriptive stories.
8. Allows the client to vent or "clear" the situation without judgment or attachment in order to
move on to next steps.
What are the six domains under "listens actively"? - CORRECT ANSWER-1. Considers the client's
context, identity, environment, experiences, values and beliefs to enhance understanding of
what the client is communicating
, 2. Reflects or summarizes what the client communicated to ensure clarity and understanding
3. Recognizes and inquires when there is more to what the client is communicating
4. Notices, acknowledges and explores the clients emotions, energy shifts, non-verbal cues or
behaviors
5. Integrates the client's words, tone of voice and body language to determine the full meaning
of what is being communicated
6. Notices trends in the client's behaviors and emotions across sessions to discern themes and
patterns
Define "Evokes Awareness" - CORRECT ANSWER-Facilitates client insight and learning by using
tools and techniques such as powerful questioning, silence , metaphor or analogy
What are the 11 domains under "Evokes Awareness"? - CORRECT ANSWER-1. Considers client
experience when deciding what might be most useful
2. Challenges the client as a way to evoke awareness or insight
3. Asks questions about the client, such as their way of thinking, values, needs , wants and
beliefs
4. Asks questions that help the client explore beyond current thinking
5. Invites the client to share more about their experiences in the moment
6. Notices what is working to enhance client response
7. Adjusts the coaching approach in response to the client's needs
8. Helps the client identify factors that influence current and future patterns of behaviors,
thinking or emotion
9. Invites the client to generate ideas about how they can move forward and what they are
willing or able to do
10. Supports the client in reframing perspectives
11. Shares observations, insights, and feelings, without attachment, that have the potential to
create new learning for the client