MSSC QUALITY CERTIFICATION
EVALUATION FULL QUESTIONS AND
SOLUTIONS VERIFIED PREPARATION
MATERIAL
●● Question: The performance of the product as viewed by the customer
is ultimately the most important measure of __________.
Answer: Product quality
●● Question: To reduce variation, minimize defects, and to shorten cycle
time are considered __________ goals.
Answer: Quality
●● Question: Defect prevention is the __________ of the four types of
quality costs.
Answer: Most cost effective
●● Question: A history of dependability and customer satisfaction
should be considered when __________.
Answer: Evaluating a potential supplier
,●● Question: A worker should __________ any time the worker notices
a minor quality problem that is not critical to product function or
performance.
Answer: Notify the supervisor to determine the correct action to take
●● Question: An employee should report to their supervisor if the
following situation occurs:
Answer: There is an increase in the number of defective parts produced
by a machine.
●● Question: Everyone within an organization is responsible for
__________ quality.
Answer: Improving
●● Question: Greater variations in a process may occur when
__________.
Answer: Unapproved process adjustments are performed
●● Question: Product development teams should perform a(n)
__________ as early as possible during their design process.
Answer: Design Failure Mode and Effects Analysis
●● Question: To make sure the appropriate parties are notified, use a
__________.
,Answer: Predetermined distribution list
●● Question: __________ should be validated and approved to ensure
accuracy.
Answer: Standard operating procedures
●● Question: First piece inspection is required for __________.
Answer: Documenting repeatable setups
●● Question: The number of defects produced is a measure of
__________.
Answer: The effectiveness of a quality assurance system
●● Question: The quality plan documents how the company is going to
reach its quality goals in the scope of the __________.
Answer: Quality management system
●● Question: Companies often __________ to create a baseline
measurement for improvements in machine performance.
Answer: Establish a metric
●● Question: 5S is a lean manufacturing technique that focuses on
creating a(n) __________.
, Answer: Clean and orderly work area
●● Question: Companies typically include policies and procedures for
continuous improvements as part of their __________.
Answer: Quality assurance system
●● Question: Joseph M. Juran, W. Edwards Deming, and C. Phillip
Crosby contributed to the various approaches of __________.
Answer: TQM, Total Quality Management
●● Question: Kaizen, Kanban, and 5S are just a few of many elements
used in a(n) __________ operation.
Answer: Just In Time (JIT)
●● Question: The systematic way to eliminate activities that do not add
value to the product in all processes from customer order to delivery is
called __________.
Answer: Lean manufacturing
●● Question: To identify and eliminate waste (non-value added)
activities proves a company is operating in __________.
Answer: A continuous improvement environment
EVALUATION FULL QUESTIONS AND
SOLUTIONS VERIFIED PREPARATION
MATERIAL
●● Question: The performance of the product as viewed by the customer
is ultimately the most important measure of __________.
Answer: Product quality
●● Question: To reduce variation, minimize defects, and to shorten cycle
time are considered __________ goals.
Answer: Quality
●● Question: Defect prevention is the __________ of the four types of
quality costs.
Answer: Most cost effective
●● Question: A history of dependability and customer satisfaction
should be considered when __________.
Answer: Evaluating a potential supplier
,●● Question: A worker should __________ any time the worker notices
a minor quality problem that is not critical to product function or
performance.
Answer: Notify the supervisor to determine the correct action to take
●● Question: An employee should report to their supervisor if the
following situation occurs:
Answer: There is an increase in the number of defective parts produced
by a machine.
●● Question: Everyone within an organization is responsible for
__________ quality.
Answer: Improving
●● Question: Greater variations in a process may occur when
__________.
Answer: Unapproved process adjustments are performed
●● Question: Product development teams should perform a(n)
__________ as early as possible during their design process.
Answer: Design Failure Mode and Effects Analysis
●● Question: To make sure the appropriate parties are notified, use a
__________.
,Answer: Predetermined distribution list
●● Question: __________ should be validated and approved to ensure
accuracy.
Answer: Standard operating procedures
●● Question: First piece inspection is required for __________.
Answer: Documenting repeatable setups
●● Question: The number of defects produced is a measure of
__________.
Answer: The effectiveness of a quality assurance system
●● Question: The quality plan documents how the company is going to
reach its quality goals in the scope of the __________.
Answer: Quality management system
●● Question: Companies often __________ to create a baseline
measurement for improvements in machine performance.
Answer: Establish a metric
●● Question: 5S is a lean manufacturing technique that focuses on
creating a(n) __________.
, Answer: Clean and orderly work area
●● Question: Companies typically include policies and procedures for
continuous improvements as part of their __________.
Answer: Quality assurance system
●● Question: Joseph M. Juran, W. Edwards Deming, and C. Phillip
Crosby contributed to the various approaches of __________.
Answer: TQM, Total Quality Management
●● Question: Kaizen, Kanban, and 5S are just a few of many elements
used in a(n) __________ operation.
Answer: Just In Time (JIT)
●● Question: The systematic way to eliminate activities that do not add
value to the product in all processes from customer order to delivery is
called __________.
Answer: Lean manufacturing
●● Question: To identify and eliminate waste (non-value added)
activities proves a company is operating in __________.
Answer: A continuous improvement environment
