COMM 1000 FINAL EXAM QUESTIONS AND
CORRECT VERIFIED ANSWERS
Digital Deception and Revenge - ANS ... people will try harder and be better
equipped to deceive and hurt people using the internet
Transhumanism - ANS ... A movement to enhance the human experience through
technology, improving physical, psychological, and intellectual capacities for human
beings. (Glasses, Gps, calculators)
Communication beyond humanity - ANS ... can we develop to the point that we can
store memories and experience after death.
Interpersonal Conflict - ANS ... Conflict with another person
Intrapersonal Conflict - ANS ... Conflict with one's self
Intragroup Conflict - ANS ... Conflict within a group
Intergroup Conflict - ANS ... Conflict between groups
Cascade model of rational conflict - ANS ... John Gottman's model that explains
how conflict escalates in a cascade of negativity that, if left unchecked, will lead to
relationship dissolution
Reasons for Conflict - ANS ... Persuasion
,Regulating Relationships
Catharsis (Release)
Clarifying Issues
BATNA - ANS ... Best Alternative To Negotiated Agreement
SIX STEP NEGOTIATION PROCESS - ANS ... 1. Analyzing the negotiating situation
2. Planning for the negotiation
3. Organizing
4. Gaining and maintaining control
5. Closing the negotiation
6. Improving
Persuasion - ANS ... one or more persons reinforcing, modifying, or extinguishing
beliefs, attitudes intentions, motivations, and or behaviors
Balance Theory - ANS ... Three cognitive element may be balanced or imbalanced.
(Friend A and B may or may not like friend C)
Cognitive Dissonance - ANS ... Instances in which your thoughts and actions do not
match one another. As a result, beliefs or actions are altered to achieve balance.
Elaboration Likelihood Model - ANS ... the method used to present a persuasive
message is in two categories. Central (factual) and peripheral (emotional based).
Look at slide for diagram.
Reciprocity - ANS ... Doing something for someone with the assumption that they will
later owe you an equal in return. ( not always the case).
, The consistency principle - ANS ... we like to appear like we make the same
decisions over and over again. (My dad drove a chevy, I drive and chevy and
always will)
Foot in the door principle - ANS ... a compliance tactic that involves getting a
person to agree to a large request by first setting them up by having that person
agree to a modest request.
Ex. (person asks you to place a small sign in your lawn then returns and asks you to
place a larger one in its place. The agreement to the first sign makes the person
more likely to accept the big one)
Lowballing - ANS ... Making a small request to acquire commitment from someone
then changing the terms afterwards. (Fees added onto a car price)
Credibility - ANS ... Characteristics of the persuader which makes them more
convincing.
1.Trustworthiness
2.Expertise
3.Goodwill
How to improve credibility - ANS ... 1.Adapt style to your audience.
2.Emphasize similarity. Create empathy
3.If you have low credibility, emphasize receiver involvement.
CORRECT VERIFIED ANSWERS
Digital Deception and Revenge - ANS ... people will try harder and be better
equipped to deceive and hurt people using the internet
Transhumanism - ANS ... A movement to enhance the human experience through
technology, improving physical, psychological, and intellectual capacities for human
beings. (Glasses, Gps, calculators)
Communication beyond humanity - ANS ... can we develop to the point that we can
store memories and experience after death.
Interpersonal Conflict - ANS ... Conflict with another person
Intrapersonal Conflict - ANS ... Conflict with one's self
Intragroup Conflict - ANS ... Conflict within a group
Intergroup Conflict - ANS ... Conflict between groups
Cascade model of rational conflict - ANS ... John Gottman's model that explains
how conflict escalates in a cascade of negativity that, if left unchecked, will lead to
relationship dissolution
Reasons for Conflict - ANS ... Persuasion
,Regulating Relationships
Catharsis (Release)
Clarifying Issues
BATNA - ANS ... Best Alternative To Negotiated Agreement
SIX STEP NEGOTIATION PROCESS - ANS ... 1. Analyzing the negotiating situation
2. Planning for the negotiation
3. Organizing
4. Gaining and maintaining control
5. Closing the negotiation
6. Improving
Persuasion - ANS ... one or more persons reinforcing, modifying, or extinguishing
beliefs, attitudes intentions, motivations, and or behaviors
Balance Theory - ANS ... Three cognitive element may be balanced or imbalanced.
(Friend A and B may or may not like friend C)
Cognitive Dissonance - ANS ... Instances in which your thoughts and actions do not
match one another. As a result, beliefs or actions are altered to achieve balance.
Elaboration Likelihood Model - ANS ... the method used to present a persuasive
message is in two categories. Central (factual) and peripheral (emotional based).
Look at slide for diagram.
Reciprocity - ANS ... Doing something for someone with the assumption that they will
later owe you an equal in return. ( not always the case).
, The consistency principle - ANS ... we like to appear like we make the same
decisions over and over again. (My dad drove a chevy, I drive and chevy and
always will)
Foot in the door principle - ANS ... a compliance tactic that involves getting a
person to agree to a large request by first setting them up by having that person
agree to a modest request.
Ex. (person asks you to place a small sign in your lawn then returns and asks you to
place a larger one in its place. The agreement to the first sign makes the person
more likely to accept the big one)
Lowballing - ANS ... Making a small request to acquire commitment from someone
then changing the terms afterwards. (Fees added onto a car price)
Credibility - ANS ... Characteristics of the persuader which makes them more
convincing.
1.Trustworthiness
2.Expertise
3.Goodwill
How to improve credibility - ANS ... 1.Adapt style to your audience.
2.Emphasize similarity. Create empathy
3.If you have low credibility, emphasize receiver involvement.
