WGU D515 PVAHCS Analysis Worksheet
Assignment 1 Actual Exam 2026/2027 |
Complete Exam-Style Questions with Detailed
Rationales | Pass Guaranteed – A+ Graded
Domain 1: OIG Findings and VHA Policies
Q1: According to the OIG report on the Phoenix VA Health Care System, how many
veterans were appropriately included on the Electronic Waitlist (EWL) but still did not
have primary care appointments?
A. 1,700 veterans
B. 1,400 veterans [CORRECT]
C. 2,100 veterans
D. 950 veterans
Correct Answer: B
Rationale: Correct because the OIG report specifically identified that 1,400 veterans
were appropriately placed on the Electronic Waitlist yet still lacked primary care
appointments, representing a critical failure in the scheduling system. This matches
WGU D515 curriculum on PVAHCS waitlist deficiencies.
Q2: The OIG report found that approximately how many veterans were waiting for
primary care appointments but were deliberately omitted from the Electronic Waitlist?
A. 1,400 veterans
,B. 2,500 veterans
C. 1,700 veterans [CORRECT]
D. 950 veterans
Correct Answer: C
Rationale: Correct because the OIG report documented that 1,700 veterans were waiting
for primary care appointments but were not included on the EWL, indicating systemic
data manipulation to conceal wait times. This finding is central to the PVAHCS analysis.
Q3: The practice of omitting patients from the EWL and using private, unofficial
scheduling lists directly violates which specific VHA policy?
A. VHA Directive 1604
B. VHA Policy 1230(5) – Outpatient Scheduling Process and Procedures [CORRECT]
C. VHA Directive 1128
D. VHA Policy 6300
Correct Answer: B
Rationale: Correct because VHA Policy 1230(5) establishes the mandatory Outpatient
Scheduling Process and Procedures, which explicitly requires all patients awaiting
appointments to be documented on the official Electronic Waitlist. The OIG report
confirmed PVAHCS violated this policy.
Q4: What unattainable scheduling goal were PVAHCS staff members expected to meet
"by any means necessary" to earn performance bonuses?
, A. 30-day scheduling goal
B. 7-day scheduling goal
C. 14-day scheduling goal [CORRECT]
D. 21-day scheduling goal
Correct Answer: C
Rationale: Correct because the OIG report revealed that PVAHCS leadership imposed a
14-day scheduling goal that was clinically and operationally unattainable, creating
perverse incentives that drove schedulers to manipulate data. This matches WGU D515
curriculum on goal-setting failures.
Q5: According to VHA Directive 1230, what is the established scheduling goal for
primary care appointments from the date deemed clinically appropriate?
A. 14 days
B. 60 days
C. 30 days [CORRECT]
D. 90 days
Correct Answer: C
Rationale: Correct because VHA Directive 1230 specifies that appointments should be
scheduled within 30 days from the date deemed clinically appropriate, not the 14-day
target that PVAHCS leadership improperly enforced. The OIG report highlights this
directive violation.
Assignment 1 Actual Exam 2026/2027 |
Complete Exam-Style Questions with Detailed
Rationales | Pass Guaranteed – A+ Graded
Domain 1: OIG Findings and VHA Policies
Q1: According to the OIG report on the Phoenix VA Health Care System, how many
veterans were appropriately included on the Electronic Waitlist (EWL) but still did not
have primary care appointments?
A. 1,700 veterans
B. 1,400 veterans [CORRECT]
C. 2,100 veterans
D. 950 veterans
Correct Answer: B
Rationale: Correct because the OIG report specifically identified that 1,400 veterans
were appropriately placed on the Electronic Waitlist yet still lacked primary care
appointments, representing a critical failure in the scheduling system. This matches
WGU D515 curriculum on PVAHCS waitlist deficiencies.
Q2: The OIG report found that approximately how many veterans were waiting for
primary care appointments but were deliberately omitted from the Electronic Waitlist?
A. 1,400 veterans
,B. 2,500 veterans
C. 1,700 veterans [CORRECT]
D. 950 veterans
Correct Answer: C
Rationale: Correct because the OIG report documented that 1,700 veterans were waiting
for primary care appointments but were not included on the EWL, indicating systemic
data manipulation to conceal wait times. This finding is central to the PVAHCS analysis.
Q3: The practice of omitting patients from the EWL and using private, unofficial
scheduling lists directly violates which specific VHA policy?
A. VHA Directive 1604
B. VHA Policy 1230(5) – Outpatient Scheduling Process and Procedures [CORRECT]
C. VHA Directive 1128
D. VHA Policy 6300
Correct Answer: B
Rationale: Correct because VHA Policy 1230(5) establishes the mandatory Outpatient
Scheduling Process and Procedures, which explicitly requires all patients awaiting
appointments to be documented on the official Electronic Waitlist. The OIG report
confirmed PVAHCS violated this policy.
Q4: What unattainable scheduling goal were PVAHCS staff members expected to meet
"by any means necessary" to earn performance bonuses?
, A. 30-day scheduling goal
B. 7-day scheduling goal
C. 14-day scheduling goal [CORRECT]
D. 21-day scheduling goal
Correct Answer: C
Rationale: Correct because the OIG report revealed that PVAHCS leadership imposed a
14-day scheduling goal that was clinically and operationally unattainable, creating
perverse incentives that drove schedulers to manipulate data. This matches WGU D515
curriculum on goal-setting failures.
Q5: According to VHA Directive 1230, what is the established scheduling goal for
primary care appointments from the date deemed clinically appropriate?
A. 14 days
B. 60 days
C. 30 days [CORRECT]
D. 90 days
Correct Answer: C
Rationale: Correct because VHA Directive 1230 specifies that appointments should be
scheduled within 30 days from the date deemed clinically appropriate, not the 14-day
target that PVAHCS leadership improperly enforced. The OIG report highlights this
directive violation.
