OSC 5000 quiz UPDATED ACTUAL Questions and CORRECT Answers
Question: True or false
Correct Answer: a Pareto Chart does not capture the timing of the quality issues so we cant see trends:
TRUE
Question: Which of the following us NOT one of the four main components of Process Management? a.
Inventory b. Model c. Improve d. Synchronize
Correct Answer: d. Synchronize
Question: DMAIC stands for D____, M_____, A______, I_____, C_____
Correct Answer: Define, measure, analyze, improve, control
Question: In a FMEA, which of the factors below is NOT part of the RPN? a. Frequency b. Severity c.
Weighting d. Occurrence
Correct Answer: c. Weighting
Question: What is the correct order of TOC's five focusing steps? a. Identify, subordinate, elevate, exploit,
repeat b. Identify, exploit, subordinate, elevate, repeat c. Identify, elevate, exploit, subordinate, repeat d.
Identify, elevate, subordinate, exploit, repeat
Correct Answer: b. Identify, exploit, subordinate, elevate, repeat
Question: True or False
Correct Answer: If you increase your production high enough you can eliminate all bottlenecks: FALSE
Question: Releasing only the amount of product that the bottleneck can handle, is an example of which of
TOC's Focusing Steps?
Correct Answer: Subordinate
Question: True or False
Correct Answer: Producing a product based on forecasting is an example of a Pull System.: FALSE
Question: Name the wastes associated with the acronym DOWNTIME. D _________________
O___________________ W___________________ N___________________T_____________________
I_____________________ M___________________E_____________________
Correct Answer: Defects, Overproduction, Waiting, Non-Utilized Creativity, Transportation, Inventory,
Motion, ExtraProcessing
Question: A Japanese word that means "Real Place" is which of the following
Correct Answer: a. Kaizen b. Gemba c. Poka Yoke d. Karate: b. Gemba
Question: What does Hoshin Kanri mean?
Correct Answer: "Ship in a Storm on the Right Path" - systematic planning methodology for defining
long-range key entity objectives - ensures that everyone in the organization is working toward the same end
Question: Name the following BPMN symbol
Correct Answer: circle with two lines and letter inside:: - Intermediate Message Event
, Question: Name the following BPMN symbol
Correct Answer: horizontal lines: Swim Lanes
Question: Name the following BPMN symbol
Correct Answer: diamond with circle inside: Inclusive gateway
Question: Name the following BPMN symbol
Correct Answer: solid arrow: Sequence Flow Connector
Question: Name the following BPMN symbol
Correct Answer: rectangular box with soft edges: Task
Question: Name the following BPMN symbol
Correct Answer: circle with one thin line and clock inside- : Start Timer Events
Question: What is a sub-process AND why use it?
Correct Answer: subprocess os a smaller more specific part of a larger process We use them because big
processes are too complex to analyze, document, or improve all at once.Breaking them into sub-processes
gives structure, clarity, and control.
Question: What is the purpose of swim lanes?
Correct Answer: it is used to define a specific participant or role within a process - a lane may be
contained within a pool or may itself be broken down into other lanes
Question: True or False
Correct Answer: A Parallel gateway means that you follow only one path.: FALSE
Question: What does it mean to Affinitize?
Correct Answer: group similar ideas, steps, problems, or items together based on natural relationships.
Question: The A3 got its name from__________ a. Inventor's house number b. Paper size c. Steps within
the process d. 3rd version, after A1 & A2
Correct Answer: b. Paper size
Question: True or False
Correct Answer: The stakeholder analysis should be shared with all the stakeholders: FALSE
Question: True or False
Correct Answer: An example of an internal customer is when a customer walks inside a fast food
restaurant and dines in: FALSE
Question: True or False
Correct Answer: Having a clear scope will help avoid scope creep: TRUE
Question: This section of the A3 helps to "sell" your project. a. Background and Current Condition b.
Goals c. Scope d. Problem Statement
Correct Answer: d. Problem Statement
Question: What are the three questions that must be answered "yes" for the step to be value added?
