WGU c208 Final OA Study Exam study guide COMPLETE EXAM Questions
and Answers (Verified Answers) (Latest Update 2026) UPDATE!!
Which three individuals within an organization could play the role of change agent - (ANSWER)ceo
consultant
employee
Which of the eight steps described by Kotter is the first step a change leader takes when implementing a
change - (ANSWER)Establishing a sense of urgency
Place the stages of Everett Roger's Diffusion of Innovation model in order from 1 (earliest stage) to 5
(latest stage) - (ANSWER)knowledge
persuasion
decision
implementation
confirmation
The head of human resources of a large company is considering changes to the employee benefits
program but is unsure how the employees will respond to these changes
Which type of change model should this person employ? - (ANSWER)Descriptive
Which two statements characterize low end disruption - (ANSWER)it is an innovation that is good
enough
it evolves over time into a product with more features
Which approaches would be appropriate for communicating change initiatives?
Choose 2 answers - (ANSWER)Communicating change initiatives through email
Explaining why the change is needed
What is essential for a leader to communicate when undertaking organizational change? - (ANSWER)a
consistent vision of the end result of the change
, WGU c208 Final OA Study Exam study guide COMPLETE EXAM Questions
and Answers (Verified Answers) (Latest Update 2026) UPDATE!!
how should training be viewed during organizational change - (ANSWER)as a worthwhile investment in a
successful transition
How can a leader connect with employees to help sustain organizational change? - (ANSWER)offering
positive feedback
Which approach is proven and effective in using reinforcements to sustain change? - (ANSWER)Directing
leaders to focus on profit-driven goals, market share, and employee satisfaction
What is a common cause for the failure of organizational change - (ANSWER)unclear goals
Which role does creative tension play in organizational change according to Peter Senge? - (ANSWER)It
drives people to bring reality in line with their vision
which emotion is prevalent among almost all employees during the process of organizational change? -
(ANSWER)anger
which practice can lead to unconscious resistance to attempts at organizational change? -
(ANSWER)tiring staff with unrelated demands
how can leaders effectively address resistance to change through communications - (ANSWER)by being
consistent, open, and empathetic
How do mental model impact individuals' responses to organizational change according to Black and
Gregersen? - (ANSWER)Mental models can become barriers that prevent stakeholders' from perceiving
the need for change
and Answers (Verified Answers) (Latest Update 2026) UPDATE!!
Which three individuals within an organization could play the role of change agent - (ANSWER)ceo
consultant
employee
Which of the eight steps described by Kotter is the first step a change leader takes when implementing a
change - (ANSWER)Establishing a sense of urgency
Place the stages of Everett Roger's Diffusion of Innovation model in order from 1 (earliest stage) to 5
(latest stage) - (ANSWER)knowledge
persuasion
decision
implementation
confirmation
The head of human resources of a large company is considering changes to the employee benefits
program but is unsure how the employees will respond to these changes
Which type of change model should this person employ? - (ANSWER)Descriptive
Which two statements characterize low end disruption - (ANSWER)it is an innovation that is good
enough
it evolves over time into a product with more features
Which approaches would be appropriate for communicating change initiatives?
Choose 2 answers - (ANSWER)Communicating change initiatives through email
Explaining why the change is needed
What is essential for a leader to communicate when undertaking organizational change? - (ANSWER)a
consistent vision of the end result of the change
, WGU c208 Final OA Study Exam study guide COMPLETE EXAM Questions
and Answers (Verified Answers) (Latest Update 2026) UPDATE!!
how should training be viewed during organizational change - (ANSWER)as a worthwhile investment in a
successful transition
How can a leader connect with employees to help sustain organizational change? - (ANSWER)offering
positive feedback
Which approach is proven and effective in using reinforcements to sustain change? - (ANSWER)Directing
leaders to focus on profit-driven goals, market share, and employee satisfaction
What is a common cause for the failure of organizational change - (ANSWER)unclear goals
Which role does creative tension play in organizational change according to Peter Senge? - (ANSWER)It
drives people to bring reality in line with their vision
which emotion is prevalent among almost all employees during the process of organizational change? -
(ANSWER)anger
which practice can lead to unconscious resistance to attempts at organizational change? -
(ANSWER)tiring staff with unrelated demands
how can leaders effectively address resistance to change through communications - (ANSWER)by being
consistent, open, and empathetic
How do mental model impact individuals' responses to organizational change according to Black and
Gregersen? - (ANSWER)Mental models can become barriers that prevent stakeholders' from perceiving
the need for change
