SUPERVISION EXAM PRACTICE
QUESTIONS AND ANSWERS
Whataisatheafirstastepasupervisorsatakeawhenacommunicatingachangeatoaemployees
a.aExplainingatheadetailsaofatheachange
b.aAskingaforaopinionsaaboutatheachange
c.aListeningatoafeelingsaaboutatheachange
d.aSolicitingaideasatoaimplementatheachangea-aans-
✔✔a.aExplainingatheadetailsaofatheachange
Supervisorsacanadelegateatheapoweratoacompleteaaataskabutatheyacannotadelegatea
a.aindividualaworkeraassignments.
b.amultipleatasksatoatheasameaworker.
c.aaccountabilityaforacompletingatheatask.
d.atheasameataskatoamoreathanaoneaworkera-aans-
✔✔c.aaccountabilityaforacompletingatheatask.
Whataisatheavalueaofaanalyzingapastaperformanceareviewsawhenaestablishingaanaindivid
ual'saprofessionaladevelopmentaplan?a*
a.aIdentificationaofadevelopmentaneeds
b.aDeterminationaofaprofessionalainterests
c.aMeasurementaofaperformanceaimprovements
d.aDiscoveryaofaprofessionaladevelopmentagoalsa-aans-
✔✔a.aIdentificationaofadevelopmentaneeds
Whatastyleaofaconflictamanagementamostaencouragesalose-loseaoutcomes?a*
a.aAvoidance
b.aCompromise
c.aCompetition
d.aAccommodationa-aans-✔✔a.aAvoidance
Leavinganotesaonaaadayaplanneramakingamarksaonaaacalendaraandautilizingasmartadevi
ceascreenapop-upsaareaexamplesaofaactionsasupervisorsatakeatoa*
1/1
a.adiscoverapreviouslyaunknownadevelopmentaopportunities.
b.aensureatheyaworkaonatheiradevelopmentaactivitiesaeveryaday.
c.aminimizeadefensivenessawhenacompletingatheiradevelopmentaactivities.
d.aseekaandautilizeahonestafeedbackaaboutatheiradevelopmentaactivityaprogress.a-aans-
✔✔b.aensureatheyaworkaonatheiradevelopmentaactivitiesaeveryaday.
, Aahotel'safrontadeskasupervisorahasajustacommunicatedaaacomingaworkplaceachangeato
aoneaofatheahotel'sadeskaagents.aTheadeskaagent'sareactionaaboutatheacomingachangea
seemsatoabeaoneaofagreataconfusion.aHowaisatheadeskaagentalikelyafeelingaaboutatheac
omingachange?a
a.aSad
b.aMad
c.aGlad
d.aScareda-aans-✔✔d.aScared
Whataemployment-relatedavariationaisapermittedatoaemployeesawhoautilizeaflex-time?a
a.aRatesaofapay
b.aJobaassignments
c.aArrivalaandadepartureaperiods
d.aNumberaofahoursaworkedaperaweeka-aans-✔✔c.aArrivalaandadepartureaperiods
WhatalawamandatesatheauseaofatheaEmploymentaEligibilityaVerificationaForma(I-9)?a
a.aTitleaVIIaofatheaCivilaRightsaAct
b.aImmigrationaReformaandaControlaAct
c.aAgeaDiscriminationainaEmploymentaAct
d.aPatientaProtectionaandaAffordableaCareaActa-aans-
✔✔b.aImmigrationaReformaandaControlaAct
Aaformalaemployeeasuggestionaprogramaisalikelyatoafailawhena
a.afeedbackaisaofferedabyasupervisors.
b.anoafeedbackaisaofferedabyasupervisors.
c.awrittenaformsausedatoamakeasuggestionsaareatooashort.
d.asupervisorsaencourageasuggestionsaduringacoachingasessions.a-aans-
✔✔b.anoafeedbackaisaofferedabyasupervisors.
Whatatypeaofalearneralikesatoaseeawhatatheyaarealearning?a
a.aVisual
b.aTactile
c.aAuditory
d.aProfessionala-aans-✔✔a.aVisual
Someasupervisorsafailatoadelegateaevenawhenatheyaknowaanaemployeeacanadoaaagooda
jobabecauseatheasupervisorsaareaunwillingatoa
a.aprovideaadditionalaworkeratraining.
b.ashareatheacreditaforaaajobawelladone.
c.agiveaupatheiraaccountabilityaforaaadelegatedatask.
d.aprovideainformationaneededatoacompleteatheataska-aans-
✔✔b.ashareatheacreditaforaaajobawelladone.
Ifasupervisorsaareatoabeaoptimallyaeffectiveainatheirajobsatheyamust
a.aeliminateateamamemberaturnover.
b.aensureaallateamamembersahaveaequalaskills.
