LSUS MBA 703 ACTUAL EXAM SCRIPT 2026
VERIFIED QUESTIONS WITH SOLUTIONS
GRADED A+
⩥ criticisms of ERP.
Answer: they commoditize business processes, driving all businesses to
use the same processes and thereby lose their uniqueness
⩥ customizing an ERP system.
Answer: helps maintain uniqueness of an organization; however,
requires maintenance
⩥ SAP, Microsoft, and Oracle.
Answer: best known ERP vendors
⩥ Business Process Management (BPM).
Answer: an intentional effort to plan, document, implement, and
distribute an organizations business processes with the support of IT;
integral part of competitive advantage
⩥ best processes for BPM.
,Answer: include employees from multiple departments, those that
require decision making that cannot be easily automated, and processes
that change based on circumstances
⩥ key benefits for BPM.
Answer: 1. Empowering employees - able to implement on their own
authority 2. Built-in reporting - keep up to date on key metrics regarding
their processes 3. Enforcing best practices 4. Enforcing consistency
⩥ 1990 Michael Hammer "Reengineering Work: Don't Automate,
Obliterate".
Answer: companies should "blow up" their existing processes and
develop new processes that take advantage of the new technologies and
concepts; We should "reengineer" our businesses: use the power of
modern information technology to radically redesign our business
processes in order to achieve dramatic improvements in their
performance
⩥ Business Process Reengineering (BPR).
Answer: fully understanding the goals of a process and then dramatically
redesigning it from the ground up to achieve dramatic improvements in
productivity and quality
⩥ Guidelines for BPR (Business Process Reengineering).
, Answer: 1. Organize around outcomes, not tasks - one person performs
all the steps 2. Have those who use the outcomes of the process perform
the process 3. Subsume information-processing work into the real work
that produces the information 4. Treat geographically dispersed
resources as though they were centralized 5. Link parallel activities
instead of integrating their results 6. Put the decision points where the
work in performed, and build controls in the process 7. Capture
information once, at the source
⩥ How business process reengineering got a bad name.
Answer: it was used as an excuse for cost cutting that really had nothing
to do with BPR
⩥ ISO 9000 Certification (International Standards Organization).
Answer: defines quality standards that organizations can implement to
show that they are, indeed, managing business processes in an effective
way
⩥ ISO auditors review.
Answer: 1. Tell me what you do (describe the business process) 2. Show
me where it says that (reference the process documentation) 3. Prove
that this is what happened (exhibit evidence in documented records)
⩥ People in Information Systems.
VERIFIED QUESTIONS WITH SOLUTIONS
GRADED A+
⩥ criticisms of ERP.
Answer: they commoditize business processes, driving all businesses to
use the same processes and thereby lose their uniqueness
⩥ customizing an ERP system.
Answer: helps maintain uniqueness of an organization; however,
requires maintenance
⩥ SAP, Microsoft, and Oracle.
Answer: best known ERP vendors
⩥ Business Process Management (BPM).
Answer: an intentional effort to plan, document, implement, and
distribute an organizations business processes with the support of IT;
integral part of competitive advantage
⩥ best processes for BPM.
,Answer: include employees from multiple departments, those that
require decision making that cannot be easily automated, and processes
that change based on circumstances
⩥ key benefits for BPM.
Answer: 1. Empowering employees - able to implement on their own
authority 2. Built-in reporting - keep up to date on key metrics regarding
their processes 3. Enforcing best practices 4. Enforcing consistency
⩥ 1990 Michael Hammer "Reengineering Work: Don't Automate,
Obliterate".
Answer: companies should "blow up" their existing processes and
develop new processes that take advantage of the new technologies and
concepts; We should "reengineer" our businesses: use the power of
modern information technology to radically redesign our business
processes in order to achieve dramatic improvements in their
performance
⩥ Business Process Reengineering (BPR).
Answer: fully understanding the goals of a process and then dramatically
redesigning it from the ground up to achieve dramatic improvements in
productivity and quality
⩥ Guidelines for BPR (Business Process Reengineering).
, Answer: 1. Organize around outcomes, not tasks - one person performs
all the steps 2. Have those who use the outcomes of the process perform
the process 3. Subsume information-processing work into the real work
that produces the information 4. Treat geographically dispersed
resources as though they were centralized 5. Link parallel activities
instead of integrating their results 6. Put the decision points where the
work in performed, and build controls in the process 7. Capture
information once, at the source
⩥ How business process reengineering got a bad name.
Answer: it was used as an excuse for cost cutting that really had nothing
to do with BPR
⩥ ISO 9000 Certification (International Standards Organization).
Answer: defines quality standards that organizations can implement to
show that they are, indeed, managing business processes in an effective
way
⩥ ISO auditors review.
Answer: 1. Tell me what you do (describe the business process) 2. Show
me where it says that (reference the process documentation) 3. Prove
that this is what happened (exhibit evidence in documented records)
⩥ People in Information Systems.
