EPD Class Complete Study Guide, Class Notes,
Practice Questions & Exam Prep 2026–2027
Four Incident Priorities - correct answers -1. Officer/Deputy Safety
2. Caller Safety
3. Apprehending Suspects
4. Additional Information
Four Call processing objectives - correct answers -1. Collect Incident information
2. Collect scene safety information
3. Identify the correct response
4. Assess the need for DLS instructions
Five benefits of structured call taking - correct answers -1. an established standard of service
2. prioritized response
3. quality improvement procedures
4. certification and accreditation
5. reduced exposure to liability
Can you ask a clarifier with a question? - correct answers -NO
Uppercase means - correct answers -definition
1
, Witnessed homicide is... - correct answers -assault
To verify... - correct answers -they repeat it to you, twice
ECHO - correct answers -send it before key questions finish, just go
3rd and 4th party callers... - correct answers -are never in danger
Cold Call - correct answers -1. Past event
2. Suspect/person/vehicle no longer in the area
A COLD CALL is a call for service involving a PAST event (as defined by local authority) that does not
require a full interrogation because, by the caller's
assessment, the suspect, person, or vehicle is not in the area.
Ask questions _____ times then move on - correct answers -2
In some agencies, the responsibilities of call taking and dispatching are distinct roles performed by
separate individuals - correct answers -true
How do protocols help you process calls more effectively than policies or guidelines? - correct answers -
Protocols provide specific interrogation questions and caller instructions
The IAEDs Police Council of Standards currently ensures that PPDS evolution remains consistent with
ever-changing standards of practice. - correct answers -True
2
Practice Questions & Exam Prep 2026–2027
Four Incident Priorities - correct answers -1. Officer/Deputy Safety
2. Caller Safety
3. Apprehending Suspects
4. Additional Information
Four Call processing objectives - correct answers -1. Collect Incident information
2. Collect scene safety information
3. Identify the correct response
4. Assess the need for DLS instructions
Five benefits of structured call taking - correct answers -1. an established standard of service
2. prioritized response
3. quality improvement procedures
4. certification and accreditation
5. reduced exposure to liability
Can you ask a clarifier with a question? - correct answers -NO
Uppercase means - correct answers -definition
1
, Witnessed homicide is... - correct answers -assault
To verify... - correct answers -they repeat it to you, twice
ECHO - correct answers -send it before key questions finish, just go
3rd and 4th party callers... - correct answers -are never in danger
Cold Call - correct answers -1. Past event
2. Suspect/person/vehicle no longer in the area
A COLD CALL is a call for service involving a PAST event (as defined by local authority) that does not
require a full interrogation because, by the caller's
assessment, the suspect, person, or vehicle is not in the area.
Ask questions _____ times then move on - correct answers -2
In some agencies, the responsibilities of call taking and dispatching are distinct roles performed by
separate individuals - correct answers -true
How do protocols help you process calls more effectively than policies or guidelines? - correct answers -
Protocols provide specific interrogation questions and caller instructions
The IAEDs Police Council of Standards currently ensures that PPDS evolution remains consistent with
ever-changing standards of practice. - correct answers -True
2
