describe the six sigma total quality management technique.
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a quality standard that sets a goal of 99.99997% defect free for
organizational activities such as products, services, and transactions
what are member roles?
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the expected behavior of an individual in a given position, socio-emotional
and tasks specialist roles
,what is team cohesiveness and its relationship to groupthink?
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the degree to which members are attracted to the group and motivated to
remain in a group
describing the steps in developing a diversity and inclusion initiative.
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1) provide strong leadership (commit to diversity)
2) assess the situation (survey)
3) provide diversity training and education
4) change culture and management systems
5) evaluate programs
what is the concept of organization inclusion?
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Goes beyond representation of different groups include an employee's
perception
, what are the traditional concepts of diversity?
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having a workforce composed of employees which differs in terms of race,
gender, age, disability, nationality, and religion
what is size?
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smaller teams typically are associated with good team performance (3-6
members)
what are the potential errors of the basic communication model?
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choice of channel, poor expression, don't notice verbal, status differences,
cultural differences, stereotypes, and selective perception
what are nonverbal cues?
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Give this one a try later!
a quality standard that sets a goal of 99.99997% defect free for
organizational activities such as products, services, and transactions
what are member roles?
Give this one a try later!
the expected behavior of an individual in a given position, socio-emotional
and tasks specialist roles
,what is team cohesiveness and its relationship to groupthink?
Give this one a try later!
the degree to which members are attracted to the group and motivated to
remain in a group
describing the steps in developing a diversity and inclusion initiative.
Give this one a try later!
1) provide strong leadership (commit to diversity)
2) assess the situation (survey)
3) provide diversity training and education
4) change culture and management systems
5) evaluate programs
what is the concept of organization inclusion?
Give this one a try later!
Goes beyond representation of different groups include an employee's
perception
, what are the traditional concepts of diversity?
Give this one a try later!
having a workforce composed of employees which differs in terms of race,
gender, age, disability, nationality, and religion
what is size?
Give this one a try later!
smaller teams typically are associated with good team performance (3-6
members)
what are the potential errors of the basic communication model?
Give this one a try later!
choice of channel, poor expression, don't notice verbal, status differences,
cultural differences, stereotypes, and selective perception
what are nonverbal cues?
Give this one a try later!
