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1. A funeral director's primary responsibility during the first arrangement
conference is to:
A. Sell the most expensive casket available
B. Complete cemetery paperwork before meeting the family
C. Explain embalming procedures in detail before discussing wishes
D. Determine the family's wishes while gathering the information needed to
arrange services
Answer: D
The arrangement conference focuses on learning the family's preferences,
explaining available options, and obtaining information necessary to complete
legal and service requirements.
2. Which document legally authorizes disposition of human remains?
,A. Marriage certificate
B. Birth certificate
C. Burial-Transit Permit or other state-required disposition authorization
D. Social Security card
Answer: C
The required permit authorizes final disposition according to state law.
3. Before embalming may begin, a funeral director generally must obtain:
A. Permission from the cemetery
B. Approval from the newspaper
C. Permission from any family friend
D. Authorization from the legally authorized person when required by law
Answer: D
Authorization is generally obtained from the individual legally entitled to control
disposition.
4. The Funeral Rule requires funeral providers to give consumers:
A. A cemetery contract
B. A will
C. A death certificate
D. A General Price List
Answer: D
Consumers must receive a General Price List at the beginning of discussions about
funeral arrangements.
5. Which federal agency enforces the Funeral Rule?
A. OSHA
,B. CDC
C. EPA
D. Federal Trade Commission
Answer: D
The FTC administers and enforces the Funeral Rule.
6. A certified death certificate is primarily used to:
A. Purchase cemetery property
B. Select flowers
C. Handle legal and financial matters after death
D. Order memorial folders
Answer: C
Certified copies are commonly required for insurance claims, probate, banking,
and government agencies.
7. Personal protective equipment should always be worn when:
A. Answering telephones
B. Arranging flowers
C. Greeting visitors
D. Handling human remains or potentially infectious materials
Answer: D
PPE reduces the risk of exposure to bloodborne pathogens.
8. Universal precautions are based on the assumption that:
A. Only hospital deaths are infectious
B. Older decedents are infectious
, C. Infectious diseases are rare
D. All human blood and certain body fluids may be infectious
Answer: D
Universal precautions require treating all potentially infectious materials as
hazardous.
9. OSHA's Bloodborne Pathogens Standard is intended to:
A. Regulate cemetery operations
B. License funeral homes
C. Establish funeral prices
D. Reduce occupational exposure to infectious materials
Answer: D
The standard establishes requirements for employee safety and exposure control.
10.A funeral director should maintain confidentiality regarding a family's
information because:
A. It increases advertising opportunities
B. It reduces taxes
C. It is both an ethical and legal responsibility
D. It simplifies accounting
Answer: C
Confidentiality protects privacy and promotes professional trust.
11.Which item is considered cash advance merchandise?
A. Funeral director's professional service fee
B. Embalming fee
C. Staff for visitation