C954 WGU Pre-Assessment Information Technology Management
Complete Questions, Answers & Study Guide 2026–2027
1. Which data set consumes disk space equal to the change in the data since it was
h h h h h h h h h h h h h h h
last captured?
h h
Big
Static
h
Dynami
h
c
Snapshot: Snapshot h
2. A business wants to allow its employees to communicate online with each
h h h h h h h h h h h
other in real time.
h h h h
What should the business use to achieve this?
h h h h h h h
Instant messaging h
Email
h
Spreadsheet
Word processor: Instantmessaging
h h h
3. An organization wants to calculate its sales by region.
h h h h h h h h
Which type of software will serve this need?
h h h h h h h
Human resourcesmanagement (HRM) h h h
Inventory management
h h
Customer relationship management (CRM) h h h
Personnel management: Customerrelationshipmanagement(CRM)
h h h h h
4. Which component functions as a computer's working memory?
h h h h h h h
Random access memory (RAM) h h h
Central processing unit (CPU)
h h h h
Read-only memory (ROM)
h h h
Solid state drive (SSD): Randomaccessmemory(RAM)
h h h h h h h
5. What is a secondary storage medium?
h h h h h
h h
,Random access memory
h h
h h
, Magnetic tape h
Read-only memory
h h
Cache: Magnetic tape
h h h
6. Which type of network should a company use if they want to connect a group of
h h h h h h h h h h h h h h h
computers in an office building?
h h h h h
PAN
MAN
h
WAN
h
LAN: LAN
h h
7. Which network topology uses a central hub to which all devices on the
h h h h h h h h h h h h
network are connected?
h h h
Bus
Wireless
h
Hybrid
h
Star:Star
h h
8. Which multiuser operating system originated at AT&T's Bell Laboratories?
h h h h h h h h
Android
OS X
h h
Linux
Unix:Unix
h h
9. WhichlifecyclestageofITILfocusesonensuringthatabusiness'sobjectives align
h h h h h h h h h h h h
with those of the IT provider?
h h h h h h
Service design (SD) h h
Service operation (SO)
h h h
Service transition (ST)
h h h
Service strategy (SS): Servicestrategy(SS)
h h h h h
10. Why was ITIL developed? h h h
As a global oversight committee for the IT industry
h h h h h h h h
h h
Complete Questions, Answers & Study Guide 2026–2027
1. Which data set consumes disk space equal to the change in the data since it was
h h h h h h h h h h h h h h h
last captured?
h h
Big
Static
h
Dynami
h
c
Snapshot: Snapshot h
2. A business wants to allow its employees to communicate online with each
h h h h h h h h h h h
other in real time.
h h h h
What should the business use to achieve this?
h h h h h h h
Instant messaging h
h
Spreadsheet
Word processor: Instantmessaging
h h h
3. An organization wants to calculate its sales by region.
h h h h h h h h
Which type of software will serve this need?
h h h h h h h
Human resourcesmanagement (HRM) h h h
Inventory management
h h
Customer relationship management (CRM) h h h
Personnel management: Customerrelationshipmanagement(CRM)
h h h h h
4. Which component functions as a computer's working memory?
h h h h h h h
Random access memory (RAM) h h h
Central processing unit (CPU)
h h h h
Read-only memory (ROM)
h h h
Solid state drive (SSD): Randomaccessmemory(RAM)
h h h h h h h
5. What is a secondary storage medium?
h h h h h
h h
,Random access memory
h h
h h
, Magnetic tape h
Read-only memory
h h
Cache: Magnetic tape
h h h
6. Which type of network should a company use if they want to connect a group of
h h h h h h h h h h h h h h h
computers in an office building?
h h h h h
PAN
MAN
h
WAN
h
LAN: LAN
h h
7. Which network topology uses a central hub to which all devices on the
h h h h h h h h h h h h
network are connected?
h h h
Bus
Wireless
h
Hybrid
h
Star:Star
h h
8. Which multiuser operating system originated at AT&T's Bell Laboratories?
h h h h h h h h
Android
OS X
h h
Linux
Unix:Unix
h h
9. WhichlifecyclestageofITILfocusesonensuringthatabusiness'sobjectives align
h h h h h h h h h h h h
with those of the IT provider?
h h h h h h
Service design (SD) h h
Service operation (SO)
h h h
Service transition (ST)
h h h
Service strategy (SS): Servicestrategy(SS)
h h h h h
10. Why was ITIL developed? h h h
As a global oversight committee for the IT industry
h h h h h h h h
h h
