WGU C715 Chapter 1 Exam Questions and Answers with Verified
Solutions | Latest 2026 Update
Q: Managers
Answer:
get things done through other people. They make decisions, allocate resources, and
direct the activities of others to attain goals.
Q: organization
Answer:
A consciously coordinated social unit, composed of two or more people, that
functions on a relatively continuous basis to achieve a common goal or set of
goals.
Q: planning
Answer:
A process that includes defining goals, establishing strategy, and developing plans
to coordinate activities.
Q: organizing
Answer:
Determining what tasks are to be done, who is to do them, how the tasks are to be
grouped, who reports to whom, and where decisions are to be made.
Q: leading
Answer:
A function that includes motivating employees, directing others, selecting the most
effective communication channels, and resolving conflicts.
Q: controlling
Answer:
Monitoring activities to ensure they are being accomplished as planned and
correcting any significant deviations.
Q: Mintzberg identified four roles that require making choices.
, Answer:
In the entrepreneur role, managers initiate and oversee new projects that will
improve their organization's performance.
As disturbance handlers, managers take corrective action in response to unforeseen
problems.
As resource allocators, managers are responsible for allocating human, physical,
and monetary resources.
Finally, managers perform a negotiator role, in which they discuss issues and
bargain with other units to gain advantages for their own unit.
Q: technical skills
Answer:
The ability to apply specialized knowledge or expertise.
Q: human skills
Answer:
The ability to work with, understand, and motivate other people, both individually
and in groups.
Q: conceptual skills
Answer:
The mental ability to analyze and diagnose complex situations.
Q: organizational behavior (OB)
Answer:
A field of study that investigates the impact that individuals, groups, and structure
have on behavior within organizations, for the purpose of applying such
knowledge toward improving an organization's effectiveness.
Q: systematic study
Answer:
Looking at relationships, attempting to attribute causes and effects, and drawing
conclusions based on scientific evidence.
Q: evidence-based management (EBM)
Solutions | Latest 2026 Update
Q: Managers
Answer:
get things done through other people. They make decisions, allocate resources, and
direct the activities of others to attain goals.
Q: organization
Answer:
A consciously coordinated social unit, composed of two or more people, that
functions on a relatively continuous basis to achieve a common goal or set of
goals.
Q: planning
Answer:
A process that includes defining goals, establishing strategy, and developing plans
to coordinate activities.
Q: organizing
Answer:
Determining what tasks are to be done, who is to do them, how the tasks are to be
grouped, who reports to whom, and where decisions are to be made.
Q: leading
Answer:
A function that includes motivating employees, directing others, selecting the most
effective communication channels, and resolving conflicts.
Q: controlling
Answer:
Monitoring activities to ensure they are being accomplished as planned and
correcting any significant deviations.
Q: Mintzberg identified four roles that require making choices.
, Answer:
In the entrepreneur role, managers initiate and oversee new projects that will
improve their organization's performance.
As disturbance handlers, managers take corrective action in response to unforeseen
problems.
As resource allocators, managers are responsible for allocating human, physical,
and monetary resources.
Finally, managers perform a negotiator role, in which they discuss issues and
bargain with other units to gain advantages for their own unit.
Q: technical skills
Answer:
The ability to apply specialized knowledge or expertise.
Q: human skills
Answer:
The ability to work with, understand, and motivate other people, both individually
and in groups.
Q: conceptual skills
Answer:
The mental ability to analyze and diagnose complex situations.
Q: organizational behavior (OB)
Answer:
A field of study that investigates the impact that individuals, groups, and structure
have on behavior within organizations, for the purpose of applying such
knowledge toward improving an organization's effectiveness.
Q: systematic study
Answer:
Looking at relationships, attempting to attribute causes and effects, and drawing
conclusions based on scientific evidence.
Q: evidence-based management (EBM)
