SIX SIGMA EXAMINATION QUESTIONS AND CORRECT ANSWER
WITH EXPLANATION GRADED A+ STUDY GUIDE SOUTHERN
HAMPSHIRE UNIVERSITY
1. Six Sigma is a methodology used to:
A. Increase defects
B. Improve process quality and reduce variation
C. Increase inventory
D. Replace HR systems
Answer: B
Six Sigma focuses on improving quality and reducing process variation.
2. The main goal of Six Sigma is to:
A. Increase waste
B. Achieve near-perfection in processes
C. Reduce production
D. Eliminate customers
Answer: B
It aims for extremely low defect levels.
3. In Six Sigma, a defect is:
A. A perfect output
B. A failure to meet customer requirements
C. A profit
D. A process step
Answer: B
A defect is anything outside customer expectations.
4. Six Sigma typically targets:
A. 1 defect per 100
B. 3.4 defects per million opportunities
,C. 10 defects per unit
D. 50% failure rate
Answer: B
Six Sigma quality is 3.4 DPMO.
5. Six Sigma was developed by:
A. Toyota
B. Motorola
C. Apple
D. IBM
Answer: B
Motorola pioneered Six Sigma.
6. The term “Sigma” refers to:
A. Cost
B. Standard deviation
C. Inventory
D. Sales
Answer: B
Sigma measures variation.
7. Six Sigma focuses on:
A. Random processes
B. Data-driven decision making
C. Guesswork
D. HR policies
Answer: B
It uses statistical analysis.
8. The DMAIC cycle stands for:
A. Design, Make, Analyze, Implement, Control
B. Define, Measure, Analyze, Improve, Control
, C. Deliver, Manage, Assess, Improve, Control
D. Develop, Measure, Adjust, Inspect, Control
Answer: B
DMAIC is the core Six Sigma framework.
9. The “Define” phase in DMAIC means:
A. Fix the problem immediately
B. Identify the problem and goals
C. Ignore data
D. Train employees
Answer: B
It defines the project scope.
10. The “Measure” phase focuses on:
A. Guessing problems
B. Collecting process data
C. Hiring staff
D. Marketing
Answer: B
It gathers performance data.
11. The “Analyze” phase is used to:
A. Ignore defects
B. Identify root causes
C. Increase waste
D. Sell products
Answer: B
It finds causes of problems.
12. The “Improve” phase focuses on:
A. Increasing defects
B. Implementing solutions
WITH EXPLANATION GRADED A+ STUDY GUIDE SOUTHERN
HAMPSHIRE UNIVERSITY
1. Six Sigma is a methodology used to:
A. Increase defects
B. Improve process quality and reduce variation
C. Increase inventory
D. Replace HR systems
Answer: B
Six Sigma focuses on improving quality and reducing process variation.
2. The main goal of Six Sigma is to:
A. Increase waste
B. Achieve near-perfection in processes
C. Reduce production
D. Eliminate customers
Answer: B
It aims for extremely low defect levels.
3. In Six Sigma, a defect is:
A. A perfect output
B. A failure to meet customer requirements
C. A profit
D. A process step
Answer: B
A defect is anything outside customer expectations.
4. Six Sigma typically targets:
A. 1 defect per 100
B. 3.4 defects per million opportunities
,C. 10 defects per unit
D. 50% failure rate
Answer: B
Six Sigma quality is 3.4 DPMO.
5. Six Sigma was developed by:
A. Toyota
B. Motorola
C. Apple
D. IBM
Answer: B
Motorola pioneered Six Sigma.
6. The term “Sigma” refers to:
A. Cost
B. Standard deviation
C. Inventory
D. Sales
Answer: B
Sigma measures variation.
7. Six Sigma focuses on:
A. Random processes
B. Data-driven decision making
C. Guesswork
D. HR policies
Answer: B
It uses statistical analysis.
8. The DMAIC cycle stands for:
A. Design, Make, Analyze, Implement, Control
B. Define, Measure, Analyze, Improve, Control
, C. Deliver, Manage, Assess, Improve, Control
D. Develop, Measure, Adjust, Inspect, Control
Answer: B
DMAIC is the core Six Sigma framework.
9. The “Define” phase in DMAIC means:
A. Fix the problem immediately
B. Identify the problem and goals
C. Ignore data
D. Train employees
Answer: B
It defines the project scope.
10. The “Measure” phase focuses on:
A. Guessing problems
B. Collecting process data
C. Hiring staff
D. Marketing
Answer: B
It gathers performance data.
11. The “Analyze” phase is used to:
A. Ignore defects
B. Identify root causes
C. Increase waste
D. Sell products
Answer: B
It finds causes of problems.
12. The “Improve” phase focuses on:
A. Increasing defects
B. Implementing solutions
