MGT 420 Exam 2 Actual Study Questions
with 100% Correct Answers | Brand New
Version
1. ________ is the literal meaning of a word, as defined by the dictionary -
ANSWER denotation
2. ___________ are figures of speech in which a word or phrase is applied to
an object or action to which it is not actually applicable. - ANSWER
metaphors
3. The framing effect occurs when the choice between two alternatives
_____________, depending on whether the scenario focused on the potential
gain or the potential loss associated with each alternative. - ANSWER
reverses
4. In _____________ one or both parties make concessions just to get things
over with. - ANSWER soft bargaining
5. When a person approaches a negotiation with the assumption that in order
for him to gain his way, the other party must lose or give up something, the
____________ negotiation pitfall is being exhibited. - ANSWER myth of
the fixed pie
6. A team leader who makes a decision not to launch a new product because
the last new product launch failed is falling prey to the ____________
heuristic. - ANSWER adjustment
,7. A ________ occurs when managers and teams evaluate and resolve a
problem in the context in which they perceive it. - ANSWER framing error
8. The _________ decision model views decision makers as acting in a world
of complete certainty while the ____________ decision model views
decision makers as acting only in terms of what they perceive about a given
situation. - ANSWER classical; behavioral
9. The rational decision model is a ______ step model of decision making,
beginning with defining the problem and ending with implementation and
evaluation. - ANSWER five
10.The ____________ bases a decision on incremental adjustments to an initial
value determined by historical precedent or some reference point. -
ANSWER representativeness heuristic
11.The ____________ is the tendency to focus on what is already thought to be
true and not to search for disconfirming information. - ANSWER anchoring
and adjustment heuristic
12.Someone with a clear sense of the future and the actions needed to get there
is considered a ______ leader. - ANSWER visionary
13.Leader power = ___________ power + ____________ power - ANSWER
position; personal
14.A manager who says "Because I am the boss, you must do what I ask" is
relying on ___________ power. - ANSWER legitimate
,15.When a leader assumes that others will do as she asks because they want to
positively identify with her, she is relying _________________ on power to
influence their behavior. - ANSWER referent
16.The personal traits now considered important for managerial success include
_____________. - ANSWER self-confidence
17.In the leader-behavior approaches to leadership, someone who does a very
good job of planning work, setting standards, and monitoring results would
be considered a(n) ______________ leader. - ANSWER task-oriented
18.When leader behavior researchers concluded that "high-high" was the
pathway to leadership success, what were they referring to? - ANSWER
high concern for task and high concern for people
19.Questions asked to make a point rather than to get an answer are
_____________ questions. - ANSWER rhetorical
20.Using an "I" statement is being _____________. - ANSWER problem-
oriented
21.When someone feels they are being put down they feel ___________. -
ANSWER disconfirmed
22._________ occurs when words convey one meaning but body posture
conveys something else. - ANSWER incongruence
23.Ignoring or not mentioning unpleasant topics is called ____________. -
ANSWER avoidance
, 24.Seeking to learn more about ourselves, our performance, and how others
perceive us is called ___________________. - ANSWER feedback seeking
25._________ means paraphrasing back what others said. - ANSWER
reflecting
26.The primary focus of supportive communication principles is
_________________. - ANSWER reducing defensiveness and
disconfirmation
27.____________ shows us why developmental feedback is so important. -
ANSWER the johari window
28.Which is a rule for active listening? - ANSWER reflect back what you think
you are hearing
29.Asking for additional information can also be called ________________ -
ANSWER probing
30.Shifting to another topic is called _________________. - ANSWER
deflecting
31.A/an ____________ conflict occurs in the form of a fundamental
disagreement over ends or goals and the means for accomplishment. -
ANSWER substantive
32.__________ is particularly appropriate for functional conflict. - ANSWER
reducing differences
with 100% Correct Answers | Brand New
Version
1. ________ is the literal meaning of a word, as defined by the dictionary -
ANSWER denotation
2. ___________ are figures of speech in which a word or phrase is applied to
an object or action to which it is not actually applicable. - ANSWER
metaphors
3. The framing effect occurs when the choice between two alternatives
_____________, depending on whether the scenario focused on the potential
gain or the potential loss associated with each alternative. - ANSWER
reverses
4. In _____________ one or both parties make concessions just to get things
over with. - ANSWER soft bargaining
5. When a person approaches a negotiation with the assumption that in order
for him to gain his way, the other party must lose or give up something, the
____________ negotiation pitfall is being exhibited. - ANSWER myth of
the fixed pie
6. A team leader who makes a decision not to launch a new product because
the last new product launch failed is falling prey to the ____________
heuristic. - ANSWER adjustment
,7. A ________ occurs when managers and teams evaluate and resolve a
problem in the context in which they perceive it. - ANSWER framing error
8. The _________ decision model views decision makers as acting in a world
of complete certainty while the ____________ decision model views
decision makers as acting only in terms of what they perceive about a given
situation. - ANSWER classical; behavioral
9. The rational decision model is a ______ step model of decision making,
beginning with defining the problem and ending with implementation and
evaluation. - ANSWER five
10.The ____________ bases a decision on incremental adjustments to an initial
value determined by historical precedent or some reference point. -
ANSWER representativeness heuristic
11.The ____________ is the tendency to focus on what is already thought to be
true and not to search for disconfirming information. - ANSWER anchoring
and adjustment heuristic
12.Someone with a clear sense of the future and the actions needed to get there
is considered a ______ leader. - ANSWER visionary
13.Leader power = ___________ power + ____________ power - ANSWER
position; personal
14.A manager who says "Because I am the boss, you must do what I ask" is
relying on ___________ power. - ANSWER legitimate
,15.When a leader assumes that others will do as she asks because they want to
positively identify with her, she is relying _________________ on power to
influence their behavior. - ANSWER referent
16.The personal traits now considered important for managerial success include
_____________. - ANSWER self-confidence
17.In the leader-behavior approaches to leadership, someone who does a very
good job of planning work, setting standards, and monitoring results would
be considered a(n) ______________ leader. - ANSWER task-oriented
18.When leader behavior researchers concluded that "high-high" was the
pathway to leadership success, what were they referring to? - ANSWER
high concern for task and high concern for people
19.Questions asked to make a point rather than to get an answer are
_____________ questions. - ANSWER rhetorical
20.Using an "I" statement is being _____________. - ANSWER problem-
oriented
21.When someone feels they are being put down they feel ___________. -
ANSWER disconfirmed
22._________ occurs when words convey one meaning but body posture
conveys something else. - ANSWER incongruence
23.Ignoring or not mentioning unpleasant topics is called ____________. -
ANSWER avoidance
, 24.Seeking to learn more about ourselves, our performance, and how others
perceive us is called ___________________. - ANSWER feedback seeking
25._________ means paraphrasing back what others said. - ANSWER
reflecting
26.The primary focus of supportive communication principles is
_________________. - ANSWER reducing defensiveness and
disconfirmation
27.____________ shows us why developmental feedback is so important. -
ANSWER the johari window
28.Which is a rule for active listening? - ANSWER reflect back what you think
you are hearing
29.Asking for additional information can also be called ________________ -
ANSWER probing
30.Shifting to another topic is called _________________. - ANSWER
deflecting
31.A/an ____________ conflict occurs in the form of a fundamental
disagreement over ends or goals and the means for accomplishment. -
ANSWER substantive
32.__________ is particularly appropriate for functional conflict. - ANSWER
reducing differences
