Questions & Exam Prep 2026–2027 | Comprehensive
Review
APU - correct answers -Auxiliary Power Unit
GPU - correct answers -Ground Power Unit
IATA - correct answers -International Air Transport Association
CSA - correct answers -Customer Service Agent
FFDO - correct answers -Federal Flight Deck Officer
UM - correct answers -Unaccompanied Minor
What are 4 elements of a smooth ramp operation? - correct answers -Common Sense, Awareness,
Teamwork, Security
Are hazardous materials allowed to be shipped via Small Package Express? - correct answers -No, they
can be shipped as Air Freight
Which two common hazardous materials can you accept at the ticket counter? - correct answers -Dry-
ice, Wet-cell batteries
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, Who is responsible for filling out the shipper's certificate? - correct answers -Shipper
Name two containers which would be acceptable for 4lbs or less of dry ice - correct answers -Styrofoam,
Cardboard
How much is the tax on an air freight shipment? - correct answers -6.25%
Small Package shipments are guaranteed by the airline to be shipped on a specific flight. True or False -
correct answers -True
What is the priority for delivering baggage unloaded from the aircraft? - correct answers -Interline,
Online, Final Destination
What are the two factors that affect the handling and flight of an aircraft? - correct answers -Air
Density, Weight and Balance
When determining weight and balance of an aircraft, which weight varies depending upon the season?
Adult or Children - correct answers -Adult
What is the most important responsibility of the employee in handling hazardous materials? - correct
answers -Safety of passengers and integrity of flight
What does FAR stand for? - correct answers -Federal Aviation Regulations
What does Yield Management mean? - correct answers -Control of the number of discounted FARES
offered on flight
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