NRF Customer Service Chapter 3 With All Correct & 100%
Verified Answers |Guaranteed to Pass
Fraud ✔Correct Answer-means of stealing by trickery, such as stolen debit/credit cards,
counterfeit money, currency switching, package switching, refund fraud,
refund abuse and stolen or bad checks
loss ✔Correct Answer-when assets of a business are stolen or missing due to error
Merchandising ✔Correct Answer-the art and science of presenting products you sell in the
most attractive way possible in order to generate customer traffic, create
interest and buzz and generate sales
Physical Inventory ✔Correct Answer-a type of inventory control in which every piece of
merchandise in the store is counted
Planogram ✔Correct Answer-a visual map that shows shelf heights, merchandise and signage
placement that maximizes the display space
Pre-priced Inventory ✔Correct Answer-merchandise that arrives at the store with price tags
already attached
Purchase Order (PO) ✔Correct Answer-a detailed list of vendor items requested by the store
which lists sizes, color models, etc. as well as the quantity to be ordered
Shoplifting ✔Correct Answer-carrying, hiding, concealing or otherwise manipulating
merchandise with the intent of taking it or paying less for it
Shortage ✔Correct Answer-theft or merchandise or employee errors in receiving merchandise
causes this
Shrinkage ✔Correct Answer-loss of merchandise caused by shoplifting, employee theft or
employee error
Rapport ✔Correct Answer-A close and harmonious relationship in which the people or groups
concerned understand each other feelings or ideas and communicate well
Rebate ✔Correct Answer-A return to the customer of part of the original payment for some
service or merchandise; partial refund
Reliability ✔Correct Answer-how good a product is
Verified Answers |Guaranteed to Pass
Fraud ✔Correct Answer-means of stealing by trickery, such as stolen debit/credit cards,
counterfeit money, currency switching, package switching, refund fraud,
refund abuse and stolen or bad checks
loss ✔Correct Answer-when assets of a business are stolen or missing due to error
Merchandising ✔Correct Answer-the art and science of presenting products you sell in the
most attractive way possible in order to generate customer traffic, create
interest and buzz and generate sales
Physical Inventory ✔Correct Answer-a type of inventory control in which every piece of
merchandise in the store is counted
Planogram ✔Correct Answer-a visual map that shows shelf heights, merchandise and signage
placement that maximizes the display space
Pre-priced Inventory ✔Correct Answer-merchandise that arrives at the store with price tags
already attached
Purchase Order (PO) ✔Correct Answer-a detailed list of vendor items requested by the store
which lists sizes, color models, etc. as well as the quantity to be ordered
Shoplifting ✔Correct Answer-carrying, hiding, concealing or otherwise manipulating
merchandise with the intent of taking it or paying less for it
Shortage ✔Correct Answer-theft or merchandise or employee errors in receiving merchandise
causes this
Shrinkage ✔Correct Answer-loss of merchandise caused by shoplifting, employee theft or
employee error
Rapport ✔Correct Answer-A close and harmonious relationship in which the people or groups
concerned understand each other feelings or ideas and communicate well
Rebate ✔Correct Answer-A return to the customer of part of the original payment for some
service or merchandise; partial refund
Reliability ✔Correct Answer-how good a product is