QUESTIONS AND ANSWERS
Whataisatheafirstastepasupervisorsatakeawhenacommunicatingachangeatoaemployees
a.aExplainingatheadetailsaofatheachange
b.aAskingaforaopinionsaaboutatheachange
c.aListeningatoafeelingsaaboutatheachange
d.aSolicitingaideasatoaimplementatheachangea-aans-
✔✔a.aExplainingatheadetailsaofatheachange
Supervisorsacanadelegateatheapoweratoacompleteaaataskabutatheyacannotadelegatea
a.aindividualaworkeraassignments.
b.amultipleatasksatoatheasameaworker.
c.aaccountabilityaforacompletingatheatask.
d.atheasameataskatoamoreathanaoneaworkera-aans-
✔✔c.aaccountabilityaforacompletingatheatask.
Whataisatheavalueaofaanalyzingapastaperformanceareviewsawhenaestablishingaanaindivid
ual'saprofessionaladevelopmentaplan?a*
a.aIdentificationaofadevelopmentaneeds
b.aDeterminationaofaprofessionalainterests
c.aMeasurementaofaperformanceaimprovements
d.aDiscoveryaofaprofessionaladevelopmentagoalsa-aans-
✔✔a.aIdentificationaofadevelopmentaneeds
Whatastyleaofaconflictamanagementamostaencouragesalose-loseaoutcomes?a*
a.aAvoidance
b.aCompromise
c.aCompetition
d.aAccommodationa-aans-✔✔a.aAvoidance
Leavinganotesaonaaadayaplanneramakingamarksaonaaacalendaraandautilizingasmartadevi
ceascreenapop-upsaareaexamplesaofaactionsasupervisorsatakeatoa*
1/1
a.adiscoverapreviouslyaunknownadevelopmentaopportunities.
b.aensureatheyaworkaonatheiradevelopmentaactivitiesaeveryaday.
c.aminimizeadefensivenessawhenacompletingatheiradevelopmentaactivities.
d.aseekaandautilizeahonestafeedbackaaboutatheiradevelopmentaactivityaprogress.a-aans-
✔✔b.aensureatheyaworkaonatheiradevelopmentaactivitiesaeveryaday.
, Aahotel'safrontadeskasupervisorahasajustacommunicatedaaacomingaworkplaceachangeato
aoneaofatheahotel'sadeskaagents.aTheadeskaagent'sareactionaaboutatheacomingachangea
seemsatoabeaoneaofagreataconfusion.aHowaisatheadeskaagentalikelyafeelingaaboutatheac
omingachange?a
a.aSad
b.aMad
c.aGlad
d.aScareda-aans-✔✔d.aScared
Whataemployment-relatedavariationaisapermittedatoaemployeesawhoautilizeaflex-time?a
a.aRatesaofapay
b.aJobaassignments
c.aArrivalaandadepartureaperiods
d.aNumberaofahoursaworkedaperaweeka-aans-✔✔c.aArrivalaandadepartureaperiods
WhatalawamandatesatheauseaofatheaEmploymentaEligibilityaVerificationaForma(I-9)?a
a.aTitleaVIIaofatheaCivilaRightsaAct
b.aImmigrationaReformaandaControlaAct
c.aAgeaDiscriminationainaEmploymentaAct
d.aPatientaProtectionaandaAffordableaCareaActa-aans-
✔✔b.aImmigrationaReformaandaControlaAct
Aaformalaemployeeasuggestionaprogramaisalikelyatoafailawhena
a.afeedbackaisaofferedabyasupervisors.
b.anoafeedbackaisaofferedabyasupervisors.
c.awrittenaformsausedatoamakeasuggestionsaareatooashort.
d.asupervisorsaencourageasuggestionsaduringacoachingasessions.a-aans-
✔✔b.anoafeedbackaisaofferedabyasupervisors.
Whatatypeaofalearneralikesatoaseeawhatatheyaarealearning?a
a.aVisual
b.aTactile
c.aAuditory
d.aProfessionala-aans-✔✔a.aVisual
Someasupervisorsafailatoadelegateaevenawhenatheyaknowaanaemployeeacanadoaaagooda
jobabecauseatheasupervisorsaareaunwillingatoa
a.aprovideaadditionalaworkeratraining.
b.ashareatheacreditaforaaajobawelladone.
c.agiveaupatheiraaccountabilityaforaaadelegatedatask.
d.aprovideainformationaneededatoacompleteatheataska-aans-
✔✔b.ashareatheacreditaforaaajobawelladone.
Ifasupervisorsaareatoabeaoptimallyaeffectiveainatheirajobsatheyamust
a.aeliminateateamamemberaturnover.
b.aensureaallateamamembersahaveaequalaskills.
