TECHNICAL SUPPORT EXAMINATION QUESTIONS AND CORRECT ANSWER WITH EXPLANATION GRADED A+ STUDY GUIDE

TECHNICAL SUPPORT EXAMINATION QUESTIONS AND
CORRECT ANSWER WITH EXPLANATION GRADED A+
STUDY GUIDE SOUTHERN NEW HAMPSHIRE UNIVERSITY
1. Technical support refers to:
A. Hardware manufacturing
B. Helping users solve IT problems
C. Programming only
D. Networking only
Answer: B
Rationale: Technical support assists users with IT issues.

2. The first step in troubleshooting is:
A. Reinstall OS
B. Identify the problem
C. Replace hardware
D. Format disk
Answer: B
Rationale: Understanding the issue is essential first.

3. Help desk is used for:
A. Software development
B. User support and issue tracking
C. Hardware design
D. Gaming
Answer: B
Rationale: Central support system.

4. Ticketing system is used to:
A. Play games
B. Track user issues
C. Delete files
D. Install OS
Answer: B
Rationale: Manages support requests.

5. Hardware includes:
A. Programs

, B. Physical computer components
C. Internet
D. Apps only
Answer: B
Rationale: Physical devices.

6. Software includes:
A. CPU
B. Programs and applications
C. Monitor
D. Printer
Answer: B
Rationale: Digital instructions.

7. Operating system is:
A. Hardware
B. System software
C. Application software
D. Network device
Answer: B
Rationale: Manages system resources.

8. Windows is an example of:
A. Hardware
B. Operating system
C. Browser
D. Database
Answer: B
Rationale: OS software.

9. Linux is:
A. Application
B. Operating system
C. Game
D. Hardware
Answer: B
Rationale: Open-source OS.

10. MacOS is developed by:
A. Microsoft

, B. Apple
C. Google
D. IBM
Answer: B
Rationale: Apple OS.

11. BIOS stands for:
A. Basic Input Output System
B. Binary Input Operating System
C. Basic Internal Output Software
D. Boot Input OS
Answer: A
Rationale: Firmware system.

12. POST in computers means:
A. Power On Self Test
B. Program Output System Tool
C. Process Operating System Test
D. Power OS Transfer
Answer: A
Rationale: Startup hardware check.

13. CPU is:
A. Memory
B. Central Processing Unit
C. Software
D. Network
Answer: B
Rationale: Brain of computer.

14. RAM is:
A. Permanent storage
B. Temporary memory
C. CPU
D. Software
Answer: B
Rationale: Volatile memory.

15. ROM is:
A. Temporary memory