WGU C954 Information
Technology Management Final
Test Prep
Questions with 100% Correct Answers
and Rationales | Latest Update | Grade
A+ | 2026/2027
,Which data set consumes disk space equal to the B
change in the data since it was last captured?
A. Static
B. Snapshot
C. Dynamic
D. Big
A business wants to allow its employees to communicate B
online with each other in real time.
What should the business use to achieve this?
A. Word processor
B. Instant messaging
C. Spreadsheet
D. Email
An organization wants to calculate its sales by region. C
Which type of software will serve this need?
A. Personnel management
B. Inventory management
C. Customer relationship management (CRM)
D. Human resources management (HRM)
Which component functions as a computer's working C
memory?
A. Central processing unit (CPU)
B. Read-only memory (ROM)
C. Random access memory (RAM)
D. Solid state drive (SSD)
What is a secondary storage medium? C
A. Read-only memory
B. Cache
C. Magnetic tape
D. Random access memory
Which type of network should a company use if they A
want to connect a group of computers in an office
building?
A. LAN
B. WAN
C. PAN
D. MAN
Which network topology uses a central hub to which all C
devices on the network are connected?
A. Wireless
B. Bus
C. Star
D. Hybrid
Which multiuser operating system originated at AT&T's C
Bell Laboratories?
A. OS X
B. Android
C. Unix
D. Linux
Which lifecycle stage of ITIL focuses on ensuring that a A
business's objectives align with those of the IT provider?
A. Service strategy (SS)
B. Service transition (ST)
C. Service design (SD)
D. Service operation (SO)
,Why was ITIL developed? D
A. As an assessment tool to be used globally in the IT
industry
B. As a consulting organization to support the IT industry
globally
C. As a global oversight committee for the IT industry
D. As a guide to be used globally in the IT industry
Which two subcategories are found within the service AE
strategy stages?
Choose 2 answers.
A. Demand management
B. Knowledge management
C. Access management
D. Problem management
E. Financial management
Which IT ethics policy protects a company by outlining A
the corporate guidelines or principles governing online
communications?
A. Social media
B. Information privacy
C. Email privacy
D. Acceptable use
What is an example of a best practice in an ethical IT C
use policy?
A. Perform non-repudiation
B. Eliminate information management risks
C. Train employees in compliance
D. Create automatic updates of software patches
Which IT ethical policy is violated when an employee A
shares information with non-employees about an
impending release of a new software application?
A. Intellectual property protection
B. Software pirating
C. Privacy breach
D. Digital rights management
Which IT ethics policy requires a user to agree to follow D
a policy that indicates requirements for corporate email
use, information systems, and the Internet?
A. Social media
B. Data retention
C. Working conditions
D. Acceptable use
Which IT ethics policy provides guidance to employees A
about posting information regarding the organization on
websites?
A. Social media
B. Conflict of interest
C. Internet use
D. Individual unit
Which sustainability concern is addressed by upcycling? C
A. Increased energy consumption
B. Decreased energy consumption
C. Increased reuse of electronic waste
D. Decreased reuse of electronic waste
, Which type of sustainable computing infrastructure A
makes an electrical system more reliable by adding the
ability to remotely monitor, analyze, and control the
transmission of power?
A. Smart grid
B. Virtualized
C. Cloud
D. Utility
What is an example of a sustainable IT practice? C
A. A company installs 500 GB, rather than 1 TB, hard
disks on office computers.
B. A company uses a powerful computer as its backup
server to make sure its business is sustainable if the
main server fails.
C. A company signs a contract with a virtualization
service provider to host its disaster recovery.
D. A company asks their employees to bring their laptops
to work to enhance the company's computing power.
Which type of unified communications system is used to B
analyze product cycles and competitive intelligence?
A. Systems analysis
B. Sales analytics
C. Supply chain management
D. Customer analytics
What is a benefit attributed to the use of unified D
communications?
A. Customers have direct access to logistics information.
B. Vendors are encouraged to use electronic data
interchange (EDI) as a control technique for reorder.
C. Data is easier to organize and archive.
D. Electronic messages can be sent and received using
different forms of communication.
Which characteristic of a podcast enable it to be used as D
a marketing tool?
A. Can resolve questions or problems immediately
B. Can make visual presentation over the web.
C. Can answer simple questions quickly and easily
D. Can be used for discussing detailed product
overviews.
A company needs to increase the productivity of workers A
managing a project. Which type of software is designed
to target this problem?
A. Groupware
B. Email
C. Word processing
D. Data management
A company wants to implement a system that allows the A
company to send coupons to customers who shop on
their website.
Which type of software system should the company
implement?
