WGU C715 Organizational Behavior Chapter 9, 10, 16, 12 Exam
Questions and Answers with Verified Solutions | Latest 2026 Update
Q: 2 or more individuals, interacting and interdependent, who have come
together to achieve particular objectives(collection of ppl coming together
Answer:
not necessarily with any acumen) -
Group
Q: a designated work group defined by an org. structure
Answer:
formal group
like the ladies group -
Q: it is neither formally structured nor organizationally determined; such a group
appears in response to the need for social contact
Answer:
informal group
perspective that considers when & why individuals consider themselves member of
groups
Q: (some level of self esteem when group does well or poorly, it gets tied into the
performance of the group)
Answer:
Social Identity Theory
1st) forming- characterized by much uncertainty about purpose, structure
leadership 2nd)storming-intragroup conflict, resists constraints individuality
Q: 3rd)norming-cohesiveness, when group structure solidifies 4th)performing
Answer:
fully functional & accepted
Q: 5th)adjourning
,Answer:
final stage for temporary groups, concern with wrapping up activities rather than
task performance - Five stage model of group
significant source of stress for most people -
set of expected behavior patterns attributed to someone occupying a given position
in a social unit
Role perception-how we view Role Expectation-how other view
Q: Role Conflict- role you play in one aspect of your life can come into conflict
with the role you play in another aspect of your life(ie..role at work and role at
home)
Answer:
6 properties of groups
- roles
Guards, inmates
Q: people started becoming their roles
Answer:
Stanford Prison Experiment
Q: rather be wrong but part of the group then right & alone
Answer:
75% will chose to wrong but part of the group - Asch Study
Q: where the group decides what normal behavior is
Answer:
Norming
Q: Adjusting one's behavior or thinking to coincide with a group standard.
Answer:
Conformity
Q: as part of group
Answer:
antisocial behavior or workplace incivility
, Q: Cheating & stealing more in a group than by yourself because voluntary
behavior that violates significant org. norms in so doing threatens well being
of org or its members
Answer:
Deviant
power person wields over others
persons ability to contribute to groups goal
Q: individual personal characteristic (positively valued by group)
Answer:
status characteristics theory
Q: perceived inequity creates disequilibrium & can create resentment among
those at lower end of status continuum
Answer:
results - poorer ind performance, lower health, higher intent to leave the group -
Equity Theory - Status inequity
yes it does affect groups overall behavior.
Q: Small groups faster completing tasks, Individual performance better in
smaller groups
Answer:
Size
sometimes people in a group don't work very hard
because they think they can ride for free on the backs of harder working membrs
Q: - to minimize
Answer:
use peer evaluation - Social Loafing
degree to which the people in the group are on the same page ie-if high norm/high
cohesiveness=high production
high norm/low cohesiveness=moderate prodution low norm/high cohes=low
production
Q: low norm/low cohes=moderate to low prodution
Questions and Answers with Verified Solutions | Latest 2026 Update
Q: 2 or more individuals, interacting and interdependent, who have come
together to achieve particular objectives(collection of ppl coming together
Answer:
not necessarily with any acumen) -
Group
Q: a designated work group defined by an org. structure
Answer:
formal group
like the ladies group -
Q: it is neither formally structured nor organizationally determined; such a group
appears in response to the need for social contact
Answer:
informal group
perspective that considers when & why individuals consider themselves member of
groups
Q: (some level of self esteem when group does well or poorly, it gets tied into the
performance of the group)
Answer:
Social Identity Theory
1st) forming- characterized by much uncertainty about purpose, structure
leadership 2nd)storming-intragroup conflict, resists constraints individuality
Q: 3rd)norming-cohesiveness, when group structure solidifies 4th)performing
Answer:
fully functional & accepted
Q: 5th)adjourning
,Answer:
final stage for temporary groups, concern with wrapping up activities rather than
task performance - Five stage model of group
significant source of stress for most people -
set of expected behavior patterns attributed to someone occupying a given position
in a social unit
Role perception-how we view Role Expectation-how other view
Q: Role Conflict- role you play in one aspect of your life can come into conflict
with the role you play in another aspect of your life(ie..role at work and role at
home)
Answer:
6 properties of groups
- roles
Guards, inmates
Q: people started becoming their roles
Answer:
Stanford Prison Experiment
Q: rather be wrong but part of the group then right & alone
Answer:
75% will chose to wrong but part of the group - Asch Study
Q: where the group decides what normal behavior is
Answer:
Norming
Q: Adjusting one's behavior or thinking to coincide with a group standard.
Answer:
Conformity
Q: as part of group
Answer:
antisocial behavior or workplace incivility
, Q: Cheating & stealing more in a group than by yourself because voluntary
behavior that violates significant org. norms in so doing threatens well being
of org or its members
Answer:
Deviant
power person wields over others
persons ability to contribute to groups goal
Q: individual personal characteristic (positively valued by group)
Answer:
status characteristics theory
Q: perceived inequity creates disequilibrium & can create resentment among
those at lower end of status continuum
Answer:
results - poorer ind performance, lower health, higher intent to leave the group -
Equity Theory - Status inequity
yes it does affect groups overall behavior.
Q: Small groups faster completing tasks, Individual performance better in
smaller groups
Answer:
Size
sometimes people in a group don't work very hard
because they think they can ride for free on the backs of harder working membrs
Q: - to minimize
Answer:
use peer evaluation - Social Loafing
degree to which the people in the group are on the same page ie-if high norm/high
cohesiveness=high production
high norm/low cohesiveness=moderate prodution low norm/high cohes=low
production
Q: low norm/low cohes=moderate to low prodution
