WGU D351 final exam Updated Question
and Answer | 100% Correct Solutions |
Grade A+
• Absenteeism . CORRECT ANSWER: The failure of an employee to report to the
workplace as scheduled
• Accountability . CORRECT ANSWER: The personal duty to someone else (a
higher-level manager or the organization itself) for the effective use of resources
to complete an assignment
• Active listening . CORRECT ANSWER: The intention and ability to listen to
others, use the content and context of the communication, and respond
appropriately
• Adverse employment action . CORRECT ANSWER: Any action, such as firings,
demotions, schedule reductions, or changes, that would harm the individual
employee
• Affirmative action . CORRECT ANSWER: A series of policies, programs, and
initiatives that have been instituted by various entities within both government
and the private sector that are designed to prefer hiring of individuals from
protected groups in certain circumstances in an attempt to mitigate past
discrimination
• Arbitrator . CORRECT ANSWER: A neutral third party who resolves a conflict by
making a binding decision
,• Assessment center . CORRECT ANSWER: A place where job applicants undergo a
series of tests, interviews, and simulated experiences to determine their potential
for a particular job
• Authority . CORRECT ANSWER: The right to give orders, enforce obedience,
make decisions, and commit resources toward completing organizational goals
• Autocratic style of management . CORRECT ANSWER: Highly directive and low
in supportiveness. Appropriate when interacting with low-capability employees.
• Consultative style of management . CORRECT ANSWER: Highly directive and
highly supportive behavior, is appropriate when interacting with moderately
capable employees. Give specific instructions, and oversee performance at all
major stages of a task.
• Participative style of management . CORRECT ANSWER: Low directive behavior
and high supportive behavior, and it is appropriate when interacting with
employees with high capability. Spend a small amount of time giving general
directions and a great deal of time giving encouragement.
• Empowering Style of Management . CORRECT ANSWER: Provide very little
direction or support to employees, appropriate for outstanding employees. You
should let them know what needs to be done and answer their questions, but it is
not necessary to oversee their performance.
• Behaviorally anchored rating scale (BARS) form . CORRECT ANSWER: A
performance appraisal that provides a description of each assessment along a
continuum
,• Behaviors . CORRECT ANSWER: The actions taken by an individual
• Bias . CORRECT ANSWER: A personality-based tendency, either toward or
against something
• Biological job design . CORRECT ANSWER: Designing jobs by focusing on
minimizing the physical strain on the worker by structuring the physical work
environment around the way the body works
• Bona fide occupational qualification (BFOQ) . CORRECT ANSWER: A qualification
that is absolutely required in order for an individual to be able to successfully do a
particular job
• Bonus . CORRECT ANSWER: A lump sum payment, typically given to an
individual at the end of a time period
• Broadbanding . CORRECT ANSWER: Combining multiple pay levels into one
• Burnout . CORRECT ANSWER: Constant lack of interest and motivation to
perform one's job
• Business necessity . CORRECT ANSWER: When a particular practice is necessary
for the safe and efficient operation of the business and when there is a specific
business purpose for applying a particular standard that may, in fact, be
discriminatory
• Business skills . CORRECT ANSWER: The analytical and quantitative skills—
including in-depth knowledge of how the business works and its budgeting and
, strategic-planning processes—that are necessary for a manager to understand
and contribute to the profitability of the organization
• Career . CORRECT ANSWER: The individually perceived sequence of attitudes
and behaviors associated with work-related experiences and activities over the
span of a person's life
• Career plateau . CORRECT ANSWER: When an individual feels unchallenged in
their current job and has little or no chance of advancement
• Centralization . CORRECT ANSWER: Degree to which decision making is
concentrated within the organization
• Coaching . CORRECT ANSWER: The process of giving motivational feedback to
maintain and improve performance
• COBRA . CORRECT ANSWER: A law that requires employers to offer to maintain
health insurance on individuals who leave their employment (for a period of time)
• Cognitive ability test . CORRECT ANSWER: An assessment of general intelligence
or of some type of aptitude for a particular job
• Cohesiveness . CORRECT ANSWER: An intent and desire for group members to
stick together in their actions
• Collective bargaining . CORRECT ANSWER: The negotiation process resulting in
a contract between union employees and management that covers employment