A. Customer relationship management (CRM)
B. Data warehousing management (DWM)
C. Supply chain management (SCM)
D. Content management (CM)
Technology Management Final
Test Prep
Questions with 100% Correct Answers
and Rationales | Latest Update | Grade
A+ | 2026/2027
,Which data set consumes disk space equal to the B
change in the data since it was last captured?
A. Static
B. Snapshot
C. Dynamic
D. Big
A business wants to allow its employees to communicate B
online with each other in real time.
What should the business use to achieve this?
A. Word processor
B. Instant messaging
C. Spreadsheet
D. Email
An organization wants to calculate its sales by region. C
Which type of software will serve this need?
A. Personnel management
B. Inventory management
C. Customer relationship management (CRM)
D. Human resources management (HRM)
Which component functions as a computer's working C
memory?
A. Central processing unit (CPU)
B. Read-only memory (ROM)
C. Random access memory (RAM)
D. Solid state drive (SSD)
What is a secondary storage medium? C
A. Read-only memory
B. Cache
C. Magnetic tape
D. Random access memory
Which type of network should a company use if they A
want to connect a group of computers in an office
building?
A. LAN
B. WAN
C. PAN
D. MAN
Which network topology uses a central hub to which all C
devices on the network are connected?
A. Wireless
B. Bus
C. Star
D. Hybrid
Which multiuser operating system originated at AT&T's C
Bell Laboratories?
A. OS X
B. Android
C. Unix
D. Linux
Which lifecycle stage of ITIL focuses on ensuring that a A
business's objectives align with those of the IT provider?
A. Service strategy (SS)
B. Service transition (ST)
C. Service design (SD)
D. Service operation (SO)
,Why was ITIL developed? D
A. As an assessment tool to be used globally in the IT
industry
B. As a consulting organization to support the IT industry
globally
C. As a global oversight committee for the IT industry
D. As a guide to be used globally in the IT industry
Which two subcategories are found within the service AE
strategy stages?
Choose 2 answers.
A. Demand management
B. Knowledge management
C. Access management
D. Problem management
E. Financial management
Which IT ethics policy protects a company by outlining A
the corporate guidelines or principles governing online
communications?
A. Social media
B. Information privacy
C. Email privacy
D. Acceptable use
What is an example of a best practice in an ethical IT C
use policy?
A. Perform non-repudiation
B. Eliminate information management risks
C. Train employees in compliance
D. Create automatic updates of software patches
Which IT ethical policy is violated when an employee A
shares information with non-employees about an
impending release of a new software application?
A. Intellectual property protection
B. Software pirating
C. Privacy breach
D. Digital rights management
Which IT ethics policy requires a user to agree to follow D
a policy that indicates requirements for corporate email
use, information systems, and the Internet?
A. Social media
B. Data retention
C. Working conditions
D. Acceptable use
Which IT ethics policy provides guidance to employees A
about posting information regarding the organization on
websites?
A. Social media
B. Conflict of interest
C. Internet use
D. Individual unit
Which sustainability concern is addressed by upcycling? C
A. Increased energy consumption
B. Decreased energy consumption
C. Increased reuse of electronic waste
D. Decreased reuse of electronic waste
, Which type of sustainable computing infrastructure A
makes an electrical system more reliable by adding the
ability to remotely monitor, analyze, and control the
transmission of power?
A. Smart grid
B. Virtualized
C. Cloud
D. Utility
What is an example of a sustainable IT practice? C
A. A company installs 500 GB, rather than 1 TB, hard
disks on office computers.
B. A company uses a powerful computer as its backup
server to make sure its business is sustainable if the
main server fails.
C. A company signs a contract with a virtualization
service provider to host its disaster recovery.
D. A company asks their employees to bring their laptops
to work to enhance the company's computing power.
Which type of unified communications system is used to B
analyze product cycles and competitive intelligence?
A. Systems analysis
B. Sales analytics
C. Supply chain management
D. Customer analytics
What is a benefit attributed to the use of unified D
communications?
A. Customers have direct access to logistics information.
B. Vendors are encouraged to use electronic data
interchange (EDI) as a control technique for reorder.
C. Data is easier to organize and archive.
D. Electronic messages can be sent and received using
different forms of communication.
Which characteristic of a podcast enable it to be used as D
a marketing tool?
A. Can resolve questions or problems immediately
B. Can make visual presentation over the web.
C. Can answer simple questions quickly and easily
D. Can be used for discussing detailed product
overviews.
A company needs to increase the productivity of workers A
managing a project. Which type of software is designed
to target this problem?
A. Groupware
B. Email
C. Word processing
D. Data management
A company wants to implement a system that allows the A
company to send coupons to customers who shop on
their website.
Which type of software system should the company
implement?
A. Customer relationship management (CRM)
B. Data warehousing management (DWM)
C. Supply chain management (SCM)
D. Content management (CM)
