HK 100 EXAM 1 FINAL PAPER TEST BANK
WITH VERIFIED QUESTIONS AND
DETAILED SOLUTIONS
●● What are the Six Touchstones of hospitality
Answer: - owner
- customer
- innovator
- innkeeper
- leader
- servant
●● Touchstone: Owner Meaning
Answer: if I owned this enterprise how would I create more value, make
it more productive and more profitable today?
●● Touchstone: Customer Meaning
Answer: would I buy what I sell? Would I sell this to my friend?
●● Touchstone: Innovator Meaning
Answer: what comes after? what comes next?
,●● Touchstone: Innkeeper Meaning
Answer: how do I make other's lives richer while they are in my care?
do I have an innkeeper's heart?
●● Touchstone: Leader Meaning
Answer: when people say "I've got an idea, let's go there!" do people
follow?
●● Touchstone: Servant Meaning
Answer: what will I do today to make someone's life easier? How can I
serve so others may lead?
●● Hospitality
Answer: the reception and entertainment of guests, visitors, or strangers
with liberality
●● Xenia
Answer: greek term for other
●● Xenophobia
Answer: fear of foreigners
●● Philoxenia
, Answer: love of strangers
●● Hospitality in three additional parts?
Answer: - the hospitality business (the paying guest)
- the hospitality of home (duty to family and friends)
- the hospitality to the stranger (open with no expectation of return)
●● Online Travel Agents (OTA)
Answer: third party
hotels could be 60% full
- along come OTA's who bought the last 40%
- OTA's would sell rooms for 75 dollars instead of 100 dollars, and the
hotels could get 50 dollars
expedia, priceline, trip advisor, booking.com, travelocity
●● What system of Ranking does Forbes use?
Answer: Stars System: 5 stars, 4 stars, Recommended
●● Michelin System
Answer: gives out 5 stars
WITH VERIFIED QUESTIONS AND
DETAILED SOLUTIONS
●● What are the Six Touchstones of hospitality
Answer: - owner
- customer
- innovator
- innkeeper
- leader
- servant
●● Touchstone: Owner Meaning
Answer: if I owned this enterprise how would I create more value, make
it more productive and more profitable today?
●● Touchstone: Customer Meaning
Answer: would I buy what I sell? Would I sell this to my friend?
●● Touchstone: Innovator Meaning
Answer: what comes after? what comes next?
,●● Touchstone: Innkeeper Meaning
Answer: how do I make other's lives richer while they are in my care?
do I have an innkeeper's heart?
●● Touchstone: Leader Meaning
Answer: when people say "I've got an idea, let's go there!" do people
follow?
●● Touchstone: Servant Meaning
Answer: what will I do today to make someone's life easier? How can I
serve so others may lead?
●● Hospitality
Answer: the reception and entertainment of guests, visitors, or strangers
with liberality
●● Xenia
Answer: greek term for other
●● Xenophobia
Answer: fear of foreigners
●● Philoxenia
, Answer: love of strangers
●● Hospitality in three additional parts?
Answer: - the hospitality business (the paying guest)
- the hospitality of home (duty to family and friends)
- the hospitality to the stranger (open with no expectation of return)
●● Online Travel Agents (OTA)
Answer: third party
hotels could be 60% full
- along come OTA's who bought the last 40%
- OTA's would sell rooms for 75 dollars instead of 100 dollars, and the
hotels could get 50 dollars
expedia, priceline, trip advisor, booking.com, travelocity
●● What system of Ranking does Forbes use?
Answer: Stars System: 5 stars, 4 stars, Recommended
●● Michelin System
Answer: gives out 5 stars
