FUNDAMENTALS FOR SUCCESS IN
BUSINESS EXAM SCRIPT PREMIUM
QUESTIONS AND SOLUTIONS GRADED A+
●● Active listening
Answer: Giving the sender full, undisturbed attention with the intention
of fully receiving his or her message
●● Aggressive communicaton
Answer: Forceful communication style often carried out in a loud and
hostile manner
●● Assertive communicator
Answer: Productive communication style used by those who express
their ideas while listening attentively to others
●● Attraction-selection-attrition (A-S-A)
Answer: A theory holding that (1) individuals are attracted to
organizations whose members are similar to themselves in terms of
personality, values, interests, and other attributes; (2) organizations are
more likely to select those who possess knowledge, skills, and abilities
similar to the ones their existing members possess; and (3) over time,
those who do not fit in well are more likely to leave
,●● Attrition
Answer: The unpredictable and uncontrollable but normal reduction of
work force due to resignations, retirement, sickness, or death
●● Autocratic style
Answer: Leadership style that keeps close control over subordinates and
does not seek much input from others
●● Barrier to effective communication
Answer: Factor that prevents the receiver from receiving and
understanding the message accurately
●● Behavioral Event Interviews
Answer: Guided interview questions where individuals describe their
thoughts and feelings during specific situations and a coach helps
establish a development plan,
●● Channel
Answer: Means of passing information from sender to recipient, such as
via face-to-face meeting or telephone call
●● Code of ethics
Answer: Guide that publicly sets out an organization's key values and
ethical obligations
, ●● Coercive power
Answer: Ability to take something away or punish someone for
noncompliance
●● Communication
Answer: Sharing understanding and meaning via oral, nonverbal, and
written forms
●● Communication style
Answer: Dominant way in which an individual interacts and exchanges
information with others
●● Consideration
Answer: The relationship-oriented behaviors of a leader
●● Corporate culture
Answer: The attitudes, values, and standards of behavior that
distinguishes one organization from another
●● Corporate social responsibility (CSR)
Answer: Philosophy in which a company voluntarily engages in actions
that benefit society, be it economically, socially, politically, or
environmentally
BUSINESS EXAM SCRIPT PREMIUM
QUESTIONS AND SOLUTIONS GRADED A+
●● Active listening
Answer: Giving the sender full, undisturbed attention with the intention
of fully receiving his or her message
●● Aggressive communicaton
Answer: Forceful communication style often carried out in a loud and
hostile manner
●● Assertive communicator
Answer: Productive communication style used by those who express
their ideas while listening attentively to others
●● Attraction-selection-attrition (A-S-A)
Answer: A theory holding that (1) individuals are attracted to
organizations whose members are similar to themselves in terms of
personality, values, interests, and other attributes; (2) organizations are
more likely to select those who possess knowledge, skills, and abilities
similar to the ones their existing members possess; and (3) over time,
those who do not fit in well are more likely to leave
,●● Attrition
Answer: The unpredictable and uncontrollable but normal reduction of
work force due to resignations, retirement, sickness, or death
●● Autocratic style
Answer: Leadership style that keeps close control over subordinates and
does not seek much input from others
●● Barrier to effective communication
Answer: Factor that prevents the receiver from receiving and
understanding the message accurately
●● Behavioral Event Interviews
Answer: Guided interview questions where individuals describe their
thoughts and feelings during specific situations and a coach helps
establish a development plan,
●● Channel
Answer: Means of passing information from sender to recipient, such as
via face-to-face meeting or telephone call
●● Code of ethics
Answer: Guide that publicly sets out an organization's key values and
ethical obligations
, ●● Coercive power
Answer: Ability to take something away or punish someone for
noncompliance
●● Communication
Answer: Sharing understanding and meaning via oral, nonverbal, and
written forms
●● Communication style
Answer: Dominant way in which an individual interacts and exchanges
information with others
●● Consideration
Answer: The relationship-oriented behaviors of a leader
●● Corporate culture
Answer: The attitudes, values, and standards of behavior that
distinguishes one organization from another
●● Corporate social responsibility (CSR)
Answer: Philosophy in which a company voluntarily engages in actions
that benefit society, be it economically, socially, politically, or
environmentally
