WGU C954 - Final Exam
with multiple choices
Practice Questions with 100%
Correct Answers and Rationales |
Latest Update | Grade A+ | 2026/2027
,A company has tasked the IT manager with installing C. Instant messaging
communication e-business tools.
Which unified communication component will provide
real-time responses?
A. Email
B. Webinar
C. Instant messaging
D. Podcasting
A company needs to manage the creation, storage, D. Content management system
editing, and publication of its website content. It needs a
tool that includes web-based publishing, search,
navigation, and indexing to organize information.
Which tool should the company use?
A. Customer relationship management
B. Enterprise resource planning
C. IT incident management
D. Content management system
Which software allows a company to track its end users' A. Customer relationship management
shopping and buying behaviors to help increase loyalty,
retention, and profits?
A. Customer relationship management
B. Content management system
C. Enterprise resource planning
D. Suite ticketing
A marketing department has a goal to increase customer A. List generator
satisfaction. B. Cross-selling or upselling
Which two primary operational customer relationship
management (CRM) technologies can help achieve this
goal?
Choose 2 answers.
A. List generator
B. Cross-selling or upselling
C. Uplift modeling
D. Data mining
What is used in IT to identify and analyze daily business C. Transaction processing systems
activities such as payroll?
A. Executive information systems
B. Managerial support systems
C. Transaction processing systems
D. Decision support systems
A company wants to bring production closer to D. 3D printers
customers, eliminating steps in the supply chain by using
inexpensive types of hardware business tools.
Which item best promotes mass customization, small
production batches, and consumable inventory and also
allows customer feedback?
A. RFID tags
B. Drones
C. Robotics
D. 3D printers
What are two core components of enterprise resource A. Accounting
planning (ERP)??Choose 2 answers. C. Finance
A. Accounting
B. Business intelligence
C. Finance
D. Customer relationship management
What are two extended enterprise resource planning B. Business intelligence
(ERP) components???Choose 2 answers. D. Customer relationship management
A. Accounting
B. Business intelligence
C. Finance
D. Customer relationship management
, What is a function of analytical customer relationship A. It supports back-office operations and strategic analysis, and it includes all
management (CRM)? systems that do not deal directly with the customers.
A. It supports back-office operations and strategic
analysis, and it includes all systems that do not deal
directly with the customers.
B. It is used to create list generators, manage
campaigns, and aid in cross-selling and upselling.
C. It supports traditional transactional processing for day-
to-day front-office operations or systems that deal
directly with the customers.
D. It connects disparate systems.
Organizations are discovering a wave of other key A. Supplier relationship management (SRM), partner relationship management
business areas where it is beneficial to take advantage (PRM), and employee relationship management (ERM)
of building strong relationships.
Which emerging areas in customer relationship
management (CRM) include other relationship
management tools?
A. Supplier relationship management (SRM), partner
relationship management (PRM), and employee
relationship management (ERM)
B. Stable relationship management (SRM), permanent
relationship management (PRM), and existing
relationship management (ERM)
C. Collaborative relationship management (CRM), data
relationship management (DRM), and analysis
relationship management (ARM)
D. Relationship integration set (RIS), data relationship
management (DRM), and relationship transaction
processing (RTP)
Why would a project require an executive sponsor B. To provide financial resources for a project
according to the Project Management Institute (PMI)?
A. To communicate project information to stakeholders
B. To provide financial resources for a project
C. To define specifications for the product or output of
the project and to manage scope
D. To define all project roles and responsibilities
What is a program evaluation and review technique A. A graphical network model that depicts a project's tasks and the relationships
(PERT) chart? between those tasks
A. A graphical network model that depicts a project's
tasks and the relationships between those tasks
B. A simple bar chart that lists project tasks vertically
against the project's time frame, listed horizontally
C. A trigger that enables a project manager to close a
project prior to completion
D. The longest stretch of dependent activities, measuring
these activities from start to finish
Which factor is a primary reason for project failure? C. The balance of the triple constraints
A. Lack of capital
B. Faulty data
C. The balance of the triple constraints
D. Mishandled debt
What is agile methodology? B. A methodology that aims for customer satisfaction through early and continual
A. A sequence of phases in which the output of each delivery of useful software components developed by an iterative process with a
phase becomes the input for the next design point that uses the bare minimum requirements
B. A methodology that aims for customer satisfaction
through early and continual delivery of useful software
components developed by an iterative process with a
design point that uses the bare minimum requirements
C. A methodology that emphasizes extensive user
involvement in the rapid and evolutionary construction of
working prototypes of a system to accelerate the
systems development process
D. A set of policies, procedures, standards, processes,
practices, tools, techniques, and tasks that people apply
to technical and management challenges
with multiple choices
Practice Questions with 100%
Correct Answers and Rationales |
Latest Update | Grade A+ | 2026/2027
,A company has tasked the IT manager with installing C. Instant messaging
communication e-business tools.