conditions
and Answer | 100% Correct Solutions |
Grade A+
• Absenteeism . CORRECT ANSWER: The failure of an employee to report to the
workplace as scheduled
• Accountability . CORRECT ANSWER: The personal duty to someone else (a
higher-level manager or the organization itself) for the effective use of resources
to complete an assignment
• Active listening . CORRECT ANSWER: The intention and ability to listen to
others, use the content and context of the communication, and respond
appropriately
• Adverse employment action . CORRECT ANSWER: Any action, such as firings,
demotions, schedule reductions, or changes, that would harm the individual
employee
• Affirmative action . CORRECT ANSWER: A series of policies, programs, and
initiatives that have been instituted by various entities within both government
and the private sector that are designed to prefer hiring of individuals from
protected groups in certain circumstances in an attempt to mitigate past
discrimination
• Arbitrator . CORRECT ANSWER: A neutral third party who resolves a conflict by
making a binding decision
,• Assessment center . CORRECT ANSWER: A place where job applicants undergo a
series of tests, interviews, and simulated experiences to determine their potential
for a particular job
• Authority . CORRECT ANSWER: The right to give orders, enforce obedience,
make decisions, and commit resources toward completing organizational goals
• Autocratic style of management . CORRECT ANSWER: Highly directive and low
in supportiveness. Appropriate when interacting with low-capability employees.
• Consultative style of management . CORRECT ANSWER: Highly directive and
highly supportive behavior, is appropriate when interacting with moderately
capable employees. Give specific instructions, and oversee performance at all
major stages of a task.
• Participative style of management . CORRECT ANSWER: Low directive behavior
and high supportive behavior, and it is appropriate when interacting with
employees with high capability. Spend a small amount of time giving general
directions and a great deal of time giving encouragement.
• Empowering Style of Management . CORRECT ANSWER: Provide very little
direction or support to employees, appropriate for outstanding employees. You
should let them know what needs to be done and answer their questions, but it is
not necessary to oversee their performance.
• Behaviorally anchored rating scale (BARS) form . CORRECT ANSWER: A
performance appraisal that provides a description of each assessment along a
continuum
,• Behaviors . CORRECT ANSWER: The actions taken by an individual
• Bias . CORRECT ANSWER: A personality-based tendency, either toward or
against something
• Biological job design . CORRECT ANSWER: Designing jobs by focusing on
minimizing the physical strain on the worker by structuring the physical work
environment around the way the body works
• Bona fide occupational qualification (BFOQ) . CORRECT ANSWER: A qualification
that is absolutely required in order for an individual to be able to successfully do a
particular job
• Bonus . CORRECT ANSWER: A lump sum payment, typically given to an
individual at the end of a time period
• Broadbanding . CORRECT ANSWER: Combining multiple pay levels into one
• Burnout . CORRECT ANSWER: Constant lack of interest and motivation to
perform one's job
• Business necessity . CORRECT ANSWER: When a particular practice is necessary
for the safe and efficient operation of the business and when there is a specific
business purpose for applying a particular standard that may, in fact, be
discriminatory
• Business skills . CORRECT ANSWER: The analytical and quantitative skills—
including in-depth knowledge of how the business works and its budgeting and
, strategic-planning processes—that are necessary for a manager to understand
and contribute to the profitability of the organization
• Career . CORRECT ANSWER: The individually perceived sequence of attitudes
and behaviors associated with work-related experiences and activities over the
span of a person's life
• Career plateau . CORRECT ANSWER: When an individual feels unchallenged in
their current job and has little or no chance of advancement
• Centralization . CORRECT ANSWER: Degree to which decision making is
concentrated within the organization
• Coaching . CORRECT ANSWER: The process of giving motivational feedback to
maintain and improve performance
• COBRA . CORRECT ANSWER: A law that requires employers to offer to maintain
health insurance on individuals who leave their employment (for a period of time)
• Cognitive ability test . CORRECT ANSWER: An assessment of general intelligence
or of some type of aptitude for a particular job
• Cohesiveness . CORRECT ANSWER: An intent and desire for group members to
stick together in their actions
• Collective bargaining . CORRECT ANSWER: The negotiation process resulting in
a contract between union employees and management that covers employment
conditions