Question: True or false
Correct Answer: a Pareto Chart does not capture the timing of the quality issues so we cant see trends:
TRUE
Question: Which of the following us NOT one of the four main components of Process Management? a.
Inventory b. Model c. Improve d. Synchronize
Correct Answer: d. Synchronize
Question: DMAIC stands for D____, M_____, A______, I_____, C_____
Correct Answer: Define, measure, analyze, improve, control
Question: In a FMEA, which of the factors below is NOT part of the RPN? a. Frequency b. Severity c.
Weighting d. Occurrence
Correct Answer: c. Weighting
Question: What is the correct order of TOC's five focusing steps? a. Identify, subordinate, elevate, exploit,
repeat b. Identify, exploit, subordinate, elevate, repeat c. Identify, elevate, exploit, subordinate, repeat d.
Identify, elevate, subordinate, exploit, repeat
Correct Answer: b. Identify, exploit, subordinate, elevate, repeat
Question: True or False
Correct Answer: If you increase your production high enough you can eliminate all bottlenecks: FALSE
Question: Releasing only the amount of product that the bottleneck can handle, is an example of which of
TOC's Focusing Steps?
Correct Answer: Subordinate
Question: True or False
Correct Answer: Producing a product based on forecasting is an example of a Pull System.: FALSE
Question: Name the wastes associated with the acronym DOWNTIME. D _________________
O___________________ W___________________ N___________________T_____________________
I_____________________ M___________________E_____________________
Correct Answer: Defects, Overproduction, Waiting, Non-Utilized Creativity, Transportation, Inventory,
Motion, ExtraProcessing
Question: A Japanese word that means "Real Place" is which of the following
Correct Answer: a. Kaizen b. Gemba c. Poka Yoke d. Karate: b. Gemba
Question: What does Hoshin Kanri mean?
Correct Answer: "Ship in a Storm on the Right Path" - systematic planning methodology for defining
long-range key entity objectives - ensures that everyone in the organization is working toward the same end
Question: Name the following BPMN symbol
Correct Answer: circle with two lines and letter inside:: - Intermediate Message Event
, Question: Name the following BPMN symbol
Correct Answer: horizontal lines: Swim Lanes
Question: Name the following BPMN symbol
Correct Answer: diamond with circle inside: Inclusive gateway
Question: Name the following BPMN symbol
Correct Answer: solid arrow: Sequence Flow Connector
Question: Name the following BPMN symbol
Correct Answer: rectangular box with soft edges: Task
Question: Name the following BPMN symbol
Correct Answer: circle with one thin line and clock inside- : Start Timer Events
Question: What is a sub-process AND why use it?
Correct Answer: subprocess os a smaller more specific part of a larger process We use them because big
processes are too complex to analyze, document, or improve all at once.Breaking them into sub-processes
gives structure, clarity, and control.
Question: What is the purpose of swim lanes?
Correct Answer: it is used to define a specific participant or role within a process - a lane may be
contained within a pool or may itself be broken down into other lanes
Question: True or False
Correct Answer: A Parallel gateway means that you follow only one path.: FALSE
Question: What does it mean to Affinitize?
Correct Answer: group similar ideas, steps, problems, or items together based on natural relationships.
Question: The A3 got its name from__________ a. Inventor's house number b. Paper size c. Steps within
the process d. 3rd version, after A1 & A2
Correct Answer: b. Paper size
Question: True or False
Correct Answer: The stakeholder analysis should be shared with all the stakeholders: FALSE
Question: True or False
Correct Answer: An example of an internal customer is when a customer walks inside a fast food
restaurant and dines in: FALSE
Question: True or False
Correct Answer: Having a clear scope will help avoid scope creep: TRUE
Question: This section of the A3 helps to "sell" your project. a. Background and Current Condition b.
Goals c. Scope d. Problem Statement
Correct Answer: d. Problem Statement
Question: What are the three questions that must be answered "yes" for the step to be value added?
