TICO EXAM COMPLETE TEST, PRACTICE QUESTIONS AND CORRECT ANSWERS (VERIFIED ANSWERS) PLUS
RATIONALES 2026 Q&A |LATEST EXAM UPDATE 2026/2027
SECTION ONE: QUESTIONS 1–100
Question 1
TICO is funded by which of the following?
A. The Ontario government
B. Consumers
C. Ontario registrants
D. The Canadian travel industry
🟢 C. Ontario registrants
🔴 RATIONALE: TICO is funded through fees and contributions paid by registered travel agencies and
wholesalers in Ontario, not by government or consumers directly .
Question 2
The phrase "to promote a fair and informed marketplace where consumers can be confident of their travel
purchases" best describes which of the following?
A. The mission statement of the Ministry of Consumer Services
,B. The mission statement of TICO
C. The vision statement of TICO
D. The purpose of the Travel Industry Act, 2002
🟢 B. The mission statement of TICO
🔴 RATIONALE: This statement is TICO's official mission statement, reflecting its core purpose of protecting
consumers and ensuring marketplace fairness .
Question 3
According to the Travel Industry Act, 2002, which of the following must be compliant with the Education
Standards in a travel agency?
A. All staff no matter what their role is in the agency
B. All staff providing information about travel services to the public
C. Only the owner of the agency
D. Only the owner and the supervisor/manager of the agency
🟢 B. All staff providing information about travel services to the public
🔴 RATIONALE: Education standards apply to any staff member who provides travel information or advice to
the public, not just owners or managers .
Question 4
Which of the following must register under the Travel Industry Act, 2002?
A. An airline operating in Ontario
B. A travel agency in North Bay, Ontario
,C. A travel agency in Saskatoon, Saskatchewan
D. A hotel in Toronto
🟢 B. A travel agency in North Bay, Ontario
🔴 RATIONALE: Any travel agency operating in Ontario must register with TICO. Businesses outside Ontario or
non-travel sellers like airlines and hotels are not required to register .
Question 5
What is the maximum amount payable per person if a claim is accepted by the TICO Board from the
Compensation Fund?
A. $3,000
B. $5,000
C. $10,000
D. Unlimited
🟢 B. $5,000
🔴 RATIONALE: The Travel Industry Compensation Fund has a maximum payout of $5,000 per person for
eligible claims .
Question 6
Which one of the following circumstances would NOT result in the travel retailer having to offer the customer a
full refund or comparable alternative travel services?
A. Where a contract permits a price increase, the cumulative increase is more than 7% of the total price
B. Where the scheduled departure of any transportation is delayed by 12 hours or less
, C. Where travel services are significantly altered
D. Where the scheduled departure is delayed by 25 hours
🟢 B. Where the scheduled departure of any transportation is delayed by 12 hours or less
🔴 RATIONALE: Delays of 12 hours or less do not trigger mandatory refund or alternative travel requirements
under Ontario Regulation 26/05 .
Question 7
Whose responsibility is it to check that a client's accommodation is going to be in the same condition as when it
was described to the client at the time of purchase?
A. The consumer
B. The hotel
C. The registrant
D. TICO
🟢 C. The registrant
🔴 RATIONALE: The registrant (travel agency or wholesaler) is responsible for ensuring representations about
accommodations are accurate and that the property matches what was described .
Question 8
Which item takes precedence over other claims on the Travel Industry Compensation Fund?
A. Payments for refunds to consumers
B. Payments for trip completion
C. Payments for commissions owed
RATIONALES 2026 Q&A |LATEST EXAM UPDATE 2026/2027
SECTION ONE: QUESTIONS 1–100
Question 1
TICO is funded by which of the following?
A. The Ontario government
B. Consumers
C. Ontario registrants
D. The Canadian travel industry
🟢 C. Ontario registrants
🔴 RATIONALE: TICO is funded through fees and contributions paid by registered travel agencies and
wholesalers in Ontario, not by government or consumers directly .
Question 2
The phrase "to promote a fair and informed marketplace where consumers can be confident of their travel
purchases" best describes which of the following?
A. The mission statement of the Ministry of Consumer Services
,B. The mission statement of TICO
C. The vision statement of TICO
D. The purpose of the Travel Industry Act, 2002
🟢 B. The mission statement of TICO
🔴 RATIONALE: This statement is TICO's official mission statement, reflecting its core purpose of protecting
consumers and ensuring marketplace fairness .
Question 3
According to the Travel Industry Act, 2002, which of the following must be compliant with the Education
Standards in a travel agency?
A. All staff no matter what their role is in the agency
B. All staff providing information about travel services to the public
C. Only the owner of the agency
D. Only the owner and the supervisor/manager of the agency
🟢 B. All staff providing information about travel services to the public
🔴 RATIONALE: Education standards apply to any staff member who provides travel information or advice to
the public, not just owners or managers .
Question 4
Which of the following must register under the Travel Industry Act, 2002?
A. An airline operating in Ontario
B. A travel agency in North Bay, Ontario
,C. A travel agency in Saskatoon, Saskatchewan
D. A hotel in Toronto
🟢 B. A travel agency in North Bay, Ontario
🔴 RATIONALE: Any travel agency operating in Ontario must register with TICO. Businesses outside Ontario or
non-travel sellers like airlines and hotels are not required to register .
Question 5
What is the maximum amount payable per person if a claim is accepted by the TICO Board from the
Compensation Fund?
A. $3,000
B. $5,000
C. $10,000
D. Unlimited
🟢 B. $5,000
🔴 RATIONALE: The Travel Industry Compensation Fund has a maximum payout of $5,000 per person for
eligible claims .
Question 6
Which one of the following circumstances would NOT result in the travel retailer having to offer the customer a
full refund or comparable alternative travel services?
A. Where a contract permits a price increase, the cumulative increase is more than 7% of the total price
B. Where the scheduled departure of any transportation is delayed by 12 hours or less
, C. Where travel services are significantly altered
D. Where the scheduled departure is delayed by 25 hours
🟢 B. Where the scheduled departure of any transportation is delayed by 12 hours or less
🔴 RATIONALE: Delays of 12 hours or less do not trigger mandatory refund or alternative travel requirements
under Ontario Regulation 26/05 .
Question 7
Whose responsibility is it to check that a client's accommodation is going to be in the same condition as when it
was described to the client at the time of purchase?
A. The consumer
B. The hotel
C. The registrant
D. TICO
🟢 C. The registrant
🔴 RATIONALE: The registrant (travel agency or wholesaler) is responsible for ensuring representations about
accommodations are accurate and that the property matches what was described .
Question 8
Which item takes precedence over other claims on the Travel Industry Compensation Fund?
A. Payments for refunds to consumers
B. Payments for trip completion
C. Payments for commissions owed
