WGU C954 Information Technology Management Complete Study Guide, Practice Questions & Exam Prep 2026–2027 | Verified Notes & Review

WGU C954 Information Technology Management Complete
Study Guide, Practice Questions & Exam Prep 2026–2027
1. Which data set consumes disk space equal to the change in the data since it
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was last captured?
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A. Static
B. Snapshot
C. Dynamic
D. Big: B r




2. A business wants to allow its employees to communicate online with each
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other in real time.
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What should the business use to achieve this?
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A. Word processor r




B. Instant messaging r




C. Spreadsheet
D. Email: B r




3. An organization wants to calculate its sales by region.
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Which type of software will serve this need?
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A. Personnel management r




B. Inventory management r




C. Customer relationship management (CRM) r r r




D. Human resources management (HRM): C r r r r




4. Which component functions as a computer's working memory?
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A. Central processing unit (CPU) r r r




B. Read-only memory (ROM) r r




C. Random access memory (RAM) r r r




D. Solid state drive (SSD): C r r r r




5. What is a secondary storage medium?
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A. Read-onlymemory r




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,B. Cache
C. Magnetictape r




D. Random access memory: C r r r




6. Which type of network should a company use if they want to connect a group of
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computers in an office building?
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A. LAN
B. WAN
C. PAN
D. MAN: A r




7. Which network topology uses a central hub to which all devices on the
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network are connected?
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A. Wireless
B. Bus
C. Star
D. Hybrid: C r




8. Which multiuser operating system originated at AT&T's Bell Laboratories?
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A. OSX r




B. Android
C. Unix
D. Linux: C r




9. WhichlifecyclestageofITILfocusesonensuringthatabusiness'sobjectives align
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with those of the IT provider?
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A. Service strategy (SS) r r




B. Service transition (ST) r r




C. Service design (SD) r r




D. Service operation (SO): A r r r




10. Why was ITIL developed?
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A. As an assessment tool to be used globally in the IT industry
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,B. As a consulting organization to support the IT industry globally
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C. As a global oversight committee for the IT industry
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D. As a guide to be used globally in the IT industry: D
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11. Which two subcategories are found within the service strategy stages?
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Choose 2 answers.
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A. Demand management r




B. Knowledge management r




C. Accessmanagement r




D. Problemmanagement r




E. Financial management: AE r r




12. Which IT ethics policy protects a company by outlining the corporate guide-
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lines or principles governing online communications?
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A. Socialmedia r




B. Information privacy r




C. Email privacy r




D. Acceptable use: A r r




13. What is an example of a best practice in an ethical IT use policy?
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A. Perform non-repudiation r r




B. Eliminate information management risks r r r




C. Train employees in compliance
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D. Create automatic updates of software patches: C
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14. WhichITethicalpolicyisviolatedwhenanemployeesharesinformation with
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rnon-employees about an impending release of a new software applica-tion? r r r r r r r r r




A. Intellectual property protection r r




B. Software pirating r




C. Privacybreach r




D. Digital rights management: A r r r




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, 15. WhichITethicspolicyrequiresausertoagreetofollowapolicythat indicates
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requirements for corporate email use, information systems, and the Internet?
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A. Socialmedia r




B. Data retention
r




C. Working conditions r




D. Acceptable use: D r r




16. Which IT ethics policy provides guidance to employees about posting infor-
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mation regarding the organization on websites?
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A. Socialmedia r




B. Conflict of interest r r




C. Internet use r




D. Individual unit: A r r




17. Which sustainability concern is addressed by upcycling?
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A. Increased energy consumption r r




B. Decreased energy consumption r r




C. Increased reuse of electronic waste r r r r




D. Decreased reuse of electronic waste: C r r r r r




18. Whichtypeofsustainablecomputinginfrastructuremakesanelectrical
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system more reliable by adding the ability to remotely monitor, analyze, and
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control the transmission of power?
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A. Smart grid r




B. Virtualized
C. Cloud
D. Utility: A r




19. What is an example of a sustainable IT practice?
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A. A company installs 500 GB, rather than 1 TB, hard disks on office comput-ers.
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