Which unified communication component will provide
real-time responses?
A. Email
B. Webinar
C. Instant messaging
D. Podcasting
A company needs to manage the creation, storage, D. Content management system
editing, and publication of its website content. It needs a
tool that includes web-based publishing, search,
navigation, and indexing to organize information.
Which tool should the company use?
A. Customer relationship management
B. Enterprise resource planning
C. IT incident management
D. Content management system
Which software allows a company to track its end users' A. Customer relationship management
shopping and buying behaviors to help increase loyalty,
retention, and profits?
A. Customer relationship management
B. Content management system
C. Enterprise resource planning
D. Suite ticketing
A marketing department has a goal to increase customer A. List generator
satisfaction. B. Cross-selling or upselling
Which two primary operational customer relationship
management (CRM) technologies can help achieve this
goal?
Choose 2 answers.
A. List generator
B. Cross-selling or upselling
C. Uplift modeling
D. Data mining
What is used in IT to identify and analyze daily business C. Transaction processing systems
activities such as payroll?
A. Executive information systems
B. Managerial support systems
C. Transaction processing systems
D. Decision support systems
A company wants to bring production closer to D. 3D printers
customers, eliminating steps in the supply chain by using
inexpensive types of hardware business tools.
Which item best promotes mass customization, small
production batches, and consumable inventory and also
allows customer feedback?
A. RFID tags
B. Drones
C. Robotics
D. 3D printers
What are two core components of enterprise resource A. Accounting
planning (ERP)??Choose 2 answers. C. Finance
A. Accounting
B. Business intelligence
C. Finance
D. Customer relationship management
What are two extended enterprise resource planning B. Business intelligence
(ERP) components???Choose 2 answers. D. Customer relationship management
A. Accounting
B. Business intelligence
C. Finance
D. Customer relationship management
, What is a function of analytical customer relationship A. It supports back-office operations and strategic analysis, and it includes all
management (CRM)? systems that do not deal directly with the customers.
A. It supports back-office operations and strategic
analysis, and it includes all systems that do not deal
directly with the customers.
B. It is used to create list generators, manage
campaigns, and aid in cross-selling and upselling.
C. It supports traditional transactional processing for day-
to-day front-office operations or systems that deal
directly with the customers.
D. It connects disparate systems.
Organizations are discovering a wave of other key A. Supplier relationship management (SRM), partner relationship management
business areas where it is beneficial to take advantage (PRM), and employee relationship management (ERM)
of building strong relationships.
Which emerging areas in customer relationship
management (CRM) include other relationship
management tools?
A. Supplier relationship management (SRM), partner
relationship management (PRM), and employee
relationship management (ERM)
B. Stable relationship management (SRM), permanent
relationship management (PRM), and existing
relationship management (ERM)
C. Collaborative relationship management (CRM), data
relationship management (DRM), and analysis
relationship management (ARM)
D. Relationship integration set (RIS), data relationship
management (DRM), and relationship transaction
processing (RTP)
Why would a project require an executive sponsor B. To provide financial resources for a project
according to the Project Management Institute (PMI)?
A. To communicate project information to stakeholders
B. To provide financial resources for a project
C. To define specifications for the product or output of
the project and to manage scope
D. To define all project roles and responsibilities
What is a program evaluation and review technique A. A graphical network model that depicts a project's tasks and the relationships
(PERT) chart? between those tasks
A. A graphical network model that depicts a project's
tasks and the relationships between those tasks
B. A simple bar chart that lists project tasks vertically
against the project's time frame, listed horizontally
C. A trigger that enables a project manager to close a
project prior to completion
D. The longest stretch of dependent activities, measuring
these activities from start to finish
Which factor is a primary reason for project failure? C. The balance of the triple constraints
A. Lack of capital
B. Faulty data
C. The balance of the triple constraints
D. Mishandled debt
What is agile methodology? B. A methodology that aims for customer satisfaction through early and continual
A. A sequence of phases in which the output of each delivery of useful software components developed by an iterative process with a
phase becomes the input for the next design point that uses the bare minimum requirements
B. A methodology that aims for customer satisfaction
through early and continual delivery of useful software
components developed by an iterative process with a
design point that uses the bare minimum requirements
C. A methodology that emphasizes extensive user
involvement in the rapid and evolutionary construction of
working prototypes of a system to accelerate the
systems development process
D. A set of policies, procedures, standards, processes,
practices, tools, techniques, and tasks that people apply
to technical and management challenges
