OPRE 3310 Exam 1 (Quiz 1-3 & Review) || Already Graded A+.
1. The two Line functions in a business organization are:
a. Sales and Marketing
b. Operations and Sales
c. Operations and Finance
d. Finance and Sales
e. Accounting and IT correct answers Operations & Sales
2. Production of Goods results in a tangible output. Delivery of a Service generally implies an
act. Production of Services results in;
a. Acts of professional services
b. Non-manufactured goods
c. Both tangible and intangible outputs
d. Shipping and delivery
e. Transportation and logistics correct answers c. Both tangible and intangible outputs
3. 3. The essence of operations management is to add Value during the transformation process.
Value-added is the term used to describe;
a. Difference between the cost of inputs and the value or price of outputs
b. Difference between function and value
c. Difference between value perceived by customer and price customer had to pay
d. Function over value
e. Value over function correct answers a. Difference between the cost of inputs and the value or
price of outputs
4. The sequence of organizations, their facilities, functions and activities, that are involved in
producing and delivering a product or service is called;
,a. Transportation and logistics
b. Shipping and delivery
c. Supply chain
d. Operations management correct answers c. Supply chain
5. The central role of all management is process management. Process variation occurs in all
business processes. Two widely used metrics that deal with process variation are;
a. Random and assignable variation
b. Mean and standard deviation
c. Cost of inputs and cost of outputs
d. Product mix and volume
e. Variety and Flexibility correct answers b. Mean and standard deviation
6. The 80/20 rule states that, for many events, roughly 80% of the effects come from 20% of the
causes and is widely used in establishing priorities. The 80/20 rule is also known as the;
a. Da Vinci principle
b. Vernoulli principle
c. Pareto principle
d. Scientific management
e. Statistical process control correct answers c. Pareto principle
7. A standard of behavior that guides how one should act in various situations is called;
a. Management
b. Leadership
c. Ethics
d. Operations
e. Responsibility correct answers c. Ethics
, 8. The Scope of Operations Management includes;
a. Forecasting, capacity planning and scheduling
b. Facilities location and layout
c. Managing inventories and quality assurance
d. Motivating and training employees
e. All of the above correct answers e. All of the above
9. A key aspect of Operations Management is Process Management. The basic flow chart for any
business process is;
a. Input > transformation > ouput
b. Demand > sales > delivery
c. Order > build > ship
d. Return > remanufacture > ship again
e. Accept > ship > install correct answers a. Input > transformation > ouput
10. Frederick Taylor is known as the "father of scientific management." His methods emphasized
maximizing output. His methods were based on observation, measurement, analysis and
improvement of work methods, and economic incentives, and led to the following practice/s;
a. Management should be responsible for planning
b. Workers should be carefully selected and trained
c. Management should find the best way to perform a job
d. Cooperation should be achieved between workers and management, separating management
and worker activities
e. All of the above correct answers e. All of the above
1. What is the labor productivity for a company that produces 400 cases canned peaches in one-
half hour with 4 workers.
a. 50 cases/hour
b. 100 cases/hour
1. The two Line functions in a business organization are:
a. Sales and Marketing
b. Operations and Sales
c. Operations and Finance
d. Finance and Sales
e. Accounting and IT correct answers Operations & Sales
2. Production of Goods results in a tangible output. Delivery of a Service generally implies an
act. Production of Services results in;
a. Acts of professional services
b. Non-manufactured goods
c. Both tangible and intangible outputs
d. Shipping and delivery
e. Transportation and logistics correct answers c. Both tangible and intangible outputs
3. 3. The essence of operations management is to add Value during the transformation process.
Value-added is the term used to describe;
a. Difference between the cost of inputs and the value or price of outputs
b. Difference between function and value
c. Difference between value perceived by customer and price customer had to pay
d. Function over value
e. Value over function correct answers a. Difference between the cost of inputs and the value or
price of outputs
4. The sequence of organizations, their facilities, functions and activities, that are involved in
producing and delivering a product or service is called;
,a. Transportation and logistics
b. Shipping and delivery
c. Supply chain
d. Operations management correct answers c. Supply chain
5. The central role of all management is process management. Process variation occurs in all
business processes. Two widely used metrics that deal with process variation are;
a. Random and assignable variation
b. Mean and standard deviation
c. Cost of inputs and cost of outputs
d. Product mix and volume
e. Variety and Flexibility correct answers b. Mean and standard deviation
6. The 80/20 rule states that, for many events, roughly 80% of the effects come from 20% of the
causes and is widely used in establishing priorities. The 80/20 rule is also known as the;
a. Da Vinci principle
b. Vernoulli principle
c. Pareto principle
d. Scientific management
e. Statistical process control correct answers c. Pareto principle
7. A standard of behavior that guides how one should act in various situations is called;
a. Management
b. Leadership
c. Ethics
d. Operations
e. Responsibility correct answers c. Ethics
, 8. The Scope of Operations Management includes;
a. Forecasting, capacity planning and scheduling
b. Facilities location and layout
c. Managing inventories and quality assurance
d. Motivating and training employees
e. All of the above correct answers e. All of the above
9. A key aspect of Operations Management is Process Management. The basic flow chart for any
business process is;
a. Input > transformation > ouput
b. Demand > sales > delivery
c. Order > build > ship
d. Return > remanufacture > ship again
e. Accept > ship > install correct answers a. Input > transformation > ouput
10. Frederick Taylor is known as the "father of scientific management." His methods emphasized
maximizing output. His methods were based on observation, measurement, analysis and
improvement of work methods, and economic incentives, and led to the following practice/s;
a. Management should be responsible for planning
b. Workers should be carefully selected and trained
c. Management should find the best way to perform a job
d. Cooperation should be achieved between workers and management, separating management
and worker activities
e. All of the above correct answers e. All of the above
1. What is the labor productivity for a company that produces 400 cases canned peaches in one-
half hour with 4 workers.
a. 50 cases/hour
b. 100 cases/hour
